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Home > About TPAC > Employment

TPAC EMPLOYMENT AND INTERNSHIP OPPORTUNITIES

Communication and Community Relations
Online Engagement Manager

Event Services
Event Services Manager

Food and Beverage
Director of Food & Beverage
Food & Beverage Manager
Part-Time Bartenders
Part-Time Café Workers
Part-Time Shift Supervisors

House Department
Floor Manager
House Assistant
Usher

Marketing
Part-Time Group Sales Assistant
Digital Video Internship
Graphic Design Internship
Marketing Internship
Public Relations Internship
War Memorial Auditorium Marketing Internship


Technical
Chief Audio Engineer

© 2016 Tennessee Performing Arts Center Management Corporation



Communication and Community Relations : Online Engagement Manager

JOB TITLE:  Online Engagement Manager
EXEMPT: Yes
DEPARTMENT: Communication and Community Relations
REPORTS TO: Director of Communication and Public Relations

GOAL

Builds and maintains sophisticated online presence, promotes institutional branding, and supports ticket sales for the Tennessee Performing Arts Center and War Memorial Auditorium by developing and implementing fresh, relevant, and strategic online and social engagement.

OBJECTIVES

  1. To work closely with Marketing, Communication, Education, Development, Creative Services, Information Technology (IT), Programming & Sales, Event Services, and external entities in order to engage the community through social platforms
  2. To continually increase brand exposure and enhance user experience on social platforms of TPAC and War Memorial Auditorium
  3. To serve as active, accurate, and valuable online voice to engage audiences on behalf of TPAC and War Memorial Auditorium
  4. To connect TPAC’s mission and its offerings to multiple and diverse audiences including younger, more media savvy communities
  5. To balance top-notch creative execution with marketing and sales strategies and monitor trends (sales, web traffic, etc.) to mazimize revenue
  6. To seek and develop new opportunities and platforms for extending the reach of TPAC and WMA messaging
  7. To create an online presence that is positive, valuable, engaging, contemporary, non-confrontational, non-religious, apolitical, relevant, and supportive of the arts

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Works closely with Marketing, Education, Development, and other departments to assist in the administration, creation, and monitoring of content on TPAC’s online and social presence
  2. Creates accurate, timely, complete, and fun messaging for TPAC’s social media platforms and for TPAC’s online blog/magazine SPOTlight. This content generation should combine what is going on nationally, within the industry, and locally in a way that entices readership growth
  3. Creates accurate, timely, and complete, and fun messaging for War Memorial Auditorium’s social media platforms
  4. Assists in the development of marketing strategies and promotional plans for all TPAC and WMA programming, seeking ways to monetize engagement on social platforms and tracking ROI
  5. Works with Digital Content Manager to develop dynamic strategy for the curation, creation, and distribution for engaging multi-media content (including viral opprotunities) for TPAC website, WMA website, social platforms, blog, e-blasts, on-campus video system, and more
  6. Encourages TPAC employees to support social media stratey, providing them with convenient ways to participate in online efforts
  7. Monitors trends in customer behavior and media usage, translating them into buying trends, and identifies new methods to maximize revenue
  8. Remains constantly informed of emerging opportunities in communication technologies.
  9. Tracks and reports on audience engagement to maintain dynamic growth strategy
  10. Works within department, with legal and HR consultation, to create online and social engagement protocols for the organization
    Abides by TPAC Social Media Policies, and fosters culture of thoughtful but enthusiastic social engagement by TPAC employees
    Has a thorough and complete understanding of any allocation of the TPAC budget designated for funding programs associated with this position’s responsibilities
  11. Creates an accurate annual budget, if needed, for the programs supervised
  12. Has an awareness of the status of budget at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process
  13. Notifies supervisor immediately of any impending non-trivial variance (revenues or expenses) as soon as they become apparent.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor's degree from a four‑year college or university; and three to five years related experience and/or training; or equivalent combination of education and experience. This person should be innovative, creative, and driven, and should have significant social management skills and experience with implementing an online voice across multiple platforms. Additional expertise with analytical tracking and reporting, as well as legal issues that arise from online activities, is required.

Skills and Knowledge Required

  1. Computer operations in Mac and PC environments; (Microsoft programs, etc.)
  2. Graphic design skills highly encouraged
  3. Excellent verbal and written communicator
  4. Demonstrated ability to successfully manage multiple projects simultaneously and meet deadlines
  5. Supervisory skills

Contact Information and Procedure:

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Event Services: Event Services Manager

JOB TITLE:            Event Services Manager
EXEMPT:                Yes
DEPARTMENT:      Event Services
REPORTS TO:       Director of Event Services

GOAL AND POSITION OVERVIEW

The Event Services Department strives to represent TPAC as the "Gold Standard" within the performing arts and public assembly/facility management industry through uncompromised work ethic and outstanding performance.

The Event Services Manager functions as an Event Manager under the supervision of and in coordination with the Director of Event Services.   The Event Services Manager is required to help develop, schedule, coordinate & effectively communicate the needs of all events; including internal TPAC and WMAP programming, TPAC Resident Companies, State and rental clients. 

OBJECTIVES

  1. To serve as a liaison between venue, clients and outside vendors; maintaining TPAC’s reputation of having the most knowledgeable and customer-friendly event staff.
  2. Effectively interface with all internal departments to disseminate information integral to the successful implementation of events.  In conjunction with the Programming and Sales team, works collectively to fine-tune, define, and upgrade the types of services offered by TPAC.
  3. Maintain accurate and up-to-date records for all events, including Artifax entry, event-specific advance information, data entry, settlement and billing for Finance Department, as well as information required for industry reporting.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Serves as Event Manager for all types of events including TPAC and WMA Presents, Resident Groups, Broadway, State, Rental and various other events.
  2. Thinks independently and critically.  Makes competent and timely decisions in the best interest of all concerned while addressing TPAC, State and local laws, policies, and procedures. 
  3. Must possess a “can do” service attitude, consistently providing excellent customer service to every client, while maintaining the highest level of professionalism. Must also possess strong leadership and communication skills, must be detail-oriented, and able to multi-task.
  4. Maintains complete and up-to-date event files, records & databases.  Work closely with Programming and Sales to monitor contract compliance, music licensing, applicable taxes, and/or permits.  Reports any variance or potential non-compliance to Director of Event Services in a timely manner. 
  5. Assists in the processing of event records and rental activity reports for performance licensing agencies (ASCAP, SECAC, and BMI), state revenue authorities, and various internal departments.
  6. Has a working knowledge of deal structures and supports their fulfillment at the time of settlement and or final billing.  Issues invoices, as needed. Administers and/or supervises settlements as required, including handling large sums of money. 
  7. Able to regularly work nights and weekends.
  8. Able to work at a computer for several hours at a time
  9. Able to stand for long periods of time.
  10. Performs specific tasks as assigned by the Director of Event Services based on departmental needs.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor ’s degree from four-year College or University; or two to five years related experience and/or training; or equivalent combination of education and experience.

A minimum of 4 years Event Management or Production experience.

Skills and Knowledge Required

  1. Knowledge of computer operations, including Microsoft Office programs.
    • Some knowledge of Visio is a plus.
  2. Interpersonal skills
  3. Mastery of details
  4. Written and verbal communications
  5. Customer services orientation skills
  6. Ability to maintain a team work approach
  7. Strong production or event background.
Contact Information and Procedure:

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food & Beverage: Director of Food and Beverage

JOB TITLE:             Director of Food & Beverage
EXEMPT:                 Yes     
DEPARTMENT:      Food & Beverage
REPORTS TO:         Senior Vice President of Engineering & Building Operations

GOAL AND POSITION OVERVIEW

To represent TPAC as the "Gold Standard" within the performing arts center and public assembly/facility management industry through uncompromised work ethic and outstanding performance, providing a quality start-to-finish facility rental product and experience for TPAC and clients.

The Director of Food and Beverage functions as manager and supervisor of all Food & Beverage Operations under the supervision and coordination of the Senior VP of Building Operations. It is the responsibility of the Director of Food & Beverage to manage, upkeep and improve the day-to-day operation of the TPAC Food & Beverage (F&B) Department.  To ensure that the TPAC F&B Department meets and/or exceeds budgeted goals by supervising the ordering, inventory and selling processes of all TPAC food, beverage, catering and merchandise products. Anything from this office should always be Timely, Accurate, and Complete. 

OBJECTIVES

  1. Supervises and trains staff to accommodate food & beverage needs which are available to patrons, clients and promoters and works with clients and staff to determine event requirements, set up and staffing needs, rates, equipment needs and move-in/out days; coordinates, arranges and documents for food & beverage requirements requested by promoters, agents and clients. Communicates information received on events to other employees and vendors to insure smooth event operations; assures setups are done in accordance with lease requirements, safety, fire and health codes and facility procedures.
  2. Oversees food & beverage services for all events in TPAC-managed spaces unless otherwise assigned.
  3. Interacts with other facility staff to facilitate planning and scheduling of events and to insure efficient management of daily activities to assure the delivery of service and to promote in-house events.
  4. Monitors event food & beverage requirements and how they interface with other facility events and activities.
  5. Makes or arranges for last minute adjustments in room or equipment setups at the request of the lessee or to assure compliance with safety measures and prepares an accurate statement of additional changes for settlement purposes.
  6. Coordinates and directs contract and event support staff including merchandisers, caterers and decorators; provides functional supervision of said support staff including setup for food & beverage, catering and merchandise details.
  7. Prepares cost estimates and bids as needed for use by facility or promoter; arranges and performs food & beverage settlement information at conclusion of the event; maintains food & beverage records of individual events and collects statistical data on attendance and usage to include statistical data on revenue per caps.
  8. Insures food & beverage is competitive in purchasing and pricing at all times, which includes monitoring competing venue costs and pricing.
  9. Assumes responsibility for resolving problems during course of assigned events; receives and responds to complaints from tenants, patrons and the public.
  10. To maximize TPAC revenue opportunities through food, beverage, and merchandise sales and meet or exceed budgeted goals.
  11. To look for new potential partners or vendors that increase or enhance F&B offerings.
  12. To ensure the TPAC F&B Department is functioning in the combined best interests of our TPAC patrons, and the economic level of efficiency expected by TPAC management.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Oversees daily operation of the TPAC and WAR Memorial  food & beverage department.
  2. Manages operational and financial goals of the F&B Department.  Estimate sales and associated costs to adjust operations as necessary to meet financial forecasts & consumer needs.
  3. Develops a high performing team that works well together and is empowered to make decisions; cultivates a culture of openness and fairness continuously striving towards  improved and timely communications and team performance to fulfill goals and objectives.  Insures personal & departmental members’ ability to be successful in interfacing with all internal departments, to distribute and disseminate information integral to the successful implementation of events, as well as to fine tune, define and upgrade the types of services and products we offer to be successfully competitive.
  4. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  5. Manages operational and financial controls to ensure protection of assets and revenue while making necessary adjustments as needed.
  6. Prepares daily, monthly, and annual reports including, but not limited to, per caps, labor costs and buying patterns.
  7. Manages F&B staff through improved hiring and training processes with a goal of improving the functionality and customer enjoyment of TPAC patrons.
  8. Processes Payroll and Billing Reports.
  9. Maintains and maximize TPAC merchandise revenues through creation and implementation of fair merchandise related business practices.  Oversee TPAC house commission merchandise collection.
  10. Maintains inventory and inventory control on products and supplies.
  11. Builds estimates and coordinate implementation of F&B needs as related to  event logistics.
  12. Strives for excellence in maintenance of accurate and up-to-date records of all events, expenses, revenues and payments to external vendors & industry organizations.
  13. Insures and maintains excellence as it pertains to state and local health codes and insures the food and Beverage department is compliant at all times.
  14. Insure state health and safety codes are met at all times with the food and beverage department.
  15. Oversees ordering process, delivery schedules, monthly sales reports and inventory reports.
  16. Budget:  Has a thorough and complete understanding of each budget of oversight – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
    • Creates an accurate annual budget for the department(s)/programs supervised.
    • Maintains/Oversees budget in a fiscally responsible manner.
      • Manages this process with direct reports and monitor status.
      • Monitors daily any revenue pieces through appropriate reports
      • Monitors daily expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    • Has an awareness of the status of your budget at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
    • Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as you are aware of them.
  17. Implements new product rollouts and refines sales procedures.
  18. Monitors service areas to ensure established quality standards are maintained.
  19. Renews and enforces all state and local permits, and maintains awareness of laws they impact TPAC compliance. 
  20. Maintains equipment and/or service contracts.
  21. Assists others within the company as directed by supervisor.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High school diploma or general education degree (GED); and 2 to 3 years related experience and/or training; equivalent combination of education and experience.

Skills and Knowledge Required

  1. Prior knowledge of Tennessee liquor laws and regulations a plus.
  2. Must possess a valid ABC card, and bartending skills.
  3. Knowledge of Microsoft Word & Excel.
  4. Strong supervisory and interpersonal skills.
  5. Must have strong customer service skills.
  6. Strong verbal & communication skills.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food & Beverage: Food & Beverage Manager

JOB TITLE:              Food & Beverage Manager               

EXEMPT:                  Yes / Salaried Position

DEPARTMENT:       Food & Beverage

REPORTS TO:         Director of Food & Beverage

The Tennessee Performing Arts Center (TPAC) seeks a full-time, salaried Food & Beverage Manager to assist the Director of Food & Beverage in the management, upkeep and improvement of the day-to-day operation of the TPAC and War Memorial Auditorium Food & Beverage (F&B) Department.  He or she will ensure that the F&B Department meets and/or exceeds budgeted goals by supervising the ordering, inventory and selling processes of all TPAC food, beverage, and merchandise products.

OBJECTIVES

  1. To help to bring innovative and profitable ideas to the forefront of the F&B Department.
  2. To maximize TPAC/WMA revenue opportunities through food, beverage, and merchandise sales and meet or exceed budgeted goals.
  3. To look for new potential partners or vendors that increase or enhance F&B offerings.
  4. To ensure the F&B Department is functioning in the combined best interests of our patrons, and the economic level of efficiency expected by TPAC management.
  5. To demonstrate leadership and consistency when managing PT staff.
  6. To be a reliable, enthusiastic and trustworthy staff member to help raise the level of patron services within the TPAC Food and Beverage department.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Assists in the management, operational and financial goals of the F&B Department.  Estimates sales and associated costs to adjust operations as necessary to meet financial forecasts and consumer needs.
  2. Assists in the management, operational, and financial controls to ensure protection of assets and revenue while making necessary adjustments as needed.
  3. Organizes, and maintain proper supplies to fulfill general accounting responsibilities in Food and Beverage office.
  4. Works under the direction of the Director of Food & Beverage to create, maintain, and update part time (PT) staff.
  5. Oversees collection, organization, and fulfillment of employment paperwork for PT F&B Staff as determined by Director of Food & Beverage.
  6. Sets up and supervises day-to-day operations related to events, receptions, and catering.
  7. Directs and supervises staff on a day-to-day basis.
  8. Oversees daily deposits and reporting working with manager-on-duty to reconcile daily sales and the F&B banks.
  9. Oversees collection of sales money and deposits from vending machines.
  10. Updates and communicates policies and procedures for bar and café staff.
  11. Maintains active schedule of training for new staff while providing timely updates of changes in product and/or procedure to existing staff with F&B Shift Supervisor.
  12. Aids F&B Shift Supervisor, and F&B Inventory Manager in the tracking of stock and ordering inventory.
  13. Produces accurate reporting of PT labor costs on a weekly basis.
  14. Works with other departments, when needed, for set up and staffing of in-house receptions and events.
  15. Assists, as needed, in effectively receiving and distributing inventory items.
  16. Effectively assists in administrating merchandise contracts and settlement agreements.
  17. Works with F&B Shift Supervisor, and Director of Food & Beverage to create a positive work environment for all F&B staff.
  18. Works a flexible schedule as determined by TPAC show schedule.
  19. Assists in the preparation of daily, monthly, and annual reports including, but not limited to, per caps, labor costs and buying patterns.
  20. Manage F&B staff through improved hiring and training processes with a goal of improving the functionality and customer enjoyment of TPAC patrons.
  21. Processes Payroll every two weeks and stays in close communication with the TPAC Business Office to ensure timeliness of information and accuracy of hours worked.
  22. Ensures TPAC merchandise revenues are implemented based on fair merchandise related business practices.  Oversees TPAC house commission merchandise collection.
  23. Builds estimates and coordinates implementation of F&B needs as related to  event logistics.
  24. Implements new product rollouts and refines sales & placement procedures.
  25. Monitors service areas to ensure established quality standards are maintained.
  26. Renews and enforces all state and local permits, and maintains awareness of laws that
    1. impact TPAC compliance. 
  27. Maintains equipment and/or service contracts.
  28. Assists others within the company as directed by supervisor.
  29. Budget:  Have a thorough and complete understanding of each budget of oversight –
    1. how it works, how any revenue streams are comprised and how they are tied to
    2. connected expenses, and the impact they all have on the company budget.
  30. Create an accurate annual budget for the department(s)/programs supervised.
  31. Maintain/Oversee budget in a fiscally responsible manner.
    1. Manage this process with direct reports and monitor status.
    2. Daily monitor any revenue pieces through appropriate reports
    3. Daily monitor expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
  32. Have an awareness of the status of your budget at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
  33. Notify your supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as you are aware of them.

To provide efficient, courteous and timely service to patrons by supporting the bar, café, & general concessions staff.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High School Diploma or GED; and 3-5 years of related experience or training;

equivalent of education and experience.

Skills and Knowledge Required

  1. Minimal knowledge of Tennessee liquor laws and regulations.
  2. ABC card with bar skills.
  3. Strong customer service skills with the ability to supervise staff.
  4. Strong verbal skills with added emphasis on the ability to effectively communicate changes/updates to others.
  5. Working knowledge of Microsoft Excel and Word.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Part-Time Bartenders

The Tennessee Performing Arts Center is hiring part-time, non-exempt bartenders who will represent TPAC in a timely, positive, friendly, and courteous manner to any and all patrons who visit a TPAC beverage serving station.

Primary duties and responsibilities:
• Staff TPAC events & receptions as directed by F & B management. Shifts consist of night and weekend hours primarily, with some weekday shifts.
• Bar set-up and breakdown of sales locations including, but not limited to, stable and mobile bars.
• Clean and properly stock of all pertinent areas.
• Sell and complete proper money exchange with customers.
• Complete all issued inventory control reports.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualifications:
Experience Required

• Previous bartending experience
• Previous cash-handling experience
• Valid ABC card
• Bartender/beverage training

Skills and Knowledge Required
• Strong customer service skills.
• Basic math and writing skills.
• Ability to handle a stressful environment
• Strong verbal skills

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Part-Time Café Workers

The Tennessee Performing Arts Center is hiring timely, positive, friendly, and courteous café workers for part-time, non-exempt positions.

Primary duties and responsibilities:

  • Staff TPAC events & receptions as directed by Food and Beverage management.  Shifts consist of night and weekend times primarily with some weekday shifts.
  • Effectively set-up and breakdown sales locations including, but not limited to, Café, water cart, mobile sales points & merchandise.
  • Clean and properly stock of all pertinent areas.
  • Complete proper money exchange with customers, consistent with policies of the F&B and Business departments.
  • Complete all issued inventory control reports.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.                           

Qualifications:

Experience Required:

  • Previous cash handling experience
  • Prior customer service experience

Skills and Knowledge Required:

  • Strong customer service skills
  • Basic math and writing skills
  • Strong verbal skills
  • Ability to handle a stressful environment

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Part-Time Shift Supervisors

The Tennessee Performing Arts Center seeks part-time shift supervisors to provide efficient, courteous and timely service to Bar and Cafe Patrons by supporting the hourly staff during show time hours.

OBJECTIVES

  1. To assist the F&B Management Team in the show time operations by being a position of leadership and oversight of PT staff.
  2. To help hourly staff with nightly special offerings, set up & tear down and bank reconciliation.
  3. To be a reliable, dependable and trustworthy staff member to raise the level of patron services within the TPAC F&B department.

 
PRIMARY DUTIES AND RESPONSIBILITIES

  1. Confirming distribution and stocking of work areas.
  2. Set up & supervision of event sales locations.
  3. Overseeing the distribution banks at the start of the shift.
  4. Helping to close and balance all sales locations & complete reporting and deposit records nightly.
  5. Assist in training of employees as well as helping employees adjust to changes in the department.
  6. Advertises for operation by walking lobby with “all drinks allowed in theater” sign or other such promotional needs.
  7. Assists with outside vendor or local sales at merchandise locations.
  8. Helps Management keep track of stock for ordering needs, reporting low quantities before running out.
  9. Coordinates cleaning with F&B inventory manager to a clean working area for all concessions employees.
  10. Works with other departments as needed for set up and staffing of in house receptions and events.
  11. Take a primary responsibility role, along with Food and Beverage Inventory Manager in ensuring all sales locations are stocked and ready for shows, including WMA.
  12. When not working show hours assist in catering, cleaning, and organization of F&B spaces.

 

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High School Diploma or GED; and 2-3 years of related experience or training; equivalent of education and experience.

Skills and Knowledge Required

1.  Knowledge of basic Tennessee liquor laws and regulations. ABC card with Bar skills.
2.  Strong customer service skills with the ability to supervise staff.
3.  Working knowledge of Microsoft Excel and Word

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Floor Manager


The part-time position of Floor Manager serves as an interim House Manager on assigned events. Qualified applicants will have experience supervising staffs of 20 or more, have experience in customer service, and have general knowledge in the functions of front of house or backstage in the performing arts. Hours vary and depend on the number of scheduled events. The Senior House Manger seeks: 1) individuals with availability Monday thru Friday until 5:00pm; and 2) individuals with experience in crowd control and concert management.

General Responsibilities
• Directly supervises event usher crews in assigning positions, monitoring hours and reporting on job performance, as needed
• Communicates with the Event TD in opening the theater, timing the event and completing post-show event paperwork.
• Addresses audience concerns and assists in resolving issues
• Attends to audiences with injuries – both life threatening and non-life threatening
• Assists House Management in evacuating the theater and lobby spaces.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: House Assistant

The House Department of The Tennessee Performing Arts Center is hiring for the part-time position of House Assistant. The position provides operational and event support on labor-intensive projects as well as basic tasks. Night and weekend work expected.

Primary duties and responsibilities

  1. Park buses for educational performances for TPAC and Rental Clients
  2. Prepare theaters and/ or lobby spaces for each event/ performance/ reception
  3. as outlined in production notes or in consultation with the Event Preparations House Manager
  4. Conduct bi-monthly department inventory and suggest equipment repair or replacement
  5. to the Senior House Manager
    • Inform the Senior House Manager of low inventories or damaged items
    • Assist in restocking inventory
  6. Assist in yearly inventory of TPAC radios
  7. Organize lost and found inventory and assist in the distribution, as needed
  8. Keep storage spaces in good condition (neat/ clean/ stocked)

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Usher

TPAC’s House Department is accepting applications for Ushers positions during the 2016-17 production season. Day, night and weekend availability is needed. We are looking for people who have experience in customer service, who enjoy the camaraderie found within the arts and are excited to work within a professional company. Interested applicants should apply no later than Friday July 8th with interviews held one day only Wednesday July 13th. Hours vary and depend on the number of scheduled events. Trainings are Wednesday, July 19, Monday July 25 and continue through August and September.


Responsibilities:
1. Collectively prepare attending audiences in a welcoming manner by giving directions, assisting with seating, providing programs (if applicable), observing and attending to audience needs
2. Count audiences in attendance when needed
3. Report various audience issues to the proper House/ Floor Manager
4. Assist House or Floor Management with audience injuries (life threatening or non-life threatening)
5. Assist House and Floor Management in evacuating audiences from theaters or lobby spaces

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Marketing: Part-Time Group Sales Assistant

JOB TITLE:              Part-Time Group Sales Assistant
EXEMPT:                  No
DEPARTMENT:      Marketing
REPORTS TO:        Group Sales Manager

GOAL

The part-time Group Sales Assistant provides efficient, courteous and accurate customer service to all groups attending TPAC, thereby increasing group ticket sales. 

OBJECTIVES

  1. Helps the Group Sales Manager maintain and grow a Group Sales program that contributes net profits to TPAC’s annual operating budget.
  2. Maintains a positive, friendly attitude with all customers and clients. Makes Group Sales clients’ experiences at the theatre as enjoyable, efficient and easy as possible. Maintains a personable and professional working relationship with all group clients. Cultivates and maintains the personal touch with group leaders.
  3. Researches and explores potential new group ticket buyers for Broadway, TPAC Presents, WMA Presents, Rentals, and the Nashville Repertory Theatre.
  4. Assists as an event planner, as needed, for Group Sales receptions and events.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Answers incoming calls from the Group Sales phone line and provides follow-up for voice mails as needed.
  2. Responds to incoming emails from the Group Sales inbox.
  3. Provides customer service, reserves group tickets, and reconciles orders for each group client that calls, emails, or purchases in person.
  4. Fosters and manages relationships with group accounts concerning reservations, adherence to policies, seat assignments and collection of money.
  5. Maintains security of all confidential client information regarding payment.
  6. Assists the Group Sales Manager during season announcement event and reserves group orders onsite that evening.
  7. Assists in the organization and execution of Group Sales events, including Q&A sessions, workshops, receptions, and corporate or student benefits fairs.
  8. Organizes and updates all Group client data within Tessitura. Adds all new CVC and Tourism leads in a timely manner and updates information accordingly.
  9. Assists the Group Sales Manager with brainstorming and designing sales strategies for individual show campaigns.
  10. Researches, identifies and solicits corporations and various organizations or associations for group orders on an as-needed basis.
  11. Assists the Group Sales Manager, when needed, in the production of printed group sales materials.
  12. Assists Group Sales Manager in the distribution of bus parking passes to various group leaders.
  13. Periodically checks all group sales pages on the TPAC website to ensure all information is displayed accurately.
  14. Monitor incoming online group orders to ensure orders are processed correctly, and policies are adhered to, especially in regards to scalpers.
  15. Assists in various group sales duties as needed. Cross training for standard Box Office procedures may be necessary.
  16. Acts as primary point of contact for Group Sales when Group Sales Manager is out of the office to prevent any interruptions in customer service and sales.

The duties listed above are not all inclusive. This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS

Experience Required

Bachelor's degree from four‑year college or university; and one to three years related experience and/or training in sales and/or ticketing; or equivalent combination of education and experience.

Skills and Knowledge Required

  1. Computer operations, including solid working knowledge of Microsoft Office programs, with special emphasis on Excel
  2. Tessitura computer system skills
  3. Background in sales recommended.
  4. Good verbal and written communication
  5. Good customer service skills. Patience in placing seat locations.
  6. Knowledge of general Nashville activities outside of the organization.
  7. Organizational and people skills.
  8. Ability to multi-task and work effectively with various clients.

Hours

Monday thru Friday mornings.

Contact Information and Procedure:

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Marketing: Graphic Design Internship

The Graphic Design Intern assists in the creation of print and electronic advertising for shows at TPAC and War Memorial Auditorium, educational and cultural programming, and fund raising initiatives. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, parking expenses will be reimbursed. (Receipts for parking are necessary for reimbursement.) Free parking is also available at Nissan Stadium with a pass from the Nashville Downtown Partnership.

Responsibilities: The Graphic Design Intern will assist the Creative Services Director in day-to-day job duties. This includes, but is not limited to: assistance with the design and layout of TPAC and War Memorial Auditorium publications; special programming and event materials; production of print advertising for shows such as ads, flyers, postcards, posters, and other signage; and creation of electronic projects such as e-blast images and web graphics.

Qualifications: Must be a junior or senior-level college student majoring in Graphic Design. Candidate must be skilled in the use of Adobe Creative Cloud software (Photoshop, InDesign, and Illustrator). Graphic Design Interns are equipped in the Creative Services office with a Mac Pro running Adobe CC on a 27" widescreen HD display.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC Creative Services
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: Digital Video Internship

The Digital Video Intern assists in the creation and distribution of original content and other assets for TPAC, the HCA/TriStar Broadway at TPAC Season, and special TPAC Presents programs. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual's availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, they are enriching experiences and great opportunities for networking. Parking expenses up to $10/day will be reimbursed. (Please note that receipts for parking are necessary for reimbursement.)

Responsibilities: The Digital Video Intern will assist the Digital Content Manager in day-to-day job duties. This includes, but is not limited to: assistance with the creation of original content, localization of various event medias, and management of TPAC video content archive.

Qualifications: Candidate must be proficient in the use of popular NLE software. Currently, Digital Video Interns are equipped with a Quad-Core Mac Pro running OSX 10.8 and Adobe CS5.5.

To apply: Please submit a resume and references to jobs@tpac.org .

Please, NO phone calls.

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Marketing: Graphic Design Internship

The Graphic Design Intern assists in the creation of print and electronic advertising for shows at TPAC and War Memorial Auditorium, educational and cultural programming, and fund raising initiatives. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, parking expenses will be reimbursed. (Receipts for parking are necessary for reimbursement.) Free parking is also available at Nissan Stadium with a pass from the Nashville Downtown Partnership.

Responsibilities: The Graphic Design Intern will assist the Creative Services Director in day-to-day job duties. This includes, but is not limited to: assistance with the design and layout of TPAC and War Memorial Auditorium publications; special programming and event materials; production of print advertising for shows such as ads, flyers, postcards, posters, and other signage; and creation of electronic projects such as e-blast images and web graphics.

Qualifications: Must be a junior or senior-level college student majoring in Graphic Design. Candidate must be skilled in the use of Adobe Creative Cloud software (Photoshop, InDesign, and Illustrator). Graphic Design Interns are equipped in the Creative Services office with a Mac Pro running Adobe CC on a 27" widescreen HD display.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC Creative Services
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: General Marketing Internship


The Marketing Intern supports the efficiency of the marketing department at TPAC, working with various members of the Marketing Department to keep day-to-day operations on track. Overall goals are to brand TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.

Responsibilities: Provides phone coverage at the front desk for TPAC's Office Manager on Friday from 11:30-noon and 2 p.m.-3 p.m. Also serves as full-time coverage when the Office Manager is out of the office. Supports the Marketing Assistant in almost all areas of maintenance: upkeep of season and show brochures, setting up the marketing table and panel for performances, newspaper tearsheets for settlement, contacting and filing for all donation requests, delivery and distribution of Center Stage magazine, delivery of show posters throughout the season, filing of institutional comp ticket records. Fulfills donation requests as approved by management. Helps marketing staff issue tickets that are approved for promotional, trade, sponsorship and institutional purposes. Updates comp ticket reports for each show under the supervision of the Broadway Marketing Manager. Assists the Broadway Marketing Manager in promotional events. Assists the Marketing Assistant in maintaining the general marketing email inbox and TPAC website maintenance. Assists in ongoing research projects for the TPAC Marketing department by compiling the data from various survey projects and register-to-win boxes, etc.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: No prior experience is necessary, but preferably the applicant has an interest in advertising, marketing, communications, or business management.

Skills and Knowledge Required

1. Proficient in Microsoft Office software including Word, Excel and PowerPoint. HTML skills (for the creation of e-marketing campaigns) also desired.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once. Organization is key!

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: Public Relations Internship


The Public Relations Intern supports the efficiency of the Marketing and Communications department at TPAC, working with various communications staff members to keep day-to-day operations of the Broadway season and performances on track. Overall goals are to publicize TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.


Responsibilities: Supports the Manager of Public Relations and Community Outreach with implementing public relations strategies for the Broadway series and specials as well as the Viva Broadway/Bravo TPAC initiative. This includes but is not limited to: contributing to creating the PR plan for each Broadway show and special, crafting social media content, assisting during the preparation of opening night, helping set up during press events and Bravo TPAC events, continue ongoing social media research projects, delivering show posters to various locations, and logging press hits.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: The applicant should have an interest in public relations, communications, and media relations; with at least one year of secondary education focused on these fields of study.


Skills and Knowledge Required
1. Proficient in Microsoft Office software including Word, Excel, and familiarity with social platforms.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once.
4. Ability to speak Spanish is not required but desired.

While this is an unpaid position, TPAC does provide parking for interns.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: War Memorial Auditorium Marketing Internship


Responsibilities: War Memorial Auditorium Concerts

  • Assist with the marketing of War Memorial Presented Shows & Events
    o   Poster distribution
    o   Social Media posts
    o   Facebook ad management
    o   Grassroots marketing duties
    o   Helps issue tickets that are approved for promotional, trade, sponsorship and institutional purposes.
  • War Memorial Street Team
    o   Gather students from colleges and universities around the Nashville area
    o   Manage distribution of materials
    o   Arrange promotions and discounts
    o   Assist in printing and controlling Street Team materials
    o   Provide contact to representatives at schools for street team members
  • Concert Research
    o   Research bands/acts to consider for War Memorial Auditorium using Pollstar, relevant publications and other current market readings
    o   Communicate with War Memorial Auditorium Talent Buyer on shows and give thoughtful input on offers being submitted
    o   Research of upcoming acts and tours
    o   Continuous research and input from music industry media outlets
  • Day of Show Assistance
    o   Be available to assist with DOS duties, depending on the show
    o   Assist with Attic Sessions
    o   Run errands for event manager

Required Skills

  • Proficient in Microsoft Office software including Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Must be able to manage several projects at once
  • Knowledge of current music industry
  • Social media savvy including Facebook, Twitter, Instagram    
  • Flexible availability and able to work some show nights
While this is an unpaid position, TPAC does provide parking for interns.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Technical: Chief Audio Engineer

JOB TITLE:              Chief Audio Engineer
EXEMPT:                  No
DEPARTMENT:      Technical
REPORTS TO:        Technical Director

GOAL

Chief Audio Engineer provides leadership and management in conjunction with the Senior Audio Engineer to create an Audio department that provides the highest quality service and support of our multi-venue performing arts complex.

OBJECTIVES

1.     Provide professional audio expertise to running of audio department.

2.     Create and implement maintenance projects of audio gear and spaces.

3.     Oversees implementation and maintenance of lobbies, control booths, and master control equipment and systems as well as all 4 theaters and support areas.

4.     Works closely with Senior Audio Engineer and Technical Director in management of audio staff and equipment related to audio department.

PRIMARY DUTIES AND RESPONSIBILITIES

1.   Monitor and manage budgets related to audio equipment and department.

2 Monitor and manage audio inventories and usage among clients.

3.   Plan for major, annual and regular maintenance of audio equipment.

4.  Maintains audio-related equipment and systems in Master Control room.

5.   Interfaces with personnel of other departments to provide services or route signal and information as required

6.  Provides event and facility technical support to the Technical Director and    

     Operations Manager per their requests.

7.  Supervises crew in the running and maintenance of audio department.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.


QUALIFICATION REQUIREMENTS:

Experience Required

High school diploma or general education degree (GED); and 4 years related experience and/ or training; or equivalent combination of education and experience.

College education highly desired.

Skills and Knowledge Required

  1. Extensive theatrical knowledge of various technical positions.
  2. Highly adept organizational, communication, and computer skills.
  3. In-depth knowledge of theatrical audio systems, audio and video equipment, and possessing sound design capabilities.
  4. Ability to manage staff and equipment.
  5. Ability to manage inventories, and maintenance of all theaters and support spaces.
  6. Computer software knowledge (i.e. Excel, Word)

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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505 Deaderick Street, Nashville, TN 37243 | MAILING ADDRESS: P.O. Box 190660, Nashville, TN 37219 | PHONE: 615-782-4000 | FAX: 615-782-4001
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FOR TICKETS: Calendar | 877-216-7540 | TPAC Box Office Downtown | Group Sales

Artists, schedules and show titles are subject to change.
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