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Home > About TPAC > Employment

TPAC EMPLOYMENT AND INTERNSHIP OPPORTUNITIES

Box Office
Ticket Sales Supervisor

Food and Beverage
Part-Time Café Workers
Part-Time Bartenders

Marketing
Digital Video Internship
Graphic Design Internship
Marketing Internship

© 2014 Tennessee Performing Arts Center Management Corporation



Box Office: Ticket Sales Supervisor

JOB TITLE: Ticket Sales Supervisor
EXEMPT: No
DEPARTMENT: Box Office
REPORTS TO: Manager of Ticket Operations


The Tennessee Performing Arts Center seeks a full-time, hourly Ticket Sales Supervisor to assist in the creation and maintenance of events held at TPAC and War Memorial Auditorium. This individual will provide a high level of customer service to both internal and external clients and customers in an efficient and accurate manner.


OBJECTIVES
1. Provide office administrative support to Box Office Manager
2. Supervise box office operations and other staff during events
3. Primarily responsible for all web content related to events on patron.tpac.org
4. Promote an effective work environment among fellow TPAC staff

PRIMARY DUTIES AND RESPONSIBILITIES
1. Assists in the creation and maintenance of events and promotions in Tessitura
2. Assists in maintaining information in both the Tessitura software and the website patron.tpac.org as it relates to event building and maintenance
3. Assists the Manager of Ticket Operations with rental, resident, and internal (TPAC/WMA Presents) client ticketing needs
4. Supervises day- and night-of-show sales as needed
5. Opens and closes box office and acts as a customer service agent when needed
6. Handles incoming and outgoing calls on all box office phone lines as needed
7. Assists in the productions and communication of various financial reports, including but not limited to weekly budget reports, daily sales reports to production companies, and senior management sales reports
8. Supervises work load of front office staff as it relates to processing single and season ticket requests
9. Balances batches, banks, and cash drawers as needed
10. Provides settlements of shows for resident companies and rentals clients when needed
11. Required to work evenings and weekends as needed.

SUPERVISORY RESPONSIBILITIES
Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

The above listed duties are not all inclusive. This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:
Experience Required
Bachelor’s degree from a four-year college or university; one or two years related experience and/or training; or equivalent combination of education and experience.

Experience Preferred
Knowledge and experience with the Tessitura ticketing system.

Skills and Knowledge Required
1. Knowledge of Windows 95 or above
2. Knowledge of the Tessitura system preferred
3. Verbal/written communications
4. Strong organizational skills
5. Detail oriented and a team player
6. Customer service savvy and ability to handle people with care
7. Ability to handle confidential material such as credit card information


Job Type: Full-time


To Apply: Please submit your resume to hr@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Part-Time Bartenders

The Tennessee Performing Arts Center is hiring part-time, non-exempt bartenders who will represent TPAC in a timely, positive, friendly, and courteous manner to any and all patrons who visit a TPAC beverage serving station.

Primary duties and responsibilities:
• Staff TPAC events & receptions as directed by F&B management. Shifts consist of night and weekend hours primarily, with some weekday shifts.
• Bar set-up and breakdown of sales locations including, but not limited to, stable and mobile bars.
• Clean and properly stock of all pertenant areas.
• Sell and complete proper money exchange with customers.
• Complete all issued inventory control reports.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualifications:
Experience Required

• Previous bartending experience
• Previous cash-handling experience
• Valid ABC card
• Bartender/beverage training

Skills and Knowledge Required
• Strong customer service skills.
• Basic math and writing skills.
• Ability to handle a stressful environment
• Strong verbal skills

To Apply: Please submit your resume to hr@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Marketing: Digital Video Internship

The Digital Video Intern assists in the creation and distribution of original content and other assets for TPAC, the HCA/TriStar Broadway at TPAC Season, and special TPAC Presents programs. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual's availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, they are enriching experiences and great opportunities for networking. Parking expenses up to $10/day will be reimbursed. (Please note that receipts for parking are necessary for reimbursement.)

Responsibilities: The Digital Video Intern will assist the Digital Content Manager in day-to-day job duties. This includes, but is not limited to: assistance with the creation of original content, localization of various event medias, and management of TPAC video content archive.

Qualifications: Candidate must be proficient in the use of popular NLE software. Currently, Digital Video Interns are equipped with a Quad-Core Mac Pro running OSX 10.8 and Adobe CS5.5.

To apply: Please submit a resume and references to video@tpac.org.

Please, NO phone calls.

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Marketing: Graphic Design Internship

The Graphic Design Intern assists in the creation of print and electronic advertising for TPAC, the HCA/TriStar Broadway at TPAC Season, shows at War Memorial Auditorium, and special TPAC Presents programs. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, they are enriching experiences and great opportunities for networking. Parking expenses up to $10/day will be reimbursed. (Please note that receipts for parking are necessary for reimbursement.)

Responsibilities: The Graphic Design Intern will assist the Creative Services Manager in day-to-day job duties. This includes, but is not limited to: assistance with the design and layout of TPAC publications such as Center Stage playbills, the On Stage rack brochure produced three times a year, and special programming and event materials; production of print advertising for shows such as ads, flyers, postcards, posters, and other signage; and occasional creation of electronic projects such as PowerPoint presentations, Flash movies, e-blast images, and web graphics.

Qualifications: Must be a junior or senior-level college student majoring in Graphic Design. Candidate must be skilled in the use of Adobe CS software (Photoshop, InDesign, and Illustrator). Currently, Graphic Design Interns are equipped in the Creative Services office with a Mac Pro Quad-Core Intel running OSX 10.8 and Adobe CS5.5 on a 27" HD display.

To apply: Please submit a resume and references to graphics@tpac.org, or mail/fax to:

TPAC Creative Services
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: General Marketing Internship


The Marketing Intern supports the efficiency of the marketing department at TPAC, working with various members of the Marketing Department to keep day-to-day operations on track. Overall goals are to brand TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.

Responsibilities: Provides phone coverage at the front desk for TPAC's Office Manager on Friday from 11:30-noon and 2 p.m.-3 p.m. Also serves as full-time coverage when the Office Manager is out of the office. Supports the Marketing Assistant in almost all areas of maintenance: upkeep of season and show brochures, setting up the marketing table and panel for performances, newspaper tearsheets for settlement, contacting and filing for all donation requests, delivery and distribution of Center Stage magazine, delivery of show posters throughout the season, filing of institutional comp ticket records. Fulfills donation requests as approved by management. Helps marketing staff issue tickets that are approved for promotional, trade, sponsorship and institutional purposes. Updates comp ticket reports for each show under the supervision of the Broadway Marketing Manager. Assists the Broadway Marketing Manager in promotional events. Assists the Marketing Assistant in maintaining the general marketing email inbox and TPAC website maintenance. Assists in ongoing research projects for the TPAC Marketing department by compiling the data from various survey projects and register-to-win boxes, etc.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: No prior experience is necessary, but preferably the applicant has an interest in advertising, marketing, communications, or business management.

Skills and Knowledge Required

1. Proficient in Microsoft Office software including Word, Excel and PowerPoint. HTML skills (for the creation of e-marketing campaigns) also desired.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once. Organization is key!

To apply: Please submit a resume and references to marketing@tpac.org, or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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505 Deaderick Street, Nashville, TN 37243 | MAILING ADDRESS: P.O. Box 190660, Nashville, TN 37219 | PHONE: 615-782-4000 | FAX: 615-782-4001
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FOR TICKETS: Calendar | 877-216-7540 | TPAC Box Office Downtown | Group Sales

Artists, schedules and show titles are subject to change.