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Home > About TPAC > Employment

TPAC EMPLOYMENT AND INTERNSHIP OPPORTUNITIES

Administration
Senior Director of Client Services

Box Office
Data Cleansing Specialist (Part Time)
Patron Services Agent (Part-Time)

Building Operations
Senior Operations Director

Event Services
Event Services Manager

Food and Beverage
Assistant Director of Food & Beverage
Food and Beverage Assistant Manager I
Bartenders (Part-Time)
Café Workers (Part-Time)
Shift Supervisors (Part-Time)

House Department
Floor Manager (Part-Time)
House Assistant (Part-Time)
Usher (Part-Time)

Information Technology
IT Support Technician
Web Services Intern

Marketing
Digital Video Internship
Graphic Design Internship
Marketing Internship
Public Relations Internship
War Memorial Auditorium Marketing Internship


© 2017 Tennessee Performing Arts Center Management Corporation



Administration: Senior Director of Client Services

JOB TITLE:                  Senior Director of Client Services
EXEMPT:                     Yes
DEPARTMENT:            Administration
REPORTS TO:             Chief Operating Officer

OVERSIGHT AND CHARGE

This position manages the key client service areas of the Tennessee Performing Arts Center and War Memorial Auditorium. The Senior Director of Client Services has direct oversight of Technical Operations, Event Management, Food & Beverage, and House Management. The person in this position is a member of TPAC’s Senior Management Group (SMG), and will be expected to represent TPAC favorably in the community at large. Anything from this office should always be timely, accurate, and complete. 

This individual must be detail-oriented, self-motivated and a strategic thinker with a broad knowledge of general business practices and relevant technology needed in providing oversights of administrative, business, financial and personnel functions for Facilities Operations, and Theatre Technical Operations.

GOAL:

To provide cohesive leadership across the various areas of direct oversight so that the operational functions of TPAC and WMA function effectively in a safe and cost-effective manner, optimizing TPAC’s revenue base.

OBJECTIVES 

  1. Oversees approximately four (4) department heads with budgeting and mid-year reforecasting.
  2. Leads Technical Operations Team in all events presented in TPAC spaces.
  3. Maximizes TPAC revenues from the Food & Beverage and Technical departments.
  4. Responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  5. Develops employees into a team that works effectively and professionally.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Provides leadership in strategic and organizational planning, assists in policy development and administration, provides counsel and guidance on management and administrative issues and process to department heads and other staff.
  2. Is a member of the TPAC Senior Management Team, maintains close and supportive relationships with other key Department Heads, and attends regularly scheduled team meetings.
  3. Establishes a culture of teamwork with personnel. Is responsible for maintaining staffing levels appropriate for activities, setting unit priorities, staff training, evaluating staff performance and department representation at grievance hearings, fact findings, pre-disciplinary hearings, and other labor-related issues.
  4. Serves as direct supervisor in the Technical, Event Management Services, House, and Food & Beverage departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Directly supervises:
    1. Director of Technical Operations
    2. Director of Event Management Services
    3. Director of Food & Beverage
    4. Senior House Manager
  5.    Supervises the annual budget preparations for each department supervised, meeting or exceeding budgeted goals.
  6. Responsible for the development and oversight of the operating and capital budgets for all units within the department. Directs the monitoring, review and administration of detailed operating and capital budgets for all units within the department. Is responsible for internal allocation, capital funding expenditure approval and financial success of the department and individual projects.
  7. Oversees company-wide resource management practices to include but not limited to the efficient use of venues, inventory, personnel, and data.
  8. Oversees the selection process for contract personnel, services, and activities in assigned areas of responsibility as required to assure that satisfactory and acceptable performance standards, specifications, material and labor costs, work schedules, etc. are maintained. Authorizes payment for contracted services in accordance with company policies and procedures.
  9. Establishes and maintains customer service standards for dealing with the public and client organizations.  Identifies and implements customer service enhancements.  Provides a responsive method for managing concern about TPAC service, operations and personnel.  Monitors ADA compliance.
  10. Establishes and supports risk management methods to minimize TPAC exposure concerning the health and safety of employees, clients, guests, attendees to TPAC events, and vendors.  Establishes emergency and evacuation plans and procedures, and implements on-going training programs.
  11. Identifies and resolves, with outside counsel as required, contractual, statutory and/or legal issues affecting operations.
  12. Identifies and resolves, with outside counsel as required, needed safety and security measures.
  13. Provides input to long range planning for items affecting the operation of the center
  14. In coordination with the COO and Technical Department maintains and monitors five year major building maintenance plan with the State of Tennessee.
  15. Supervises routine and specialized capital improvement projects planning, assigning, and directing work.
  16. Has a thorough and complete understanding of each budget of oversight – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
    • Maintains/Oversees budget in a fiscally responsible manner.
      • Manages this process with direct reports and monitor status.
      • Daily monitors any revenue pieces through appropriate reports
      • Daily monitors expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    • Has an awareness of the status of the budget at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
    • Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as they become apparent. Interviews, hires, and trains employees, in Maintenance.
  17. Appraises performance; rewarding and disciplining employees.
  18. Develops contract bid specifications for services and supervises contract compliance by vendors, conducting an annual review process of their work.
  19. Performs other duties as required.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor's degree (B. A.) from four‑year college or university; and five to ten years related experience and minimum five year management experience in similar facility; additional years of professional experience may be substituted for the educational requirement

Skills And Knowledge Required

  1. Excellent leadership skills and ability to work in a team setting.
  2. Knowledge of physical and logistical requirements of facility
  3. Word processing, Excel spreadsheet, and computer operations skills
  4. Strong fiscal management skills
  5. Written and verbal communication skills
  6. Organizational, supervisory, and human relations’ skills; and
  7. Customer services skills
  8. Knowledge of electrical systems, drywall, carpentry, metalwork, painting, seating and flooring,
  9. Proficient in word processing and spreadsheet application, written and verbal communication, supervisory, and customer services skills;  ability to inspire and maintain a team work approach.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Box Office: Data Cleansing Specialist (Part-Time)

JOB TITLE:             Data Cleansing Specialist – Part Time
EXEMPT:                  No
DEPARTMENT:       Box Office
REPORTS TO:        Senior Tessitura Systems Director

GOAL: Data Cleansing Specialist increases and maintains the accuracy and integrity of data within the Tessitura System for the TPAC Consortium which includes the Nashville Ballet, Nashville Opera, Nashville Repertory Theatre, and Tennessee Performing Arts Center.

OBJECTIVE: Assists Senior Tessitura Systems Director in ensuring that all organizations are using the Tessitura System effectively and efficiently while maintaining the highest level of data entry standards.

PRIMARY DUTIES AND RESPONSIBILITIES

1.    Attends weekly Tessitura Team meetings.
2.    Attends bi-monthly Tessitura User Group meetings.
3.    Maintains the Data Cleansing Yearly Calendar.
4.    Maintains the Data Cleansing Project List and follows up on projects with members of the consortium as needed.
5.    Maintains and updates TPAC Data Entry Standards documentation.
6.    Assists with and trains others on the Constituent record merging process.
7.    Assists in various box office duties as needed including, but not limited to, Box Office relief for window sales, phone room back up, and performance sales and will call.

The above listed duties are not all inclusive. This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required: High School diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.

Skills and Knowledge Required

1.  Knowledge of Windows 95 or above.
2.  Verbal/written communications
3.  Knowledge of the Ticketing industry preferred, specifically Tessitura software
4.  Strong organizational skills
5.  Detail-oriented and a team player
6.  Ability to handle confidential material such as credit card information

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Box Office: Patron Services Agent (Part-Time)

JOB TITLE:        Patron Services Agent (part-time)
EXEMPT:           No
DEPARTMENT:   Box Office
REPORTS TO:     Manager of Ticket Services/Box Office Manager

GOAL

To set the standard in customer service and satisfaction.

OBJECTIVES

Ensure excellence through product knowledge, order accuracy and exceptional customer service for all Tennessee Performing Arts Center (TPAC) patrons, clients, and staff.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Provides call center support for all incoming and outgoing calls.
    1. Follows up on voicemails left by patrons for all call center lines.
    2. Responds to customer service issues as directed by Manger of Patron Services.
    3. Assists with special communications with TPAC patrons including the Hearing-Impaired line.
  2. Provides event information for all shows at TPAC.
  3. Processes ticket orders and exchanges for all ticketed events held at TPAC’s venues.
  4. Monitors and responds to patron emails sent to the Box Office inbox.
  5. At direction of Box Office Management, implements outbound customer service and sales calls to subscribers and single ticket buyers.
    1. Tele-reminding for Broadway and Nashville Repertory Theatre subscription campaigns
    2. Show cancellations or other important show related information.
  6. Assist in mailing of season ticket packages.
  7. Assists in providing support at information tables during season roll out.
  8. Works night-of-show events, distributing will call tickets and handling walk-up ticket sales.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties

QUALIFICATION REQUIREMENTS:

Experience Required

High School diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Previous customer service experience and fluency in Spanish highly desired.

Skills and Knowledge Required

  • Knowledge of Windows 7 or above
  • Knowledge of Excel 2013 or above
  • Proficient in verbal/written communication
  • Knowledge of the Ticketing industry preferred, specifically Tessitura software
  • Experience in a management or supervisory role
  • Strong organizational skills
  • Detail-oriented and a team player
  • Ability to handle confidential material such as credit card information

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Event Services: Event Services Manager

JOB TITLE:            Event Services Manager
EXEMPT:               Yes                      
DEPARTMENT:      Event Services
REPORTS TO:       Director of Event Services

GOAL AND POSITION OVERVIEW

The Event Services Department strives to represent TPAC as the "Gold Standard" within the performing arts and public assembly/facility management industry through uncompromised work ethic and outstanding performance.

The Event Services Manager functions as an Event Manager under the supervision of and in coordination with the Director of Event Services.  The Event Services Manager is required to help develop, schedule, coordinate & effectively communicate the needs of all events; including internal TPAC and WMAP programming, TPAC Resident Companies, State and rental clients. 

OBJECTIVES

  1. To serve as a liaison between venue, clients and outside vendors; maintaining TPAC’s reputation of having the most knowledgeable and customer-friendly event staff.
  2. Effectively interface with all internal departments to disseminate information integral to the successful implementation of events.  In conjunction with the Programming and Sales team, works collectively to fine-tune, define, and upgrade the types of services offered by TPAC.
  3. Maintain accurate and up-to-date records for all events, including Artifax entry, event-specific advance information, data entry, settlement and billing for Finance Department, as well as information required for industry reporting.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Serves as Event Manager for all types of events including TPAC and WMA Presents, Resident Groups, Broadway, State, Rental and various other events.
  2. Thinks independently and critically.  Makes competent and timely decisions in the best interest of all concerned while addressing TPAC, State and local laws, policies, and procedures. 
  3. Must possess a “can do” service attitude, consistently providing excellent customer service to every client, while maintaining the highest level of professionalism. Must also possess strong leadership and communication skills, must be detail-oriented, and able to multi-task.
  4. Maintains complete and up-to-date event files, records & databases.  Work closely with Programming and Sales to monitor contract compliance, music licensing, applicable taxes, and/or permits.  Reports any variance or potential non-compliance to Director of Event Services in a timely manner. 
  5. Assists in the processing of event records and rental activity reports for performance licensing agencies (ASCAP, SECAC, and BMI), state revenue authorities, and various internal departments.
  6. Has a working knowledge of deal structures and supports their fulfillment at the time of settlement and or final billing.  Issues invoices, as needed. Administers and/or supervises settlements as required, including handling large sums of money. 
  7. Able to regularly work nights and weekends.
  8. Able to work at a computer for several hours at a time
  9. Able to stand for long periods of time.
  10. Performs specific tasks as assigned by the Director of Event Services based on departmental needs.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor’s degree from four-year College or University; or two to five years related experience and/or training; or equivalent combination of education and experience. A minimum of 4 years Event Management or Production experience.

Skills and Knowledge Required

  1. Knowledge of computer operations, including Microsoft Office programs.
    • Some knowledge of Visio is a plus.
  2. Interpersonal skills
  3. Mastery of details
  4. Written and verbal communications
  5. Customer services orientation skills
  6. Ability to maintain a team work approach
  7. Strong production or event background.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Assistant Manager I

JOB TITLE:                   Food and Beverage Assistant Manager I       
EXEMPT:                     Yes
DEPARTMENT:            Food and Beverage
REPORTS TO:              Assistant Director of Food & Beverage and/or Director of  Food & Beverage

GOAL

To provide efficient, courteous and timely service to concessions patrons by supporting the bars, café and general Food and Beverage staff.

OBJECTIVES

  1. To assist the Assistant Director of Food and Beverage in the every day operations of the TPAC F&B department.
  2. To help to bring innovative and profitable ideas to the forefront of the TPAC F&B department.
  3. To demonstrate leadership and consistency when managing PT staff.
  4. To be a reliable, enthusiastic and trustworthy staff member to help raise the level of patron services within the TPAC Food and Beverage department.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Work a flexible schedule as determined by TPAC/WMA schedule.
  2. Organize, and maintain proper inventory levels to fulfill event needs as dictated by event calendar.
  3. Become proficient in the operation and reporting of the Appetize POS system.
  4. Set up and supervise day-to-day operations related to events, reception and catering.
  5. Directs and supervises staff on a day-to-day basis to insure routine weekly cleaning and organization of all areas.
  6. Oversees daily deposits and reporting working with the manager-on-duty to reconcile daily sales and the F&B banks.
  7. Oversees collection of sales money and deposits from vending machines.
  8. Update, and communicate policies and procedures for bar and café staff.
  9. Maintain active schedule of training for new staff while providing timely updates of changes in product and/or procedure to existing staff.
  10. Implement changes and expectations of Food and Beverage Management on a timely and thorough basis.
  11. Works with other departments when needed for set up and staffing of in house receptions and events..
  12. Work with Food and Beverage Manager to create a positive work environment for all F&B staff.
  13. Maintains equipment and/or service contracts.
  14. Maintains inventory counts and entering of the counts into the inventory spreadsheet by 5th each month.
  15. Budget:  Have a thorough and complete understanding of the F&B budget.
  16. Prepare Purchase Orders for F&B Department for all department check needs.
  17. Have an awareness of the status of the F&B budget allowing timely recognition and reporting of variances to the Business Office for proper handling in the re-forecast process.
  18. Notify Assistant Director of F&B immediately of any impending variances (revenues or expenses) as soon as you are aware of them.
  19. Oversees daily deposits and reporting working with event staff to reconcile the F&B banks and safe.
  20. Assist in deposits for F&B sales.

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

  • High School Diploma or GED; and 3-5 years of related experience or training; equivalent of education and experience.
  • Money Handling Experience

Skills and Knowledge Required

  1.  Minimal Knowledge of Tennessee liquor laws and regulations.
  2.  ABC card with Bar skills.
  3. Strong customer service skills with the ability to supervise staff.
  4. Strong verbal skills with added emphasis on the ability to effectively communicate changes/updates to others.
  5. Working knowledge of Microsoft Excel and Word.
  6. Inventory Control Experience

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Assistant Director

JOB TITLE:              Assistant Director of Food & Beverage
EXEMPT:                  Yes     
DEPARTMENT:      Food & Beverage
REPORTS TO:         Director of Food & Beverage

GOAL

To co-manage, along with the Director of Food & Beverage, upkeep and improve the day-to-day operation of the TPAC Food & Beverage (F&B) Department.  To ensure that the TPAC F&B Department meets and/or exceeds budgeted goals by supervising the ordering, inventory and selling processes of all TPAC food, beverage, and merchandise products. A primary focus of this position is to initiate, coordinate, and implement paperwork and processes in a timely manner.    

OBJECTIVES

  1. To maximize TPAC revenue opportunities through food, beverage, and merchandise sales and meet or exceed budgeted goals.
  2. To look for new potential partners or vendors that increase or enhance F&B offerings.
  3. To ensure the TPAC F&B Department is functioning in the combined best interests of our TPAC patrons, and the economic level of efficiency expected by TPAC management.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Works with the Director of F&B to manage operational and financial goals of the F&B Department.  Estimate sales and associated costs to adjust operations as necessary to meet financial forecasts & consumer needs.
  2. Manages operational and financial controls to ensure protection of assets and revenue while making necessary adjustments as needed.
  3. Become proficient in the operation and reporting of the Appetize POS system.
  4. Prepares daily, monthly, and annual reports including, but not limited to, per caps, labor costs and buying patterns.
  5. Coordinates and maintains the daily schedule for full time staff.
  6. Manages F&B staff through improved hiring and training processes with a goal of improving the functionality and customer enjoyment of TPAC patrons.
  7. Maintains inventory and inventory control on products and supplies.  Counts all inventory items each month and enters into a spreadsheet by the 5th of each month.
  8. Maintains ordering process, delivery schedules and inventory reports.  Create proper Par levels for all items in inventory.
  9. Builds estimates and coordinate implementation of F&B needs as related to  event logistics.
  10. Works with other departments, when needed, for set up and staffing of in-house receptions and events.
  11. Budget:  Has a thorough and complete understanding of each budget of oversight – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
    • Maintains/Oversees budget in a fiscally responsible manner.
      • Manages this process with direct reports and monitor status.
      • Oversees daily any revenue pieces through appropriate reports
      • Oversees daily expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    • Has an awareness of the status of the departmental budget allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
    • Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as you are aware of them.
  12. Implements new product rollouts and refines sales procedures.
  13. Monitors service areas to ensure established quality standards are maintained.
  14. Renews and enforces all state and local permits, and maintains awareness of laws they impact TPAC compliance. 
  15. Oversees equipment and/or service contracts.
  16. Assists others within the company as directed by supervisor.

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High school diploma or general education degree (GED); and 2 to 3 years related experience and/or training; equivalent combination of education and experience.

Skills and Knowledge Required

  1. Prior knowledge of Tennessee liquor laws and regulations a plus.
  2. Must posses a valid ABC card, and bartending skills.
  3. Knowledge of Microsoft Word & Excel.
  4. Strong supervisory and interpersonal skills.
  5. Must have strong customer service skills.
  6. Strong verbal & communication skills.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Bartenders (Part-Time)

The Tennessee Performing Arts Center is hiring part-time, non-exempt bartenders who will represent TPAC in a timely, positive, friendly, and courteous manner to any and all patrons who visit a TPAC beverage serving station.

Primary duties and responsibilities:
• Staff TPAC events & receptions as directed by F & B management. Shifts consist of night and weekend hours primarily, with some weekday shifts.
• Bar set-up and breakdown of sales locations including, but not limited to, stable and mobile bars.
• Clean and properly stock of all pertinent areas.
• Sell and complete proper money exchange with customers.
• Complete all issued inventory control reports.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualifications:
Experience Required

• Previous bartending experience
• Previous cash-handling experience
• Valid ABC card
• Bartender/beverage training

Skills and Knowledge Required
• Strong customer service skills.
• Basic math and writing skills.
• Ability to handle a stressful environment
• Strong verbal skills

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Café Workers (Part-Time)

The Tennessee Performing Arts Center is hiring timely, positive, friendly, and courteous café workers for part-time, non-exempt positions.

Primary duties and responsibilities:

  • Staff TPAC events & receptions as directed by Food and Beverage management.  Shifts consist of night and weekend times primarily with some weekday shifts.
  • Effectively set-up and breakdown sales locations including, but not limited to, Café, water cart, mobile sales points & merchandise.
  • Clean and properly stock of all pertinent areas.
  • Complete proper money exchange with customers, consistent with policies of the F&B and Business departments.
  • Complete all issued inventory control reports.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.                           

Qualifications:

Experience Required:

  • Previous cash handling experience
  • Prior customer service experience

Skills and Knowledge Required:

  • Strong customer service skills
  • Basic math and writing skills
  • Strong verbal skills
  • Ability to handle a stressful environment

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Shift Supervisors (Part-Time)

The Tennessee Performing Arts Center seeks part-time shift supervisors to provide efficient, courteous and timely service to Bar and Cafe Patrons by supporting the hourly staff during show time hours.

OBJECTIVES

  1. To assist the F&B Management Team in the show time operations by being a position of leadership and oversight of PT staff.
  2. To help hourly staff with nightly special offerings, set up & tear down and bank reconciliation.
  3. To be a reliable, dependable and trustworthy staff member to raise the level of patron services within the TPAC F&B department.

 
PRIMARY DUTIES AND RESPONSIBILITIES

  1. Confirming distribution and stocking of work areas.
  2. Set up & supervision of event sales locations.
  3. Overseeing the distribution banks at the start of the shift.
  4. Helping to close and balance all sales locations & complete reporting and deposit records nightly.
  5. Assist in training of employees as well as helping employees adjust to changes in the department.
  6. Advertises for operation by walking lobby with “all drinks allowed in theater” sign or other such promotional needs.
  7. Assists with outside vendor or local sales at merchandise locations.
  8. Helps Management keep track of stock for ordering needs, reporting low quantities before running out.
  9. Coordinates cleaning with F&B inventory manager to a clean working area for all concessions employees.
  10. Works with other departments as needed for set up and staffing of in house receptions and events.
  11. Take a primary responsibility role, along with Food and Beverage Inventory Manager in ensuring all sales locations are stocked and ready for shows, including WMA.
  12. When not working show hours assist in catering, cleaning, and organization of F&B spaces.

 

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High School Diploma or GED; and 2-3 years of related experience or training; equivalent of education and experience.

Skills and Knowledge Required

1.  Knowledge of basic Tennessee liquor laws and regulations. ABC card with Bar skills.
2.  Strong customer service skills with the ability to supervise staff.
3.  Working knowledge of Microsoft Excel and Word

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Floor Manager (Part-Time)


The part-time position of Floor Manager serves as an interim House Manager on assigned events. Qualified applicants will have experience supervising staffs of 20 or more, have experience in customer service, and have general knowledge in the functions of front of house or backstage in the performing arts. Hours vary and depend on the number of scheduled events. The Senior House Manger seeks: 1) individuals with availability Monday thru Friday until 5:00pm; and 2) individuals with experience in crowd control and concert management.

General Responsibilities
• Directly supervises event usher crews in assigning positions, monitoring hours and reporting on job performance, as needed
• Communicates with the Event TD in opening the theater, timing the event and completing post-show event paperwork.
• Addresses audience concerns and assists in resolving issues
• Attends to audiences with injuries – both life threatening and non-life threatening
• Assists House Management in evacuating the theater and lobby spaces.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: House Assistant (Part-Time)

The House Department of The Tennessee Performing Arts Center is hiring for the part-time position of House Assistant. The position provides operational and event support on labor-intensive projects as well as basic tasks. Night and weekend work expected.

Primary duties and responsibilities

  1. Park buses for educational performances for TPAC and Rental Clients
  2. Prepare theaters and/ or lobby spaces for each event/ performance/ reception as outlined in production notes or in consultation with the Event Preparations House Manager
  3. Conduct bi-monthly department inventory and suggest equipment repair or replacement to the Senior House Manager
    • Inform the Senior House Manager of low inventories or damaged items
    • Assist in restocking inventory
  4. Assist in yearly inventory of TPAC radios
  5. Organize lost and found inventory and assist in the distribution, as needed
  6. Keep storage spaces in good condition (neat/ clean/ stocked)

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Usher (Part-Time)


POST-HOLIDAY PART-TIME HELP NEEDED! TPAC’s House Department is interviewing people who have experience in customer service, who enjoy the camaraderie found within the arts and excited to work within a professional company. Day, night and weekend availability is needed. For employment in January:

  • 35 open positions
  • Applications accepted by December 9th
  • Interviews are Wednesday, January 4th
  • Mandatory trainings begin January 9th, and the week of January 21st to 29th.

Responsibilities:

  1. Collectively prepare attending audiences in a welcoming manner by giving directions, assisting with seating, providing programs (if applicable), observing and attending to audience needs
  2. Count audiences in attendance when needed
  3. Report various audience issues to the proper House/ Floor Manager
  4. Assist House or Floor Management with audience injuries (life threatening or non-life threatening)
  5. Assist House and Floor Management in evacuating audiences from theaters or lobby spaces

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Information Technology: IT Support Technician

JOB TITLE:  IT Support Technician
EXEMPT: Yes
DEPARTMENT: Information Technology (IT)
REPORTS TO: Director of Information Systems

GOAL 

To assist the Vice President of IT and Director of Information Systems with projects, management, maintenance and provision of a stable, secure and highly available computer network, communications system and building display computer systems. 

OBJECTIVES 

  1. Respond to needs of users and provide assistance with resolving problems that arise.
  2. Follow a regular maintenance plan to ensure network stability, security and availability.
  3. Assist the Vice President of IT and Director of Information Systems in their duties. 

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Answers staff questions in person, via phone and via email on all company supported applications and hardware.
  2. Troubleshoots telephone, computer, application and printer problems.
  3. Determines source of computer problems (hardware, software, user access, etc) and advises staff on appropriate action.
  4. Serves as a liaison between staff and the IT department to help resolve issues.
  5. Keeps Active Directory up to date by removing objects that are no longer in use and disabling user accounts that have not been used in 30 days.
  6. Monitors company’s anitvirus product for threats and maintains accurate database of machines that have the AV client installed.
  7. Using and updating the Center’s IT help desk system, provides documents and resolutions for future reference.
  8. Keeps accurate and current work orders with notations about current status and detailed resolutions when closed.
  9. Oversees performance and maintenance of the Center’s printers and copiers.
  10. Manages security camera and access control system and facilitates vendor support.
  11. Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
  12. Works with Helpdesk Solutions Specialists as an escalation of work orders and to advise on troubleshooting.
  13. Assists Director of Information with projects and implementations in conjunction with daily duties.
  14. Assists Director of Information Systems in maintenance of backup system and regular testing.
  15. Works with Director of Information Systems and IDeACOM Networks support staff to maintain and resolve issues with TPAC’s telephony systems.
  16. Maintains accurate documentation of network and computing topology.
  17. Regularly reviews server logs and monitoring systems for system errors and security issues.
  18. Maintains and up-to-date inventory of computer hardware and software.
  19. Participates in rotating IT on-call procedure.

The above listed duties are not all-inclusive.  This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

An Associates Degree from an accredited educational institution in computer information systems or a directly related field and one (1) year experience which demonstrates the ability to troubleshoot computer problems (hardware and/or software) -OR- a Bachelors Degree from an accredited educational institution in computer information systems or a directly related field.

Skills and Knowledge Required

  1. Experience supporting small- to medium-sized organization on basic technology needs.
  2. Experience supporting Microsoft Windows 7,10 and Office 2013, 2016 for Office 365 Cloud infrastructure.
  3. Experience supporting Dell servers, switches, desktops and notebooks helpful.
  4. Familiarity with concepts of networking and routing.
  5. Familiarity with help desk ticket tracking helpful.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Information Technology: Web Services Intern

The Web Services Intern will assist with improvements for TPAC and War Memorial Auditorium websites. Standard hours of operation are 8:30 a.m. to 5:30 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation:
TPAC internships are unpaid, however, parking expenses will be reimbursed. (Receipts for parking are necessary for reimbursement.) Free parking is also available at Nissan Stadium with a pass from the Nashville Downtown Partnership.

Responsibilities:
The Web Services Intern will assist the Web Services Manager in day-to-day job duties. Tasks will include:

  • Improvements to TPAC.org and WMARocks.com
  • Improve and perfect the design our HTML E-Mail marketing campaigns
  • Assistance ensuring complete and accurate information is displayed on TPAC’s websites
  • Assistance with upcoming projects such as migrating our site to a content management system.

Qualifications:
Must be a junior or senior-level college student majoring in Web Design, Web Development, or Computer Science.  Candidate must be skilled in the use of Adobe Creative Cloud software (Dreamweaver, Photoshop, InDesign, and Illustrator). Candidate must have working knowledge of HTML, CSS, Javascript, and server-side scripting such as PHP or ASP.Net.  Web Services Interns are equipped in the Information Technology office with a Macbook Pro running Adobe CC.

Contact Information and Procedure:

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Building Operations: Senior Operations Director

JOB TITLE:                  Senior Operations Director
EXEMPT:                     Yes
DEPARTMENT:            Operations
REPORTS TO:             Chief Operating Officer

OVERSIGHT AND CHARGE

This position manages the key operational areas of the Tennessee Performing Arts Center and War Memorial Auditorium. The Senior Operations Director has direct oversight of Safety & Security for the institution as a whole, as well as the Maintenance Department (which includes Custodial functions). Additionally, this position is responsible for building enhancement projects, and is the facility management liaison with the company who manages the contracts for the state of Tennessee. Other charges include directing sustainability efforts across the company, including related energy infrastructure upgrades and annual deferred maintenance needs. The person in this position is expected to represent TPAC favorably in the community at large. Anything from this office should always be timely, accurate, and complete. 

This individual must be detail-oriented, self-motivated and a strategic thinker with a broad knowledge of general business practices and relevant technology needed in providing oversights of administrative, business, financial and personnel functions for Facilities Operations, and Building Services.

GOAL:

To provide cohesive leadership across the various areas of direct oversight so that the operational functions of TPAC and WMA function effectively in a safe and cost-effective manner, optimizing TPAC’s revenue base.

OBJECTIVES 

  1. Works closely with the State of Tennessee to maintain an effective and symbiotic relationship and continued support for needs and services that they can provide for TPAC. Currently, the State of Tennessee contracts Jones Lang LaSalle (JLL) for facility maintenance in some areas, so there needs to be a constant and clear communication with the JLL team at all times.
  2. Oversees approximately two (2) department heads with budgeting and mid-year reforecasting.
  3. Responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  4. Develops employees into a team that works effectively and professionally.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Provides leadership in strategic and organizational planning, assists in policy development and administration, provides counsel and guidance on management and administrative issues and process to department heads and other staff.
  2. Maintains close and supportive relationships with other key Department Heads, and attends regularly scheduled team meetings.
  3. Establishes a culture of teamwork with personnel. Is responsible for maintaining staffing levels appropriate for activities, setting unit priorities, staff training, evaluating staff performance and department representation at grievance hearings, fact findings, pre-disciplinary hearings, and other labor-related issues.
  4. Serves as direct supervisor in the Safety & Security and Maintenance (includes Housekeeping) departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Directly supervises:
    1. Director of Safety & Security
    2. Maintenance (and Housekeeping), which is currently executed through a vendor relationship with SMS Holdings.
  5.    Supervises the annual budget preparations for each department supervised, meeting or exceeding budgeted goals.
  6. Responsible for the development and oversight of the operating and capital budgets for all units within the department. Directs the monitoring, review and administration of detailed operating and capital budgets for all units within the department. Is responsible for internal allocation, capital funding expenditure approval and financial success of the department and individual projects.
  7. Oversees company-wide resource management practices to include but not limited to the efficient use of venues, inventory, personnel, and data.
  8. Oversees the selection process for contract personnel, services and activities in assigned areas of responsibility as required to assure that satisfactory and acceptable performance standards, specifications, material and labor costs, work schedules, etc. are maintained. Authorizes payment for contracted services in accordance with company policies and procedures.
  9. Establishes and maintains customer service standards for dealing with the public and client organizations.  Identifies and implements customer service enhancements.  Provides a responsive method for managing concern about TPAC service, operations and personnel.  Monitors ADA compliance.
  10. Establishes and supports risk management methods to minimize TPAC exposure concerning the health and safety of employees, clients, guests, attendees to TPAC events, and vendors.  Establishes emergency and evacuation plans and procedures, and implements on-going training programs.
  11. Identifies and resolves, with outside counsel as required, contractual, statutory and/or legal issues affecting operations.
  12. Identifies and resolves, with outside counsel as required, needed safety and security measures.
  13. Assists in the development of plans for renovation, refurbishment, additions and modifications to the TPAC facilities
  14. Provides input to long range planning for items affecting the operation of the center
  15. In coordination with the COO, Technical Department, and Maintenance Department maintains and monitors five year major building maintenance plan with the State of Tennessee.
  16. Oversees the management and all aspects of facility housekeeping, repair, maintenance and general appearance of TPAC facilities using high standards of quality and response to needs as identified by others
  17. Supervises routine and specialized maintenance and capital improvement projects planning, assigning, and directing work.
  18. Develops and administers budget for maintenance department to include project estimating, purchasing, payroll, inventory of tools and supplies.
  19. Has a thorough and complete understanding of each budget of oversight – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
    • Maintains/Oversees budget in a fiscally responsible manner.
      • Manages this process with direct reports and monitor status.
      • Daily monitors any revenue pieces through appropriate reports
      • Daily monitors expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    • Has an awareness of the status of the budget at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
    • Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as they become apparent. Interviews, hires, and trains employees, in Maintenance.
  20. Appraises performance; rewarding and disciplining employees.
  21. Develops contract bid specifications for services and supervises contract compliance by vendors, conducting an annual review process of their work.
  22. Performs other duties as required.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor's degree (B. A.) from four‑year college or university; and five to ten years related experience and minimum five year management experience in similar facility; additional years of professional experience may be substituted for the educational requirement

Skills And Knowledge Required

  1. Excellent leadership skills and ability to work in a team setting.
  2. Knowledge of physical and logistical requirements of facility
  3. Word processing, Excel spreadsheet, and computer operations skills
  4. Strong fiscal management skills
  5. Written and verbal communication skills
  6. Organizational, supervisory, and human relations’ skills; and
  7. Customer services skills
  8. Knowledge of electrical systems, drywall, carpentry, metalwork, painting, seating and flooring,
  9. Proficient in word processing and spreadsheet application, written and verbal communication, supervisory, and customer services skills;  ability to inspire and maintain a team work approach.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Marketing: Graphic Design Internship

The Graphic Design Intern assists in the creation of print and electronic advertising for shows at TPAC and War Memorial Auditorium, educational and cultural programming, and fund raising initiatives. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours.

Compensation: TPAC internships are unpaid, however, parking expenses will be reimbursed. (Receipts for parking are necessary for reimbursement.) Free parking is also available at Nissan Stadium with a pass from the Nashville Downtown Partnership.

Responsibilities: The Graphic Design Intern will assist the Creative Services Director in day-to-day job duties. This includes, but is not limited to: assistance with the design and layout of TPAC and War Memorial Auditorium publications; special programming and event materials; production of print advertising for shows such as ads, flyers, postcards, posters, and other signage; and creation of electronic projects such as e-blast images and web graphics.

Qualifications: Must be a junior or senior-level college student interning to receive college credit for a degree concentrated in Graphic Design. Candidate must be skilled in the use of Adobe Creative Cloud software (Photoshop, InDesign, and Illustrator). Graphic Design Interns are equipped in the Creative Services office with a Mac Pro running Adobe CC on a 27" widescreen HD display.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC Creative Services
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: Digital Video Internship

The Digital Video Intern assists in the creation and distribution of original content and other assets for TPAC, the HCA/TriStar Broadway at TPAC Season, and special TPAC Presents programs. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual's availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, they are enriching experiences and great opportunities for networking. Parking expenses up to $10/day will be reimbursed. (Please note that receipts for parking are necessary for reimbursement.)

Responsibilities: The Digital Video Intern will assist the Digital Content Manager in day-to-day job duties. This includes, but is not limited to: assistance with the creation of original content, localization of various event medias, and management of TPAC video content archive.

Qualifications: Candidate must be proficient in the use of popular NLE software. Currently, Digital Video Interns are equipped with a Quad-Core Mac Pro running OSX 10.8 and Adobe CS5.5.

To apply: Please submit a resume and references to jobs@tpac.org .

Please, NO phone calls.

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Marketing: General Marketing Internship


The Marketing Intern supports the efficiency of the marketing department at TPAC, working with various members of the Marketing Department to keep day-to-day operations on track. Overall goals are to brand TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.

Responsibilities: Provides phone coverage at the front desk for TPAC's Office Manager on Friday from 11:30-noon and 2 p.m.-3 p.m. Also serves as full-time coverage when the Office Manager is out of the office. Supports the Marketing Assistant in almost all areas of maintenance: upkeep of season and show brochures, setting up the marketing table and panel for performances, newspaper tearsheets for settlement, contacting and filing for all donation requests, delivery and distribution of Center Stage magazine, delivery of show posters throughout the season, filing of institutional comp ticket records. Fulfills donation requests as approved by management. Helps marketing staff issue tickets that are approved for promotional, trade, sponsorship and institutional purposes. Updates comp ticket reports for each show under the supervision of the Broadway Marketing Manager. Assists the Broadway Marketing Manager in promotional events. Assists the Marketing Assistant in maintaining the general marketing email inbox and TPAC website maintenance. Assists in ongoing research projects for the TPAC Marketing department by compiling the data from various survey projects and register-to-win boxes, etc.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: No prior experience is necessary, but preferably the applicant has an interest in advertising, marketing, communications, or business management.

Skills and Knowledge Required

1. Proficient in Microsoft Office software including Word, Excel and PowerPoint. HTML skills (for the creation of e-marketing campaigns) also desired.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once. Organization is key!

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: Public Relations Internship


The Public Relations Intern supports the efficiency of the Marketing and Communications department at TPAC, working with various communications staff members to keep day-to-day operations of the Broadway season and performances on track. Overall goals are to publicize TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.


Responsibilities: Supports the Manager of Public Relations and Community Outreach with implementing public relations strategies for the Broadway series and specials as well as the Viva Broadway/Bravo TPAC initiative. This includes but is not limited to: contributing to creating the PR plan for each Broadway show and special, crafting social media content, assisting during the preparation of opening night, helping set up during press events and Bravo TPAC events, continue ongoing social media research projects, delivering show posters to various locations, and logging press hits.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: The applicant should have an interest in public relations, communications, and media relations; with at least one year of secondary education focused on these fields of study.


Skills and Knowledge Required
1. Proficient in Microsoft Office software including Word, Excel, and familiarity with social platforms.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once.
4. Ability to speak Spanish is not required but desired.

While this is an unpaid position, TPAC does provide parking for interns.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: War Memorial Auditorium Marketing Internship


Responsibilities: War Memorial Auditorium Concerts

  • Assist with the marketing of War Memorial Presented Shows & Events
    o   Poster distribution
    o   Social Media posts
    o   Facebook ad management
    o   Grassroots marketing duties
    o   Helps issue tickets that are approved for promotional, trade, sponsorship and institutional purposes.
  • War Memorial Street Team
    o   Gather students from colleges and universities around the Nashville area
    o   Manage distribution of materials
    o   Arrange promotions and discounts
    o   Assist in printing and controlling Street Team materials
    o   Provide contact to representatives at schools for street team members
  • Concert Research
    o   Research bands/acts to consider for War Memorial Auditorium using Pollstar, relevant publications and other current market readings
    o   Communicate with War Memorial Auditorium Talent Buyer on shows and give thoughtful input on offers being submitted
    o   Research of upcoming acts and tours
    o   Continuous research and input from music industry media outlets
  • Day of Show Assistance
    o   Be available to assist with DOS duties, depending on the show
    o   Assist with Attic Sessions
    o   Run errands for event manager

Required Skills

  • Proficient in Microsoft Office software including Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Must be able to manage several projects at once
  • Knowledge of current music industry
  • Social media savvy including Facebook, Twitter, Instagram    
  • Flexible availability and able to work some show nights
While this is an unpaid position, TPAC does provide parking for interns.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Official Website of the Tennessee Performing Arts Center (TPAC)
TPAC is a private, non-profit organization dedicated to providing and supporting the presentation of the performing arts.

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FOR TICKETS: Calendar | 615-782-4040 | TPAC Box Office Downtown | Group Sales
Contact Us | 505 Deaderick Street, Nashville, TN 37243 | MAILING ADDRESS: P.O. Box 190660, Nashville, TN 37219 | PHONE: 615-782-4000 | FAX: 615-782-4001
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