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Home > About TPAC > Employment

TPAC EMPLOYMENT AND INTERNSHIP OPPORTUNITIES

Box Office
Patron Services Agent (Part-Time)

Event Services
Event Services Manager
Senior Manager of Event Services

Food and Beverage
Assistant Director of Food & Beverage
Food and Beverage Assistant Manager I
Bartenders (Part-Time)
Café Workers (Part-Time)
Shift Supervisors (Part-Time)

House Department
Floor Manager (Part-Time)
House Assistant (Part-Time)
Usher (Part-Time)

Information Technology
Web Technician (Temporary Part-Time)

Marketing
Digital Video Internship
Graphic Design Internship
Marketing Internship
Public Relations Internship
War Memorial Auditorium Marketing Internship


© 2017 Tennessee Performing Arts Center Management Corporation



Box Office: Patron Services Agent (Part-Time)

TITLE:         Patron Services Agent (part-time)
EXEMPT:           No
DEPARTMENT:   Box Office
REPORTS TO:     Manager of Ticket Services/Box Office Manager

GOAL 

To set the standard in customer service and satisfaction.

OBJECTIVES

Ensure excellence through product knowledge, order accuracy and exceptional customer service for all Tennessee Performing Arts Center (TPAC) patrons, clients, and staff.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Provides call center support for all incoming and outgoing calls.
    1. Follows up on voicemails left by patrons for all call center lines.
    2. Responds to customer service issues as directed by Manger of Patron Services.
    3. Assists with special communications with TPAC patrons including the Hearing-Impaired line.
    4. Provides event information for all shows at TPAC.
  2. Processes ticket orders and exchanges for all ticketed events held at TPAC’s venues.
  3. Monitors and responds to patron emails sent to the Box Office inbox.
  4. At direction of Box Office Management, implements outbound customer service and sales calls to subscribers and single ticket buyers.
    1. Tele-reminding for Broadway and Nashville Repertory Theatre subscription campaigns
    2. Show cancellations or other important show related information.
  5. Assist in mailing of season ticket packages.
  6. Assists in providing support at information tables during season roll out.
  7. Works night-of-show events, distributing will call tickets and handling walk-up ticket sales.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High School diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Previous customer service experience and fluency in Spanish highly desired.

Skills and Knowledge Required

  • Knowledge of Windows 7 or above
  • Knowledge of Excel 2013 or above
  • Proficient in verbal/written communication
  • Knowledge of the Ticketing industry preferred, specifically Tessitura software
  • Experience in a management or supervisory role
  • Strong organizational skills
  • Detail-oriented and a team player
  • Ability to handle confidential material such as credit card information

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Event Services: Event Services Manager

JOB TITLE:            Event Services Manager
EXEMPT:               Yes                      
DEPARTMENT:      Event Services
REPORTS TO:       Director of Event Services

GOAL AND POSITION OVERVIEW

The Event Services Department strives to represent TPAC as the "Gold Standard" within the performing arts and public assembly/facility management industry through uncompromised work ethic and outstanding performance.

The Event Services Manager functions as an Event Manager under the supervision of and in coordination with the Director of Event Services.  The Event Services Manager is required to help develop, schedule, coordinate & effectively communicate the needs of all events; including internal TPAC and WMAP programming, TPAC Resident Companies, State and rental clients. 

OBJECTIVES

  1. To serve as a liaison between venue, clients and outside vendors; maintaining TPAC’s reputation of having the most knowledgeable and customer-friendly event staff.
  2. Effectively interface with all internal departments to disseminate information integral to the successful implementation of events.  In conjunction with the Programming and Sales team, works collectively to fine-tune, define, and upgrade the types of services offered by TPAC.
  3. Maintain accurate and up-to-date records for all events, including Artifax entry, event-specific advance information, data entry, settlement and billing for Finance Department, as well as information required for industry reporting.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Serves as Event Manager for all types of events including TPAC and WMA Presents, Resident Groups, Broadway, State, Rental and various other events.
  2. Thinks independently and critically.  Makes competent and timely decisions in the best interest of all concerned while addressing TPAC, State and local laws, policies, and procedures. 
  3. Must possess a “can do” service attitude, consistently providing excellent customer service to every client, while maintaining the highest level of professionalism. Must also possess strong leadership and communication skills, must be detail-oriented, and able to multi-task.
  4. Maintains complete and up-to-date event files, records & databases.  Work closely with Programming and Sales to monitor contract compliance, music licensing, applicable taxes, and/or permits.  Reports any variance or potential non-compliance to Director of Event Services in a timely manner. 
  5. Assists in the processing of event records and rental activity reports for performance licensing agencies (ASCAP, SECAC, and BMI), state revenue authorities, and various internal departments.
  6. Has a working knowledge of deal structures and supports their fulfillment at the time of settlement and or final billing.  Issues invoices, as needed. Administers and/or supervises settlements as required, including handling large sums of money. 
  7. Able to regularly work nights and weekends.
  8. Able to work at a computer for several hours at a time
  9. Able to stand for long periods of time.
  10. Performs specific tasks as assigned by the Director of Event Services based on departmental needs.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor’s degree from four-year College or University; or two to five years related experience and/or training; or equivalent combination of education and experience. A minimum of 4 years Event Management or Production experience.

Skills and Knowledge Required

  1. Knowledge of computer operations, including Microsoft Office programs.
    • Some knowledge of Visio is a plus.
  2. Interpersonal skills
  3. Mastery of details
  4. Written and verbal communications
  5. Customer services orientation skills
  6. Ability to maintain a team work approach
  7. Strong production or event background.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Assistant Manager I

JOB TITLE:                   Food and Beverage Assistant Manager I       
EXEMPT:                     Yes
DEPARTMENT:            Food and Beverage
REPORTS TO:              Assistant Director of Food & Beverage and/or Director of  Food & Beverage

GOAL

To provide efficient, courteous and timely service to concessions patrons by supporting the bars, café and general Food and Beverage staff.

OBJECTIVES

  1. To assist the Assistant Director of Food and Beverage in the every day operations of the TPAC F&B department.
  2. To help to bring innovative and profitable ideas to the forefront of the TPAC F&B department.
  3. To demonstrate leadership and consistency when managing PT staff.
  4. To be a reliable, enthusiastic and trustworthy staff member to help raise the level of patron services within the TPAC Food and Beverage department.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Work a flexible schedule as determined by TPAC/WMA schedule.
  2. Organize, and maintain proper inventory levels to fulfill event needs as dictated by event calendar.
  3. Become proficient in the operation and reporting of the Appetize POS system.
  4. Set up and supervise day-to-day operations related to events, reception and catering.
  5. Directs and supervises staff on a day-to-day basis to insure routine weekly cleaning and organization of all areas.
  6. Oversees daily deposits and reporting working with the manager-on-duty to reconcile daily sales and the F&B banks.
  7. Oversees collection of sales money and deposits from vending machines.
  8. Update, and communicate policies and procedures for bar and café staff.
  9. Maintain active schedule of training for new staff while providing timely updates of changes in product and/or procedure to existing staff.
  10. Implement changes and expectations of Food and Beverage Management on a timely and thorough basis.
  11. Works with other departments when needed for set up and staffing of in house receptions and events..
  12. Work with Food and Beverage Manager to create a positive work environment for all F&B staff.
  13. Maintains equipment and/or service contracts.
  14. Maintains inventory counts and entering of the counts into the inventory spreadsheet by 5th each month.
  15. Budget:  Have a thorough and complete understanding of the F&B budget.
  16. Prepare Purchase Orders for F&B Department for all department check needs.
  17. Have an awareness of the status of the F&B budget allowing timely recognition and reporting of variances to the Business Office for proper handling in the re-forecast process.
  18. Notify Assistant Director of F&B immediately of any impending variances (revenues or expenses) as soon as you are aware of them.
  19. Oversees daily deposits and reporting working with event staff to reconcile the F&B banks and safe.
  20. Assist in deposits for F&B sales.

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

  • High School Diploma or GED; and 3-5 years of related experience or training; equivalent of education and experience.
  • Money Handling Experience

Skills and Knowledge Required

  1.  Minimal Knowledge of Tennessee liquor laws and regulations.
  2.  ABC card with Bar skills.
  3. Strong customer service skills with the ability to supervise staff.
  4. Strong verbal skills with added emphasis on the ability to effectively communicate changes/updates to others.
  5. Working knowledge of Microsoft Excel and Word.
  6. Inventory Control Experience

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Assistant Director

JOB TITLE:              Assistant Director of Food & Beverage
EXEMPT:                  Yes     
DEPARTMENT:      Food & Beverage
REPORTS TO:         Director of Food & Beverage

GOAL

To co-manage, along with the Director of Food & Beverage, upkeep and improve the day-to-day operation of the TPAC Food & Beverage (F&B) Department.  To ensure that the TPAC F&B Department meets and/or exceeds budgeted goals by supervising the ordering, inventory and selling processes of all TPAC food, beverage, and merchandise products. A primary focus of this position is to initiate, coordinate, and implement paperwork and processes in a timely manner.    

OBJECTIVES

  1. To maximize TPAC revenue opportunities through food, beverage, and merchandise sales and meet or exceed budgeted goals.
  2. To look for new potential partners or vendors that increase or enhance F&B offerings.
  3. To ensure the TPAC F&B Department is functioning in the combined best interests of our TPAC patrons, and the economic level of efficiency expected by TPAC management.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Works with the Director of F&B to manage operational and financial goals of the F&B Department.  Estimate sales and associated costs to adjust operations as necessary to meet financial forecasts & consumer needs.
  2. Manages operational and financial controls to ensure protection of assets and revenue while making necessary adjustments as needed.
  3. Become proficient in the operation and reporting of the Appetize POS system.
  4. Prepares daily, monthly, and annual reports including, but not limited to, per caps, labor costs and buying patterns.
  5. Coordinates and maintains the daily schedule for full time staff.
  6. Manages F&B staff through improved hiring and training processes with a goal of improving the functionality and customer enjoyment of TPAC patrons.
  7. Maintains inventory and inventory control on products and supplies.  Counts all inventory items each month and enters into a spreadsheet by the 5th of each month.
  8. Maintains ordering process, delivery schedules and inventory reports.  Create proper Par levels for all items in inventory.
  9. Builds estimates and coordinate implementation of F&B needs as related to  event logistics.
  10. Works with other departments, when needed, for set up and staffing of in-house receptions and events.
  11. Budget:  Has a thorough and complete understanding of each budget of oversight – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
    • Maintains/Oversees budget in a fiscally responsible manner.
      • Manages this process with direct reports and monitor status.
      • Oversees daily any revenue pieces through appropriate reports
      • Oversees daily expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    • Has an awareness of the status of the departmental budget allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
    • Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as you are aware of them.
  12. Implements new product rollouts and refines sales procedures.
  13. Monitors service areas to ensure established quality standards are maintained.
  14. Renews and enforces all state and local permits, and maintains awareness of laws they impact TPAC compliance. 
  15. Oversees equipment and/or service contracts.
  16. Assists others within the company as directed by supervisor.

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High school diploma or general education degree (GED); and 2 to 3 years related experience and/or training; equivalent combination of education and experience.

Skills and Knowledge Required

  1. Prior knowledge of Tennessee liquor laws and regulations a plus.
  2. Must posses a valid ABC card, and bartending skills.
  3. Knowledge of Microsoft Word & Excel.
  4. Strong supervisory and interpersonal skills.
  5. Must have strong customer service skills.
  6. Strong verbal & communication skills.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Bartenders (Part-Time)

The Tennessee Performing Arts Center is hiring part-time, non-exempt bartenders who will represent TPAC in a timely, positive, friendly, and courteous manner to any and all patrons who visit a TPAC beverage serving station.

Primary duties and responsibilities:
• Staff TPAC events & receptions as directed by F & B management. Shifts consist of night and weekend hours primarily, with some weekday shifts.
• Bar set-up and breakdown of sales locations including, but not limited to, stable and mobile bars.
• Clean and properly stock of all pertinent areas.
• Sell and complete proper money exchange with customers.
• Complete all issued inventory control reports.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualifications:
Experience Required

• Previous bartending experience
• Previous cash-handling experience
• Valid ABC card
• Bartender/beverage training

Skills and Knowledge Required
• Strong customer service skills.
• Basic math and writing skills.
• Ability to handle a stressful environment
• Strong verbal skills

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Café Workers (Part-Time)

The Tennessee Performing Arts Center is hiring timely, positive, friendly, and courteous café workers for part-time, non-exempt positions.

Primary duties and responsibilities:

  • Staff TPAC events & receptions as directed by Food and Beverage management.  Shifts consist of night and weekend times primarily with some weekday shifts.
  • Effectively set-up and breakdown sales locations including, but not limited to, Café, water cart, mobile sales points & merchandise.
  • Clean and properly stock of all pertinent areas.
  • Complete proper money exchange with customers, consistent with policies of the F&B and Business departments.
  • Complete all issued inventory control reports.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.                           

Qualifications:

Experience Required:

  • Previous cash handling experience
  • Prior customer service experience

Skills and Knowledge Required:

  • Strong customer service skills
  • Basic math and writing skills
  • Strong verbal skills
  • Ability to handle a stressful environment

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Shift Supervisors (Part-Time)

The Tennessee Performing Arts Center seeks part-time shift supervisors to provide efficient, courteous and timely service to Bar and Cafe Patrons by supporting the hourly staff during show time hours.

OBJECTIVES

  1. To assist the F&B Management Team in the show time operations by being a position of leadership and oversight of PT staff.
  2. To help hourly staff with nightly special offerings, set up & tear down and bank reconciliation.
  3. To be a reliable, dependable and trustworthy staff member to raise the level of patron services within the TPAC F&B department.

 
PRIMARY DUTIES AND RESPONSIBILITIES

  1. Confirming distribution and stocking of work areas.
  2. Set up & supervision of event sales locations.
  3. Overseeing the distribution banks at the start of the shift.
  4. Helping to close and balance all sales locations & complete reporting and deposit records nightly.
  5. Assist in training of employees as well as helping employees adjust to changes in the department.
  6. Advertises for operation by walking lobby with “all drinks allowed in theater” sign or other such promotional needs.
  7. Assists with outside vendor or local sales at merchandise locations.
  8. Helps Management keep track of stock for ordering needs, reporting low quantities before running out.
  9. Coordinates cleaning with F&B inventory manager to a clean working area for all concessions employees.
  10. Works with other departments as needed for set up and staffing of in house receptions and events.
  11. Take a primary responsibility role, along with Food and Beverage Inventory Manager in ensuring all sales locations are stocked and ready for shows, including WMA.
  12. When not working show hours assist in catering, cleaning, and organization of F&B spaces.

 

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High School Diploma or GED; and 2-3 years of related experience or training; equivalent of education and experience.

Skills and Knowledge Required

1.  Knowledge of basic Tennessee liquor laws and regulations. ABC card with Bar skills.
2.  Strong customer service skills with the ability to supervise staff.
3.  Working knowledge of Microsoft Excel and Word

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Floor Manager (Part-Time)


The part-time position of Floor Manager serves as an interim House Manager on assigned events. Qualified applicants will have experience supervising staffs of 20 or more, have experience in customer service, and have general knowledge in the functions of front of house or backstage in the performing arts. Hours vary and depend on the number of scheduled events. The Senior House Manger seeks: 1) individuals with availability Monday thru Friday until 5:00pm; and 2) individuals with experience in crowd control and concert management.

General Responsibilities
• Directly supervises event usher crews in assigning positions, monitoring hours and reporting on job performance, as needed
• Communicates with the Event TD in opening the theater, timing the event and completing post-show event paperwork.
• Addresses audience concerns and assists in resolving issues
• Attends to audiences with injuries – both life threatening and non-life threatening
• Assists House Management in evacuating the theater and lobby spaces.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: House Assistant (Part-Time)

The House Department of The Tennessee Performing Arts Center is hiring for the part-time position of House Assistant. The position provides operational and event support on labor-intensive projects as well as basic tasks. Night and weekend work expected.

Primary duties and responsibilities

  1. Park buses for educational performances for TPAC and Rental Clients
  2. Prepare theaters and/ or lobby spaces for each event/ performance/ reception as outlined in production notes or in consultation with the Event Preparations House Manager
  3. Conduct bi-monthly department inventory and suggest equipment repair or replacement to the Senior House Manager
    • Inform the Senior House Manager of low inventories or damaged items
    • Assist in restocking inventory
  4. Assist in yearly inventory of TPAC radios
  5. Organize lost and found inventory and assist in the distribution, as needed
  6. Keep storage spaces in good condition (neat/ clean/ stocked)

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Usher (Part-Time)


POST-HOLIDAY PART-TIME HELP NEEDED! TPAC’s House Department is interviewing people who have experience in customer service, who enjoy the camaraderie found within the arts and excited to work within a professional company. Day, night and weekend availability is needed. For employment in January:

  • 35 open positions
  • Applications accepted by December 9th
  • Interviews are Wednesday, January 4th
  • Mandatory trainings begin January 9th, and the week of January 21st to 29th.

Responsibilities:

  1. Collectively prepare attending audiences in a welcoming manner by giving directions, assisting with seating, providing programs (if applicable), observing and attending to audience needs
  2. Count audiences in attendance when needed
  3. Report various audience issues to the proper House/ Floor Manager
  4. Assist House or Floor Management with audience injuries (life threatening or non-life threatening)
  5. Assist House and Floor Management in evacuating audiences from theaters or lobby spaces

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Information Technology: Web Technician (Temporary Part – Time)

JOB TITLE:  Web Technician (Temporary Part – Time)
EXEMPT: No
DEPARTMENT: Information Technologies
REPORTS TO:  Web Services Manager

GOAL

The Tennessee Performing Arts Center seeks an entry-level, temporary part-time Web Technician.  Qualified applicants will demonstrate Analytical and Technological savvy, problem solving skills, and a collaborative nature.

PRIMARY DUTIES AND RESPONSIBILITIES

The Web Technician will assist the Web Services Manager and IT Department approximately 15-20 hours per week in day-to-day job duties. Hours are flexible within normal TPAC Business Hours.  This is a temporary position lasting 2-3 months.

Tasks will include:

  • Improvements to TPAC.org and WMARocks.com
  • Assistance ensuring complete and accurate information is displayed on TPAC’s websites
  • Assistance with new projects.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.    

QUALIFICATION REQUIREMENTS:

Experience Required

High School diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Previous web experience or college credit highly desired.

Skills and Knowledge Required

  • Capable of making website updates using Adobe Creative Suite or an alternative Editor.
  • Ability to work in a collaborative team environment, including cross-functional teams, and as an individual contributor
  • Excellent verbal and written communication skills
  • Previous work experience demonstrating a strong work ethic
  • Experience with the following technologies
    • Working knowledge in Front-End web code:  HTML, CSS, and Javascript
    • Familiarity of server-side scripting such as Classic ASP.NET or PHP
    • IIS and/or LAMP
    • Wordpress

Contact Information and Procedure:

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Event Sales & Services: Senior Manager of Event Services

JOB TITLE:                   Senior Manager of Event Services
EXEMPT:                     Yes                      
DEPARTMENT:           Event Sales and Services
REPORTS TO:               Senior Director of Event Operations 

GOAL AND POSITION OVERVIEW

To represent TPAC as the "Gold Standard" within the performing arts center and public assembly/facility management industry through uncompromised work ethic and outstanding performance, providing a quality start-to-finish facility rental product and experience for TPAC and clients.

The Senior Manager of Event Services functions as Supervisor and Event Manager under the supervision of and in coordination with the Senior Director of Event Operations.  The Senior Manager of Event Services is required to help develop, schedule, coordinate & effectively communicate the needs of all events; including internal TPAC and WMAP Programming, TPAC Resident Companies, State and Rental clients. 

OBJECTIVES

  1. Supervises and trains Event Services staff to communicate services available to clients and promoters. Works with clients and staff to determine event requirements, set up and staffing needs, rates, equipment needs; coordinates, arranges and documents event requirements requested by promoters, agents and clients and communicates those to other employees and vendors to ensure smooth event operations; assures setups are done in accordance with lease requirements, safety, fire and health codes and facility procedures.
  2. Oversees event management services for all events in TPAC-managed spaces, unless otherwise assigned.
  3. Interacts with other facility staff to facilitate planning and scheduling of events and to insure efficient management of daily activities to assure the delivery of service and to promote in-house events; monitors event requirements and how they interface with other facility events and activities.
  4. Makes or arranges for last minute adjustments in room or equipment setups at the request of the lessee or to assure compliance with safety measures and prepares an accurate statement of additional changes for settlement purposes.
  5. Coordinates the preparation of cost estimates and bids as needed for use by facility or promoter; arranges and performs event settlement at conclusion of the event; maintains records of individual events and collects statistical data on attendance and usage; maintains mailing lists and event files.
  6. Assumes responsibility for resolving problems during course of assigned events; receives and responds to complaints from tenants, patrons and the public.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Oversees daily operation of the Event Services (ES) department and provides departmental leadership.  
  2. Creates schedule and assigns Event Services Managers to all confirmed events at all TPAC & WMA venues.
  3. Ensures compliance with departmental policies and procedures, especially pertaining to areas of financial and legal exposure for TPAC.
  4. Creates an accurate annual budget for Department 15.
    1. Maintains/Oversees budget in a fiscally responsible manner.
      1. Manage this process with direct reports and monitor status for reforecasting purposes.
      2. Regularly monitors any revenue pieces through appropriate reports.
      3. Regularly monitors expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    2. Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as they become evident.
  5. Develops a high performing team that works well together and is empowered to make decisions; cultivates a culture of openness and fairness continuously striving towards  improved and timely communications and team performance to fulfill goals and objectives.  Insures personal & departmental members’ ability to be successful in interfacing with all internal departments, in particular Tech, House, and Food & Beverage, to distribute and disseminate information integral to the successful implementation of events, as well as to fine tune, define and upgrade the types of services and products we offer to be successfully competitive.
  6. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Directly supervises:
    1. Event Services, consisting of (5) full time employees.
  7. Issues invoices, monitors receivables and is responsible for collections.  Administers and/or supervises settlements as required, including handling large sums of money.
  8. Oversees event distribution & schedule for ES department for all TPAC & WMA venues.
  9. Serves as (or delegates) Event Manager to all TPAC clients; maintaining consistent, quality service as well as fostering a relationship of goodwill and partnership with each group.
  10. Maintains knowledge of deal structures and supports their fulfillment at the time of settlement.  Administers & assists others with settlement as assigned.
  11. Oversees processing of event records and rental activity reports for performance licensing agencies (ASCAP, SECAC, and BMI), state revenue authorities, and various internal departments. 
  12. Strives for excellence in maintenance of accurate and up-to-date records of all events, expenses, revenues and payments to external vendors & industry organizations. 
  13. Serves as a liaison between venue, clients, and outside vendors in order to maintain TPAC’s growing reputation of having the most knowledgeable and customer-friendly event staff. Communicates and coordinates production requirements accordingly.
  14. Manages ES team regarding event files, facility usage, and other associated operations databases.
  15. Creates (or delegates) all necessary room diagrams.
  16. Acts as “Manager on Duty” as required.
  17.  Flexible schedule required. Must be available nights, weekends, Holidays
  18. Performs specific tasks as assigned by Senior Director of Event Operations.

The above listed duties are not all inclusive.  This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties. 

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor’s degree from four-year College or University; or two to five years related experience and/or training; or equivalent combination of education and experience.

A minimum of 4 years Event Management or Production experience.

Skills and Knowledge Required

  1. Knowledge of computer operations, including Microsoft Office programs.
  2. Interpersonal skills
  3. Mastery of details
  4. Written and verbal communications
  5. Customer services orientation skills
  6. Ability to maintain a team work approach
  7. Strong production or event background.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Marketing: Graphic Design Internship

The Graphic Design Intern assists in the creation of print and electronic advertising for shows at TPAC and War Memorial Auditorium, educational and cultural programming, and fund raising initiatives. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours.

Compensation: TPAC internships are unpaid, however, parking expenses will be reimbursed. (Receipts for parking are necessary for reimbursement.) Free parking is also available at Nissan Stadium with a pass from the Nashville Downtown Partnership.

Responsibilities: The Graphic Design Intern will assist the Creative Services Director in day-to-day job duties. This includes, but is not limited to: assistance with the design and layout of TPAC and War Memorial Auditorium publications; special programming and event materials; production of print advertising for shows such as ads, flyers, postcards, posters, and other signage; and creation of electronic projects such as e-blast images and web graphics.

Qualifications: Must be a junior or senior-level college student interning to receive college credit for a degree concentrated in Graphic Design. Candidate must be skilled in the use of Adobe Creative Cloud software (Photoshop, InDesign, and Illustrator). Graphic Design Interns are equipped in the Creative Services office with a Mac Pro running Adobe CC on a 27" widescreen HD display.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC Creative Services
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: Digital Video Internship

The Digital Video Intern assists in the creation and distribution of original content and other assets for TPAC, the HCA/TriStar Broadway at TPAC Season, and special TPAC Presents programs. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual's availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, they are enriching experiences and great opportunities for networking. Parking expenses up to $10/day will be reimbursed. (Please note that receipts for parking are necessary for reimbursement.)

Responsibilities: The Digital Video Intern will assist the Digital Content Manager in day-to-day job duties. This includes, but is not limited to: assistance with the creation of original content, localization of various event medias, and management of TPAC video content archive.

Qualifications: Candidate must be proficient in the use of popular NLE software. Currently, Digital Video Interns are equipped with a Quad-Core Mac Pro running OSX 10.8 and Adobe CS5.5.

To apply: Please submit a resume and references to jobs@tpac.org .

Please, NO phone calls.

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Marketing: General Marketing Internship


The Marketing Intern supports the efficiency of the marketing department at TPAC, working with various members of the Marketing Department to keep day-to-day operations on track. Overall goals are to brand TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.

Responsibilities: Provides phone coverage at the front desk for TPAC's Office Manager on Friday from 11:30-noon and 2 p.m.-3 p.m. Also serves as full-time coverage when the Office Manager is out of the office. Supports the Marketing Assistant in almost all areas of maintenance: upkeep of season and show brochures, setting up the marketing table and panel for performances, newspaper tearsheets for settlement, contacting and filing for all donation requests, delivery and distribution of Center Stage magazine, delivery of show posters throughout the season, filing of institutional comp ticket records. Fulfills donation requests as approved by management. Helps marketing staff issue tickets that are approved for promotional, trade, sponsorship and institutional purposes. Updates comp ticket reports for each show under the supervision of the Broadway Marketing Manager. Assists the Broadway Marketing Manager in promotional events. Assists the Marketing Assistant in maintaining the general marketing email inbox and TPAC website maintenance. Assists in ongoing research projects for the TPAC Marketing department by compiling the data from various survey projects and register-to-win boxes, etc.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: No prior experience is necessary, but preferably the applicant has an interest in advertising, marketing, communications, or business management.

Skills and Knowledge Required

1. Proficient in Microsoft Office software including Word, Excel and PowerPoint. HTML skills (for the creation of e-marketing campaigns) also desired.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once. Organization is key!

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: Public Relations Internship


The Public Relations Intern supports the efficiency of the Marketing and Communications department at TPAC, working with various communications staff members to keep day-to-day operations of the Broadway season and performances on track. Overall goals are to publicize TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.


Responsibilities: Supports the Manager of Public Relations and Community Outreach with implementing public relations strategies for the Broadway series and specials as well as the Viva Broadway/Bravo TPAC initiative. This includes but is not limited to: contributing to creating the PR plan for each Broadway show and special, crafting social media content, assisting during the preparation of opening night, helping set up during press events and Bravo TPAC events, continue ongoing social media research projects, delivering show posters to various locations, and logging press hits.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: The applicant should have an interest in public relations, communications, and media relations; with at least one year of secondary education focused on these fields of study.


Skills and Knowledge Required
1. Proficient in Microsoft Office software including Word, Excel, and familiarity with social platforms.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once.
4. Ability to speak Spanish is not required but desired.

While this is an unpaid position, TPAC does provide parking for interns.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: War Memorial Auditorium Marketing Internship


Responsibilities: War Memorial Auditorium Concerts

  • Assist with the marketing of War Memorial Presented Shows & Events
    o   Poster distribution
    o   Social Media posts
    o   Facebook ad management
    o   Grassroots marketing duties
    o   Helps issue tickets that are approved for promotional, trade, sponsorship and institutional purposes.
  • War Memorial Street Team
    o   Gather students from colleges and universities around the Nashville area
    o   Manage distribution of materials
    o   Arrange promotions and discounts
    o   Assist in printing and controlling Street Team materials
    o   Provide contact to representatives at schools for street team members
  • Concert Research
    o   Research bands/acts to consider for War Memorial Auditorium using Pollstar, relevant publications and other current market readings
    o   Communicate with War Memorial Auditorium Talent Buyer on shows and give thoughtful input on offers being submitted
    o   Research of upcoming acts and tours
    o   Continuous research and input from music industry media outlets
  • Day of Show Assistance
    o   Be available to assist with DOS duties, depending on the show
    o   Assist with Attic Sessions
    o   Run errands for event manager

Required Skills

  • Proficient in Microsoft Office software including Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Must be able to manage several projects at once
  • Knowledge of current music industry
  • Social media savvy including Facebook, Twitter, Instagram    
  • Flexible availability and able to work some show nights
While this is an unpaid position, TPAC does provide parking for interns.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Official Website of the Tennessee Performing Arts Center (TPAC)
TPAC is a private, non-profit organization dedicated to providing and supporting the presentation of the performing arts.

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