Food and Beverage: Concessions

If you are an energetic, hard working, people-loving individual who has strong math and customer service skills, the Tennessee Performing Arts Center Concessions Department is looking for you! We need part-time concessions workers to staff our four very busy theaters. Be a part of a fun and exciting team! We can customize a part time schedule to fit your needs for evening, and/or weekend work.

Responsibilities: Successful candidates will greet & serve our customers like royalty; should have great conversation skills and be enthusiastic about promoting our products.

Qualifications: You must be 16 years of age or older and have your own transportation. Money handling experience and customer service experience a plus, but not required.

To apply: Please stop by TPAC and fill out an application, send us your resume via the Internet to jobs@tpac.org, or mail/fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please NO Phone Calls

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Food and Beverage: Food and Beverage Manager

The Tennessee Performing Arts Center is looking for a restaurant management professional to assist our Director of Food & Beverage in the management, upkeep and improvement of the day-to-day operation of the Tennessee Performing Arts Center and War Memorial Auditorium Food & Beverage Department.  This Food and Beverage Manager position is responsible for ensuring that the F&B Department meets and/or exceeds budgeted goals by supervising the ordering, inventory and selling processes of all TPAC food, beverage, and merchandise products.  Excellent Excel skills and proficiency in accounting principles is required.  This position will manage a full time staff of 2 plus TPAC bartending staff. 

Reports to: Director of Food and Beverage

Objectives:

1. To help to bring innovative and profitable ideas to the forefront of the F&B Department.
2. To maximize TPAC/WMA revenue opportunities through food, beverage, and merchandise sales and meet or exceed budgeted goals.
3. To look for new potential partners or vendors that increase or enhance F&B offerings.
4. To ensure the F&B Department is functioning in the combined best interests of our patrons, and the economic level of efficiency expected by TPAC management.
5. To demonstrate leadership and consistency when managing PT staff.
6. To be a reliable, enthusiastic and trustworthy staff member to help raise the level of patron services within the TPAC Food and Beverage department.

Responsibilities:

1. Assists in the management, operational and financial goals of the F&B Department.  Estimates sales and associated costs to adjust operations as necessary to meet financial forecasts and consumer needs.
2. Organizes, and maintain proper supplies to fulfill general accounting responsibilities in Food and Beverage office.
3. Works under the direction of the Director of Food & Beverage to create, maintain, and update part time (PT) staff.
4. Oversees collection, organization, and fulfillment of employment paperwork for PT F&B Staff as determined by Director of Food & Beverage.
5. Sets up and supervises day-to-day operations related to events, receptions, and catering.
6. Directs and supervises staff on a day-to-day basis.
7. Oversees daily deposits and reporting working with manager-on-duty to reconcile daily sales and the F&B banks.
8. Oversees collection of sales money and deposits from vending machines.
9. Updates and communicates policies and procedures for bar and café staff.
10. Maintains active schedule of training for new staff while providing timely updates of changes in product and/or procedure to existing staff with F&B Shift Supervisor.
11. Aids F&B Shift Supervisor, and F&B Inventory Manager in the tracking of stock and ordering inventory.
12. Produces accurate reporting of PT labor costs on a weekly basis.
13. Works with other departments, when needed, for set up and staffing of in-house receptions and events.
14. Assists, as needed, in effectively receiving and distributing inventory items.
15. Effectively assists in administrating merchandise contracts and settlement agreements.
16. Works with F&B Shift Supervisor, and Director of Food & Beverage to create a positive work environment for all F&B staff.
17. Works a flexible schedule as determined by TPAC show schedule.
18. Assists in the preparation of daily, monthly and annual reports including, but not limited to, per caps, labor costs, and buying patterns.
19. Manage F&B staff through improved hiring and training processes with a goal of improving the functionality and customer enjoyment of TPAC patrons.
20. Processes Payroll every two weeks and stays in close communication with the TPAC Business Office to ensure timeliness of information and accuracy of hours worked.
21. Ensures TPAC merchandise revenues are implemented based on fair merchandise related business practices.  Oversees TPAC house commission merchandise collection.
22. Builds estimates and coordinates implementation of F&B needs as related to event logistics.
23. Implements new product rollouts and refines sales & placement procedures.
24. Monitors service areas to ensure established quality standards are maintained.
25. Renews and enforces all state and local permits, and maintains awareness of laws that impact TPAC compliance.
26. Maintains equipment and/or service contracts.
27. Assists others within the company as directed by supervisor.
28. Budget: 
1. Have a thorough and complete understanding of each budget of oversight – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
2. Create an accurate annual budget for the department(s)/programs supervised.
3. Maintain/Oversee budget in a fiscally responsible manner.
4. Manage this process with direct reports and monitor status.
5. Daily monitor any revenue pieces through appropriate reports.
6. Daily monitor expenses through PO's & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
7. Have an awareness of the status of your budget at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
8. Notify your supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as you are aware of them.
29. To provide efficient, courteous and timely service to patrons by supporting the bar, café, & general concessions staff.

Qualifications:  High School Diploma or GED; and 3-5 years of related experience or training; equivalent of education and experience.

Skills and Knowledge Required:

1. Knowledge of Tennessee liquor laws and regulations.
2. ABC card with bar skills.
3. Strong customer service skills with the ability to supervise staff.
4. Strong verbal skills with added emphasis on the ability to effectively communicate changes/updates to others.
5. Excellent Microsoft Excel and Word skills.
6. Proficiency in Accounting principles      

To apply: Please NO phone calls.  Send us your resume via the Internet to jobs@tpac.org or mail/fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please NO Phone Calls

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Food and Beverage: Food and Beverage Shift Supervisor

The Food and Beverage Shift Supervisor provides efficient, courteous and timely service to Bar and Cafe Patrons by supporting the hourly staff during show time hours.

Reports To: Food & Beverage Manager

Objectives:

1. To assist the F&B Management Team in the show time operations by being a position of leadership and oversight of PT staff.
2. To help hourly staff with nighly special offerings, set up & tear down and bank reconcilation.
3. To be a reliable, dependable and trustworthy staff member to raise the level of patron services within the TPAC F&B department.

Responsibilities:

1. Confirming distribution and stocking of work areas.
2. Set up & supervision of event sales locations.
3. Overseeign the distribution banks at the start of the shift.
4. Helping to close and balance all sales locations & complete reporting and deposit records nightly.
5. Assist in training of employees as well as helping employees adjust to changes in the department.
6. Advertises for operation by walking lobby with "all drinks allowed in theater" sign or other such promotional needs.
7. Assists with outside vendor or local sales at merchandise locations.
8. Helps Management keep track of stock for ordering needs, reporting low quantities before running out.
9. Coordinates cleaning with F&B inventory manager to a clean working area for all concessions employees.
10. Works with other departments as needed for set up and staffing of in house receptions and events.
11. Take a primary responsibility role, along with Food and Beverage Inventory Manager in ensuring all sales locations are stocked and ready for shows, including WMA.
12. When not working show hours assist in catering, cleaning, and organization of F&B spaces.

The above listed duties are not all inclusive. This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualifications:  High School Diploma or GED; and 2-3 years of related experience or training; equivalent of education and experience.

Skills and Knowledge Required:

1. Knowledge of basic Tennessee liquor laws and regulations. ABC card with Bar skills.
2. Strong customer service skills with the ability to supervise staff.
3. Working knowledge of Microsoft Excel and Word

Job Type: Full-time

To apply: Please NO phone calls.  Send us your resume via the Internet to jobs@tpac.org or mail/fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please NO Phone Calls

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Marketing: Graphic Design Internship

The Graphic Design Intern assists in the creation of print and electronic advertising for TPAC, the HCA/TriStar Broadway at TPAC Season, and special TPAC Presents programs. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, they are enriching experiences and great opportunities for networking. Parking expenses up to $8/day will be reimbursed. (Please note that receipts for parking are necessary for reimbursement.)

Responsibilities: The Graphic Design Intern will assist the Creative Services Manager in day-to-day job duties. This includes, but is not limited to: assistance with the design and layout of TPAC publications such as playbills, Center Stage magazine, and special programming and event materials; production of print advertising for shows such as ads, flyers, postcards, posters, and other signage; and occasional creation of electronic projects such as PowerPoint presentations, Flash movies, e-blast images, and web graphics.

Qualifications: Must be a junior or senior-level college student majoring in Graphic Design. Candidate must be skilled in the use of Adobe CS software (Photoshop, InDesign, and Illustrator). Currently, Graphic Design Interns are equipped in the Creative Services office with a Mac Pro Quad-Core Intel running OSX 10.8 and Adobe CS5.5 on a 27" HD display.

To apply: Please submit a resume and references to graphics@tpac.org, or mail/fax to:

TPAC Creative Services
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Responsibilities: Provides phone coverage at the front desk for TPAC's Office Manager on Friday from 11:30-noon and 2 p.m.-3 p.m. Also serves as full-time coverage when the Office Manager is out of the office. Supports the Marketing Assistant in almost all areas of maintenance: upkeep of season and show brochures, setting up the marketing table and panel for performances, newspaper tearsheets for settlement, contacting and filing for all donation requests, delivery and distribution of Center Stage magazine, delivery of show posters throughout the season, filing of institutional comp ticket records. Fulfills donation requests as approved by management. Helps marketing staff issue tickets that are approved for promotional, trade, sponsorship and institutional purposes. Updates comp ticket reports for each show under the supervision of the Broadway Marketing Manager. Assists the Broadway Marketing Manager in promotional events. Assists the Markeing Assistant in maintaining the general marketing email inbox and TPAC website maintenance. Assists in ongoing research projects for the TPAC Marketing department by compiling the data from various survey projects and register-to-win boxes, etc.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualifications: No prior experience is necessary, but preferably the applicant has an interest in advertising, marketing, communications, or business management.

Skills and Knowledge Required

1. Proficient in Microsoft Office software including Word, Excel and PowerPoint. HTML skills (for the creation of e-marketing campaigns) also desired.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once. Organization is key!

To apply: Please submit a resume and references to marketing@tpac.org, or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Technical: Senior Manager of Technical Operations

Are you the next Senior Manager of Technical Operations for the Tennessee Performing Arts Center? We are looking for a real rock star who would love to take his or her vast technical knowledge and apply it to a full time gig with us. We have a great reputation in the industry, and we need someone who is excited about continuing this history, making it her or his own.

The Tennessee Performing Arts Center is the only complex of its kind in the state. A large part of TPAC's success is that it can provide a range of production uses with its four (4) venues and support spaces, unlike any other venues in this city or state. High tech equipment and systems along with an inherent dangerous work environment require trained professionals. The Senior Manager of Technical Operations coordinates and supervises the technical staff and resources within the Technical Department for the efficient management and maintenance of a state of the art, multi-venue performing arts complex. The Tennessee Performing Arts Center is made up of four (4) performance spaces: Andrew Jackson Hall (2,472; Broadway House), James K. Polk (1,075), Andrew Johnson Theater (264; Black Box), and the historic War Memorial Auditorium (1,789 open floor; 1,661 theatrical configuration; 400 seated dinner).

Reports to: Executive Vice President & General Manager

Objectives:

1. Supervises the technical staff, use of equipment and maintenance of facility. Coordinates with various TPAC departments in the operation of the theaters.
2. Production advance or supervision of production advance for all shows in Jackson, Polk and Johnson theaters, as well as the historic War Memorial Auditorium, and support areas
3. Processes billing for productions and accounting budget for Technical Department
4. Acts as liaison with outside agencies for operation of TPAC complex

Responsibilities:

1. Advances and coordinates production requirements for each event with the client and Event Services department.
2. Provides event details to event department heads (Technical Director, Master Electrician, Audio Engineer).
3. Organizes and supervises maintenance for Jackson, Polk, Johnson theaters, and the historic War Memorial Auditorium, support areas and all lobby systems.
4. Works to supply the technical needs of three resident companies: The Nashville Ballet, Nashville Opera, and Tennessee Repertory Theatre.
5. Supervises Technical Department as a whole. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Directly supervises the Technical Director who in turn directly supervises the following staff:
   1. a. Production Manager
   2. Directly supervises the Part Time Stagehands
   3. Associate Technical Operations Manager
   4. Master Electrician
   5. Chief Audio Engineer
   6. Senior Audio Engineer
   7. Associate Technical Director
   8. Seven (7) Technical Assistants
6. Develops and maintains a safe work environment.
7. Processes event payroll and billing reports
8. Develops and monitors technical budget. Order supplies and services as necessary.
9. Schedules all security related to TPAC and coordinates with the Polk Building Facility Manager.
10. Works with the Executive Vice President and General Manager to present annual grant requests to the state of Tennessee.
11. Proactively evaluates the institutional properties and resources to determine future capital needs and on-going depreciation.
    

Qualifications:  High school diploma or general education degree (GED); and 4 years related experience and/ or training; or equivalent combination of education and experience. College education highly desired.

Skills and Knowledge Required:

1. Extensive theatrical knowledge of various technical positions
2. Highly adept organizational, communication, and computer skills
3. In-depth knowledge of theatrical systems including rigging, lighting, audio and carpentry.
4. Ability to manage staff and equipment
5. Ability to manage inventories, and maintenance of all theaters and support spaces
6. Computer software knowledge (i.e. Excel, Word) with CAD being highly desired

To apply: Please NO phone calls.  Send us your resume via the Internet to jobs@tpac.org or mail/fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please NO Phone Calls

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