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Home > About TPAC > Employment

TPAC EMPLOYMENT AND INTERNSHIP OPPORTUNITIES

Box Office
Patron Services Agent (Part-Time)

Building Operations
Building Operations Manager

Communication and Community Relations
Digital Content Manager

Event Services
Event Services Manager

Food and Beverage
Bartenders (Part-Time)
Café Workers (Part-Time)
Shift Supervisors (Part-Time)

House Department
Assistant House Manager - Services Coordinator
Floor Manager (Part-Time)
House Assistant (Part-Time)
Usher (Part-Time)

Information Technology
IT Support Technician
Web Services Intern

Marketing
Group Sales Assistant (Part-Time)
Marketing Manager
Digital Video Internship
Graphic Design Internship
Marketing Internship
Public Relations Internship
War Memorial Auditorium Marketing Internship

Programming
Director of Programming

Safety & Security
Director of Safety & Security

© 2017 Tennessee Performing Arts Center Management Corporation



Box Office: Patron Services Agent (Part-Time)

JOB TITLE:        Patron Services Agent (part-time)
EXEMPT:           No
DEPARTMENT:   Box Office
REPORTS TO:     Manager of Ticket Services/Box Office Manager

GOAL

To set the standard in customer service and satisfaction.

OBJECTIVES

Ensure excellence through product knowledge, order accuracy and exceptional customer service for all Tennessee Performing Arts Center (TPAC) patrons, clients, and staff.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Provides call center support for all incoming and outgoing calls.
    1. Follows up on voicemails left by patrons for all call center lines.
    2. Responds to customer service issues as directed by Manger of Patron Services.
    3. Assists with special communications with TPAC patrons including the Hearing-Impaired line.
  2. Provides event information for all shows at TPAC.
  3. Processes ticket orders and exchanges for all ticketed events held at TPAC’s venues.
  4. Monitors and responds to patron emails sent to the Box Office inbox.
  5. At direction of Box Office Management, implements outbound customer service and sales calls to subscribers and single ticket buyers.
    1. Tele-reminding for Broadway and Nashville Repertory Theatre subscription campaigns
    2. Show cancellations or other important show related information.
  6. Assist in mailing of season ticket packages.
  7. Assists in providing support at information tables during season roll out.
  8. Works night-of-show events, distributing will call tickets and handling walk-up ticket sales.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties

QUALIFICATION REQUIREMENTS:

Experience Required

High School diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Previous customer service experience and fluency in Spanish highly desired.

Skills and Knowledge Required

  • Knowledge of Windows 7 or above
  • Knowledge of Excel 2013 or above
  • Proficient in verbal/written communication
  • Knowledge of the Ticketing industry preferred, specifically Tessitura software
  • Experience in a management or supervisory role
  • Strong organizational skills
  • Detail-oriented and a team player
  • Ability to handle confidential material such as credit card information

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Community and Public Relations: Digital Content Manager

JOB TITLE:  Digital Content Manager
EXEMPT: Yes                                                                               
DEPARTMENT: Communication and Community Relations
REPORTS TO: Senior Director of Communication and Public Relations            

GOAL      

Builds and maintains sophisticated digital media footprint, both on location and online, by developing, photographing, filming, and editing multi-media content to promote institutional messaging and support ticket sales for the Tennessee Performing Arts Center and War Memorial Auditorium as part of a fresh, relevant, and engaging content strategy.

OBJECTIVES 

  1. To promote Tennessee Performing Arts Center and War Memorial Auditorium programming and institutional branding via the creation of fresh, relevant, and engaging digital content.
  2. To coordinate with internal and external parties to ensure timely, informative, and creative messaging through TPAC and WMA social media platforms, websites, digital marquee, on campus screen system, and e-newsletters.
  3. To serve as a producer of original and/or exclusive programming.
  4. To work within department to develop and implement – taking concepts from script to screen – a unique, branded media strategy to support ticket sales for all TPAC and WMA programming, with specific focus on themes from the annual Broadway series.
  5. To work within department to develop and implement – taking concepts from script to screen – a unique, branded media strategy to support institutional messaging and fundraising initiatives.
  6. To serve as creative and passionate force dedicated to generating sales and informed of emerging opportunities in video production, editing, and distribution technologies.
  7. To work with industry and community partners (i.e. entertainment media channels, partner websites, local television, in-room downtown hotel television, and the arts community in general) to broaden reach with these initiatives.

PRIMARY DUTIES

  1. Works closely with Marketing, Communication, Creative Services, Information Technology (IT), Education, Development, Programming & Sales, Event Services, and external entities to increase exposure for TPAC and WMA programming, education initiatives, sponsors, and the institution as a whole
  2. Enhances user experience on TPAC and WMA websites and social platforms through the creation of engaging video and audio content
  3. Produces, films, edits, and distributes high-quality video and audio content to support ticket sales and institutional goals; on-camera and voiceover talents a plus
  4. Produces, films, edits, and helps distribute The Attic Sessions episodes
  5. Localizes spots for TPAC and WMA programming and distributes to local media channels
  6. Creates and presents digital content related to sponsorship fulfillment
  7. Creates and manages all graphic and video content for on-campus video displays and digital marquee, and maintains these software systems with internal and external support
  8. Oversees presentation of on-campus content for resident companies
  9. Performs daily oversight of all on-site content to monitor the marquee’s functionality and ensure content is consistent with TPAC and WMA brands
  10. Assists in development of communication strategies and marketing plans for TPAC and WMA programming
  11. Works closely within department to assist in the strategy and monitoring of content for TPAC and WMA’s online and social platforms
  12. Continually seeks opportunities to extending engagement by monitoring trends in customer behavior and media usage, tracking audience reaction, and strategizing for growth
  13. Maintains ongoing dialogue withing department and with Tech/IT departments to ensure equipment is secure, up to date, and functioning properly
  14. Oversees day-to-day activities, goals, and achievements of interns and/or assistants brought on to accomplish collective goals; ability to manage active intern program is vital to this role
  15. Fulfills photography needs as assigned, including TPAC ID Photos and special occasions.
  16. Abides by the TPAC Social Media Policies
  17. Participates in creation of accurate annual budget
  18. Has a thorough understanding of any allocation of the TPAC budget designated for funding programs associated with this position’s responsibilities
  19. Maintains awareness of the status of budget items at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process
  20. Notifies supervisor immediately of any impending non-trivial variance (revenues or expenses) as soon as they become apparent.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor's degree from a four‑year college or university; and at least three years related experience and/or training; or equivalent combination of education and experience. This person should have significant experience with camera/video editing and after effects. The candidate must be a self-starter, great collaborator, articulate communicator, and a team player.            

Skills and Knowledge Required

  1. Proficient with Mac and Microsoft Office
  2. Proficient with Adobe Premier and/or Final Cut HD Pro (Version 7)
  3. Proficient with Adobe After Effects, Adobe Photoshop with motion graphics and graphic design skills
  4. Excellent verbal and written communicator
  5. Demonstrates ability to successfully manage multiple projects simultaneously and meet deadlines
  6. Supervisory skills as they relate projects and possible internships

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Event Services: Event Services Manager

JOB TITLE:            Event Services Manager
EXEMPT:               Yes                      
DEPARTMENT:      Event Services
REPORTS TO:       Director of Event Services

GOAL AND POSITION OVERVIEW

The Event Services Department strives to represent TPAC as the "Gold Standard" within the performing arts and public assembly/facility management industry through uncompromised work ethic and outstanding performance.

The Event Services Manager functions as an Event Manager under the supervision of and in coordination with the Director of Event Services.  The Event Services Manager is required to help develop, schedule, coordinate & effectively communicate the needs of all events; including internal TPAC and WMAP programming, TPAC Resident Companies, State and rental clients. 

OBJECTIVES

  1. To serve as a liaison between venue, clients and outside vendors; maintaining TPAC’s reputation of having the most knowledgeable and customer-friendly event staff.
  2. Effectively interface with all internal departments to disseminate information integral to the successful implementation of events.  In conjunction with the Programming and Sales team, works collectively to fine-tune, define, and upgrade the types of services offered by TPAC.
  3. Maintain accurate and up-to-date records for all events, including Artifax entry, event-specific advance information, data entry, settlement and billing for Finance Department, as well as information required for industry reporting.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Serves as Event Manager for all types of events including TPAC and WMA Presents, Resident Groups, Broadway, State, Rental and various other events.
  2. Thinks independently and critically.  Makes competent and timely decisions in the best interest of all concerned while addressing TPAC, State and local laws, policies, and procedures. 
  3. Must possess a “can do” service attitude, consistently providing excellent customer service to every client, while maintaining the highest level of professionalism. Must also possess strong leadership and communication skills, must be detail-oriented, and able to multi-task.
  4. Maintains complete and up-to-date event files, records & databases.  Work closely with Programming and Sales to monitor contract compliance, music licensing, applicable taxes, and/or permits.  Reports any variance or potential non-compliance to Director of Event Services in a timely manner. 
  5. Assists in the processing of event records and rental activity reports for performance licensing agencies (ASCAP, SECAC, and BMI), state revenue authorities, and various internal departments.
  6. Has a working knowledge of deal structures and supports their fulfillment at the time of settlement and or final billing.  Issues invoices, as needed. Administers and/or supervises settlements as required, including handling large sums of money. 
  7. Able to regularly work nights and weekends.
  8. Able to work at a computer for several hours at a time
  9. Able to stand for long periods of time.
  10. Performs specific tasks as assigned by the Director of Event Services based on departmental needs.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor’s degree from four-year College or University; or two to five years related experience and/or training; or equivalent combination of education and experience. A minimum of 4 years Event Management or Production experience.

Skills and Knowledge Required

  1. Knowledge of computer operations, including Microsoft Office programs.
    • Some knowledge of Visio is a plus.
  2. Interpersonal skills
  3. Mastery of details
  4. Written and verbal communications
  5. Customer services orientation skills
  6. Ability to maintain a team work approach
  7. Strong production or event background.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Bartenders (Part-Time)

The Tennessee Performing Arts Center is hiring part-time, non-exempt bartenders who will represent TPAC in a timely, positive, friendly, and courteous manner to any and all patrons who visit a TPAC beverage serving station.

Primary duties and responsibilities:
• Staff TPAC events & receptions as directed by F & B management. Shifts consist of night and weekend hours primarily, with some weekday shifts.
• Bar set-up and breakdown of sales locations including, but not limited to, stable and mobile bars.
• Clean and properly stock of all pertinent areas.
• Sell and complete proper money exchange with customers.
• Complete all issued inventory control reports.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualifications:
Experience Required

• Previous bartending experience
• Previous cash-handling experience
• Valid ABC card
• Bartender/beverage training

Skills and Knowledge Required
• Strong customer service skills.
• Basic math and writing skills.
• Ability to handle a stressful environment
• Strong verbal skills

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Café Workers (Part-Time)

The Tennessee Performing Arts Center is hiring timely, positive, friendly, and courteous café workers for part-time, non-exempt positions.

Primary duties and responsibilities:

  • Staff TPAC events & receptions as directed by Food and Beverage management.  Shifts consist of night and weekend times primarily with some weekday shifts.
  • Effectively set-up and breakdown sales locations including, but not limited to, Café, water cart, mobile sales points & merchandise.
  • Clean and properly stock of all pertinent areas.
  • Complete proper money exchange with customers, consistent with policies of the F&B and Business departments.
  • Complete all issued inventory control reports.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.                           

Qualifications:

Experience Required:

  • Previous cash handling experience
  • Prior customer service experience

Skills and Knowledge Required:

  • Strong customer service skills
  • Basic math and writing skills
  • Strong verbal skills
  • Ability to handle a stressful environment

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Food and Beverage: Shift Supervisors (Part-Time)

The Tennessee Performing Arts Center seeks part-time shift supervisors to provide efficient, courteous and timely service to Bar and Cafe Patrons by supporting the hourly staff during show time hours.

OBJECTIVES

  1. To assist the F&B Management Team in the show time operations by being a position of leadership and oversight of PT staff.
  2. To help hourly staff with nightly special offerings, set up & tear down and bank reconciliation.
  3. To be a reliable, dependable and trustworthy staff member to raise the level of patron services within the TPAC F&B department.

 
PRIMARY DUTIES AND RESPONSIBILITIES

  1. Confirming distribution and stocking of work areas.
  2. Set up & supervision of event sales locations.
  3. Overseeing the distribution banks at the start of the shift.
  4. Helping to close and balance all sales locations & complete reporting and deposit records nightly.
  5. Assist in training of employees as well as helping employees adjust to changes in the department.
  6. Advertises for operation by walking lobby with “all drinks allowed in theater” sign or other such promotional needs.
  7. Assists with outside vendor or local sales at merchandise locations.
  8. Helps Management keep track of stock for ordering needs, reporting low quantities before running out.
  9. Coordinates cleaning with F&B inventory manager to a clean working area for all concessions employees.
  10. Works with other departments as needed for set up and staffing of in house receptions and events.
  11. Take a primary responsibility role, along with Food and Beverage Inventory Manager in ensuring all sales locations are stocked and ready for shows, including WMA.
  12. When not working show hours assist in catering, cleaning, and organization of F&B spaces.

 

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High School Diploma or GED; and 2-3 years of related experience or training; equivalent of education and experience.

Skills and Knowledge Required

1.  Knowledge of basic Tennessee liquor laws and regulations. ABC card with Bar skills.
2.  Strong customer service skills with the ability to supervise staff.
3.  Working knowledge of Microsoft Excel and Word

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Assistant House Manager - Services Coordinator

JOB TITLE:                  Assistant House Manager – Services Coordinator
EXEMPT:                     No
DEPARTMENT:            House
REPORTS TO:             Senior House Manager

GOAL

Assists in creating a positive front-of-house environment where clients and audiences are made to feel welcome, safe and cared for by house staff and volunteers

OBJECTIVES

  1. Serves as House Manager on Duty (HMoD) for events speaking on behalf of the audience/ patron, upholding client requests, and making judgment calls based on audience needs or production specifics. 
  2. Work with the Senior House Manager to create a unified front of house staff
  3. Responsible for hiring and training staff for the House Department throughout the year.

PRIMARY DUTIES AND RESPONSIBILITIES

Assistant House Manager

  1. Serves as House Manager on Duty (HMoD) for events working with both the audience and client to maintain excellence in customer service and safety. 
    • Works as a communication liaison between the audience and other TPAC departments on behalf of the audience.
    • Resolves patron/ audience issues or complaints during events
    • Ensures the continuity of safety, capacity and emergency evacuations in all venues
  2. Manage and direct house staff during events by delegating work assignments and evaluating performance
    • Implement customer service plan by guiding house staff and volunteers in the assurance of quality effort and effective resolution to customer issues and complaints.
    • Implement house policies and staff training that include life safety plans for all theaters
  3. Report facility and operational issues related to housekeeping, maintenance, parking, security and safety to the Senior House Manager and persons in Operations, Programming and Facility Management
  4. Assists in the daily upkeep of H level office
    • Copy house forms necessary for events (event pay sheets, time sheets, FOH sheets, etc.),
  5. Create production folders, pulls time sheets, prepares event staff communication, audits time sheets (as needed)
  6. Complete night of show settlements, as directed
  7. Assist with yearly training for house staff, as needed

Staffing Services

  1. Reviews resumes/ applications as they arrive.  Pre-screen candidates based on job requirements for formal interviews
  2. Identifies alternate ways to obtain qualified employees.  Advises the Senior House Manager on the best platform(s)
  3. Assists in updating internal or external websites listing available positions
  4. Conducts Usher Orientation Sessions as often as necessary
    1. Gather all necessary forms for new hires to fill.
    2. Prepare new employees for event training by discussing job expectations and departmental policies/ procedures
    3. Walk theaters and explain positions, evacuation routes, etc. 
  5. Trains Floor Managers on events as needed.

Accessible Services

  1. Stay in communication with additional AHM – Services Coordinator for completion of Accessible Services
  2. Handle special requests for services outside of what TPAC automatically schedules (touch tours, accessible performance requests for rentals, etc.)
  3. Coordinate and schedule ASL signers, captioner, and audio-describers for performances identified as accessible performances
  4. Coordinate exhibits in Polk Theater Lobby with the AHM – Event Preparation
  5. Stay informed and current by attending webinars, calling the Department of of Justice ADA hotline and researching ADA regulations. 
  6. Field questions and concerns about accessibility at TPAC and War Memorial Auditorium by phone or by email (access@tpac.org). 
  7. Assist the Senior House Manager with TPAC’s accessibility brochure and the oversight of TPAC’s web site information on accessibility, as directed.
  8. Assist the Senior House Manager with the yearly assessment of TPAC’s accessibility services plan and the implementation to improve upon current services

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High school diploma with two years of college level courses; and one to two years related experience and/or training; or equivalent combination of education and experience

Skills and Knowledge Required

  1. Supervisory Skills
  2. Interpersonal Skills
  3. Written/verbal communication skills
  4. Strong customer service skills
  5. Proficient in Microsoft Office programs

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Floor Manager (Part-Time)


The part-time position of Floor Manager serves as an interim House Manager on assigned events. Qualified applicants will have experience supervising staffs of 20 or more, have experience in customer service, and have general knowledge in the functions of front of house or backstage in the performing arts. Hours vary and depend on the number of scheduled events. The Senior House Manger seeks: 1) individuals with availability Monday thru Friday until 5:00pm; and 2) individuals with experience in crowd control and concert management.

General Responsibilities
• Directly supervises event usher crews in assigning positions, monitoring hours and reporting on job performance, as needed
• Communicates with the Event TD in opening the theater, timing the event and completing post-show event paperwork.
• Addresses audience concerns and assists in resolving issues
• Attends to audiences with injuries – both life threatening and non-life threatening
• Assists House Management in evacuating the theater and lobby spaces.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: House Assistant (Part-Time)

The House Department of The Tennessee Performing Arts Center is hiring for the part-time position of House Assistant. The position provides operational and event support on labor-intensive projects as well as basic tasks. Night and weekend work expected.

Primary duties and responsibilities

  1. Park buses for educational performances for TPAC and Rental Clients
  2. Prepare theaters and/ or lobby spaces for each event/ performance/ reception as outlined in production notes or in consultation with the Event Preparations House Manager
  3. Conduct bi-monthly department inventory and suggest equipment repair or replacement to the Senior House Manager
    • Inform the Senior House Manager of low inventories or damaged items
    • Assist in restocking inventory
  4. Assist in yearly inventory of TPAC radios
  5. Organize lost and found inventory and assist in the distribution, as needed
  6. Keep storage spaces in good condition (neat/ clean/ stocked)

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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House Department: Usher (Part-Time)


POST-HOLIDAY PART-TIME HELP NEEDED! TPAC’s House Department is interviewing people who have experience in customer service, who enjoy the camaraderie found within the arts and excited to work within a professional company. Day, night and weekend availability is needed. For employment in January:

  • 35 open positions
  • Applications accepted by December 9th
  • Interviews are Wednesday, January 4th
  • Mandatory trainings begin January 9th, and the week of January 21st to 29th.

Responsibilities:

  1. Collectively prepare attending audiences in a welcoming manner by giving directions, assisting with seating, providing programs (if applicable), observing and attending to audience needs
  2. Count audiences in attendance when needed
  3. Report various audience issues to the proper House/ Floor Manager
  4. Assist House or Floor Management with audience injuries (life threatening or non-life threatening)
  5. Assist House and Floor Management in evacuating audiences from theaters or lobby spaces

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Information Technology: IT Support Technician

JOB TITLE:  IT Support Technician
EXEMPT: Yes
DEPARTMENT: Information Technology (IT)
REPORTS TO: Director of Information Systems

GOAL 

To assist the Vice President of IT and Director of Information Systems with projects, management, maintenance and provision of a stable, secure and highly available computer network, communications system and building display computer systems. 

OBJECTIVES 

  1. Respond to needs of users and provide assistance with resolving problems that arise.
  2. Follow a regular maintenance plan to ensure network stability, security and availability.
  3. Assist the Vice President of IT and Director of Information Systems in their duties. 

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Answers staff questions in person, via phone and via email on all company supported applications and hardware.
  2. Troubleshoots telephone, computer, application and printer problems.
  3. Determines source of computer problems (hardware, software, user access, etc) and advises staff on appropriate action.
  4. Serves as a liaison between staff and the IT department to help resolve issues.
  5. Keeps Active Directory up to date by removing objects that are no longer in use and disabling user accounts that have not been used in 30 days.
  6. Monitors company’s anitvirus product for threats and maintains accurate database of machines that have the AV client installed.
  7. Using and updating the Center’s IT help desk system, provides documents and resolutions for future reference.
  8. Keeps accurate and current work orders with notations about current status and detailed resolutions when closed.
  9. Oversees performance and maintenance of the Center’s printers and copiers.
  10. Manages security camera and access control system and facilitates vendor support.
  11. Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
  12. Works with Helpdesk Solutions Specialists as an escalation of work orders and to advise on troubleshooting.
  13. Assists Director of Information with projects and implementations in conjunction with daily duties.
  14. Assists Director of Information Systems in maintenance of backup system and regular testing.
  15. Works with Director of Information Systems and IDeACOM Networks support staff to maintain and resolve issues with TPAC’s telephony systems.
  16. Maintains accurate documentation of network and computing topology.
  17. Regularly reviews server logs and monitoring systems for system errors and security issues.
  18. Maintains and up-to-date inventory of computer hardware and software.
  19. Participates in rotating IT on-call procedure.

The above listed duties are not all-inclusive.  This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

An Associates Degree from an accredited educational institution in computer information systems or a directly related field and one (1) year experience which demonstrates the ability to troubleshoot computer problems (hardware and/or software) -OR- a Bachelors Degree from an accredited educational institution in computer information systems or a directly related field.

Skills and Knowledge Required

  1. Experience supporting small- to medium-sized organization on basic technology needs.
  2. Experience supporting Microsoft Windows 7,10 and Office 2013, 2016 for Office 365 Cloud infrastructure.
  3. Experience supporting Dell servers, switches, desktops and notebooks helpful.
  4. Familiarity with concepts of networking and routing.
  5. Familiarity with help desk ticket tracking helpful.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Information Technology: Web Services Intern

The Web Services Intern will assist with improvements for TPAC and War Memorial Auditorium websites. Standard hours of operation are 8:30 a.m. to 5:30 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation:
TPAC internships are unpaid, however, parking expenses will be reimbursed. (Receipts for parking are necessary for reimbursement.) Free parking is also available at Nissan Stadium with a pass from the Nashville Downtown Partnership.

Responsibilities:
The Web Services Intern will assist the Web Services Manager in day-to-day job duties. Tasks will include:

  • Improvements to TPAC.org and WMARocks.com
  • Improve and perfect the design our HTML E-Mail marketing campaigns
  • Assistance ensuring complete and accurate information is displayed on TPAC’s websites
  • Assistance with upcoming projects such as migrating our site to a content management system.

Qualifications:
Must be a junior or senior-level college student majoring in Web Design, Web Development, or Computer Science.  Candidate must be skilled in the use of Adobe Creative Cloud software (Dreamweaver, Photoshop, InDesign, and Illustrator). Candidate must have working knowledge of HTML, CSS, Javascript, and server-side scripting such as PHP or ASP.Net.  Web Services Interns are equipped in the Information Technology office with a Macbook Pro running Adobe CC.

Contact Information and Procedure:

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Building Operations: Building Operations Manager

JOB TITLE:                Building Operations Manager
EXEMPT:                   Yes
DEPARTMENT:         Building Operations
REPORTS TO:            Senior Vice President of Engineering & Building Operations

GOAL AND POSITION OVERVIEW 

To represent TPAC as the "Gold Standard" within the performing arts center and public assembly/facility management industry through uncompromising work ethic and outstanding performance, providing a quality start-to-finish facility rental product and experience for TPAC and clients.

To proactively manage the areas responsible for the routine and long-term maintenance and housekeeping of the TPAC managed spaces in a cost effective manner while providing the customer services that are required in an upbeat, professional manner.

OBJECTIVES 

  1. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  2. Develop employees into a team that works effectively and professionally
  3. Works closely with the SVP of Engineering and Building operations to insure objectives for the department and clear and on track
  4. Purchase supplies and material required to complete projects and day to day duties.
  5. Create and maintain maintenance and housekeeping dept. budget, billing, and payroll
  6. Insures departments under the control of this position are handling and dealing with work orders in a timely and effective manner
  7. Provides leadership and oversees all aspects of maintenance and housekeeping staff management
  8. Oversees contractual obligations of vendors and contractors
  9. Insures all persons under the control of this position are operating under OSHA guidelines for safety

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Manages all TPAC and WMA facility housekeeping and janitorial services to include contract management.
  2. Manages all non-theatrical aspects of facility repair, maintenance and general appearance of TPAC facilities using high standards of quality and responds to needs in a proactive manner. Also includes contract management.
  3. Oversees the Maintenance vendor relationship. Interviews, hires, and trains employees.
  4. Oversees the Housekeeping vendor relationship.
  5. Addresses complaints and resolves problems related to Housekeeping and Maintenance.
  6. Insures Housekeeping and Maintenance departments are current and proactive with work orders and being handled in a timely and professional manner
  7. Supervises routine and specialized maintenance and capital improvement projects planning, assigning, and directing work.
  8. Develops and administers budget for maintenance department to include project estimating, purchasing, payroll, inventory of tools and supplies.
  9. Has a thorough and complete understanding of each budget of oversight – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
    • Maintains/Oversees budget in a fiscally responsible manner.
      • Manages this process with direct reports and monitor status.
      • Daily monitors any revenue pieces through appropriate reports
      • Daily monitors expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    • Has an awareness of the status of the budget always allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
    • Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as they become apparent.
  10. Appraises performance; rewarding and disciplining employees.
  11. Develops and implements preventative maintenance program for the facilities
  12. Works with supervisor to develop and administer long-term State maintenance plan
  13. Works with supervisor to develop and prioritize ongoing capital projects as it relates to the facility
  14. Develops contract bid specifications for services and supervises contract compliance by vendors
  15. Performs regular safety inspections with related departmental equipment and employees
  16. Performs other duties as assigned
  17. Meets regularly with the SVP of Engineering and Building Operations to insure departments are on track with organizational goals and expectations

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

High school diploma or general education degree (GED); and 4 to 6 years related experience and/or training; or equivalent combination of education and experience.

Skills And Knowledge Required

Knowledge of facility housekeeping and janitorial services and procedures.  Knowledge of electrical systems, plumbing, drywall, carpentry, metalwork, painting, seating and flooring, word processing and spreadsheet application, written and verbal communication, supervisory, and customer services skills;  ability to inspire and maintain a team work approach.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Marketing: Group Sales Assistant (Part-Time)

JOB TITLE:                 Group Sales Assistant  - Part Time
EXEMPT:                     No
DEPARTMENT:           Marketing
REPORTS TO:             Group Sales Manager 

GOAL

The Group Sales Assistant provides efficient, courteous and accurate customer service to all groups attending TPAC, thereby increasing group ticket sales. 

OBJECTIVES

  1. Helps the Group Sales Manager maintain and grow a Group Sales program that contributes net profits to TPAC’s annual operating budget.
  2. Maintains a positive, friendly attitude with all customers and clients. Makes Group Sales clients’ experiences at the theatre as enjoyable, efficient and easy as possible. Maintains a personable and professional working relationship with all group clients. Cultivates and maintains the personal touch with group leaders.
  3. Researches and explores potential new group ticket buyers for Broadway, TPAC Presents, WMA Presents, Rentals, and the Nashville Repertory Theatre.
  4. Assists as an event planner, as needed, for Group Sales receptions and events.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Answers incoming calls from the Group Sales phone line and provides follow-up for voice mails as needed.
  2. Responds to incoming emails from the Group Sales inbox.
  3. Provides customer service, reserves group tickets, and reconciles orders for each group client that calls, emails, or purchases in person.
  4. Fosters and manages relationships with group accounts concerning reservations, adherence to policies, seat assignments and collection of money.
  5. Maintains security of all confidential client information regarding payment.
  6. Assists the Group Sales Manager during season announcement event and reserves group orders onsite that evening.
  7. Assists in the organization and execution of Group Sales events, including Q&A sessions, workshops, receptions, and corporate or student benefits fairs.
  8. Organizes and updates all Group client data within Tessitura. Adds all new CVC and Tourism leads in a timely manner and updates information accordingly.
  9. Assists the Group Sales Manager with brainstorming and designing sales strategies for individual show campaigns.
  10. Researches, identifies and solicits corporations and various organizations or associations for group orders on an as-needed basis.
  11. Assists the Group Sales Manager, when needed, in the production of printed group sales materials.
  12. Assists Group Sales Manager in the distribution of bus parking passes to various group leaders.
  13. Periodically checks all group sales pages on the TPAC website to ensure all information is displayed accurately.
  14. Monitor incoming online group orders to ensure orders are processed correctly, and policies are adhered to, especially in regards to scalpers.
  15. Assists in various group sales duties as needed. Cross training for standard Box Office procedures may be necessary.
  16. Acts as primary point of contact for Group Sales when Group Sales Manager is out of the office to prevent any interruptions in customer service and sales.

The duties listed above are not all inclusive. This position is expected to perform other work-related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS

Experience Required

Bachelor's degree from four‑year college or university; and one to three years related experience and/or training in sales and/or ticketing; or equivalent combination of education and experience.

Skills and Knowledge Required

  1. Computer operations, including solid working knowledge of Microsoft Office programs, with special emphasis on Excel
  2. Tessitura computer system skills
  3. Background in sales recommended.
  4. Good verbal and written communication
  5. Good customer service skills. Patience in placing seat locations.
  6. Knowledge of general Nashville activities outside of the organization.
  7. Organizational and people skills.
  8. Ability to multi-task and work effectively with various clients.

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Marketing: Marketing Manager

JOB TITLE:            Marketing Manager
EXEMPT:               Yes    
DEPARTMENT:      Marketing
REPORTS TO:        Sr. Director of Marketing & Communication

GOAL

The Marketing Manager oversees the marketing and branding initiatives for assigned TPAC performances, including the Broadway Series, to ensure that both season and single ticket sales goals are reached to support the operating budget of the Tennessee Performing Arts Center. Also oversees the marketing and branding initiatives for assigned various TPAC Presents concerts, as assigned.  

OBJECTIVES

  1. Increase the Broadway Series subscription base to a competitive, and fiscally sound, level.
  2. Encourage single ticket sales for Broadway and other TPAC programming
  3. Commit to excellence when positioning the Broadway, as well as the TPAC brands.
  4. Control marketing actions to influence outcomes, using maximum efficiency of marketing dollars.
  5. Foster a strong partnership between TPAC and the touring productions
  6. Support institutional initiatives (ie, Sponsorships, TPAC Education, TPAC Institution, etc.) through advertising and promotional support.
  7. Integrate marketing initiatives and programs with other key departments such as communication, box office, education, event services, concessions, etc.
  8. Serve as an integral member of a collaborative marketing team and offer input on TPAC communication needs as required.
  9. Coordinate all TPAC branding and institutional initiatives through marketing efforts and events.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Develops comprehensive marketing strategies, promotional plans and budgets for assigned programs with a primary focus on each Broadway Series show, subscription campaigns. Serves as primary liaison with show press agents.  Assists with the design and production of various marketing pieces to support sales and promotional activities.  Provides necessary information to Tessitura, the TPAC Box Office, and other key staff. 
  2. Leverages media buying/analysis expertise to develop comprehensive advertising campaigns.  Schedules, secures and supervises print/Broadcast/online media buys for all assigned productions;  coordinates localization of TV and radio spots, and design, production and trafficking of print ads; prepares advertising settlements; secures final approval from tour representatives on advertising settlements.
  3. Serves as point person for complimentary ticket requests for assigned shows, including marketing and promotional comps.
  4. Works in conjunction with the Chief Operating Officer to ensure that institutional and sponsorship marketing initiatives are represented correctly in each assigned media plan. TPAC and sponsorship logos are included in collateral materials, press releases, media and promotions as outlined in sponsorship contracts.
  5. Secures and executes media sponsorships/partnerships (print, TV, radio, etc.) for assigned shows.
  6. Plans, coordinates and implements special promotional activities tied to programming (i.e. Broadway Season Announcement Party) and public on sale events as needed.
  7. Works with team to be an active voice on organization’s social media outlets
  8. In conjunction with the Concert and Special Events Manager, supervises the Marketing and Communication Assistant position, conducting weekly meetings to validate work and determine status.
  9. Works with team to develop and implement both the season renewal and acquisitions campaign for the Broadway Series including the production of collateral materials, staff/volunteer projects, and direct mail components for TPAC Subscriber Services.
  10. Oversees all direct mail operations for the marketing department that involve the bulk mail and business reply permits, postage, postal regulations, internal coding, etc.
  11. Assists in the handling of customer inquiries and complaints.
  12. Has a thorough and complete understanding of each budget of oversight; how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
  13. Create an accurate annual budget for the programs supervised.
  14. Maintain/oversee budget in a fiscally responsible manner.
    1. Manage this process with direct report and monitor status.
    2. Monitor daily any revenue pieces through appropriate reports
    3. Monitor daily expenses through POs, payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    4. Create all media contracts and IOs associated with the media buy.
    5. Process all bills related to the Broadway series shows, season, and assigned TPAC Presents shows.
  15. Has an awareness of the status of departmental budget at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
  16. Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as they become apparent.
  17. Reports on results of marketing campaigns, trend analysis, marketing research, and makes recommendations.
  18. Collaborates with RMA team on any dynamic pricing and/or zone changes, etc. Also, implements and liaises all necessary changes.

The above listed duties are not all inclusive.  This position is is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor's degree (B. A.) from four‑year college or university; and four or more years related experience and/or training; or equivalent combination of education and experience.

Skills and Knowledge Required:
1.  Computer operations including word processing, excel and design layout
2.  Excellent verbal and written communication
3.  Supervisory skills
4.  Proven expertise in developing and executing integrated marketing communications strategies that successfully meet/exceed campaign goals

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Marketing: Graphic Design Internship

The Graphic Design Intern assists in the creation of print and electronic advertising for shows at TPAC and War Memorial Auditorium, educational and cultural programming, and fund raising initiatives. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual’s availability and required credit hours.

Compensation: TPAC internships are unpaid, however, parking expenses will be reimbursed. (Receipts for parking are necessary for reimbursement.) Free parking is also available at Nissan Stadium with a pass from the Nashville Downtown Partnership.

Responsibilities: The Graphic Design Intern will assist the Creative Services Director in day-to-day job duties. This includes, but is not limited to: assistance with the design and layout of TPAC and War Memorial Auditorium publications; special programming and event materials; production of print advertising for shows such as ads, flyers, postcards, posters, and other signage; and creation of electronic projects such as e-blast images and web graphics.

Qualifications: Must be a junior or senior-level college student interning to receive college credit for a degree concentrated in Graphic Design. Candidate must be skilled in the use of Adobe Creative Cloud software (Photoshop, InDesign, and Illustrator). Graphic Design Interns are equipped in the Creative Services office with a Mac Pro running Adobe CC on a 27" widescreen HD display.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC Creative Services
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: Digital Video Internship

The Digital Video Intern assists in the creation and distribution of original content and other assets for TPAC, the HCA/TriStar Broadway at TPAC Season, and special TPAC Presents programs. Standard hours of operation are 9:00 a.m. to 5:00 p.m. with flexible scheduling to fulfill required hours for class credit; internship schedules vary depending on each individual's availability and required credit hours. Priority will be given to students who require an internship for class credit.

Compensation: TPAC internships are unpaid, however, they are enriching experiences and great opportunities for networking. Parking expenses up to $10/day will be reimbursed. (Please note that receipts for parking are necessary for reimbursement.)

Responsibilities: The Digital Video Intern will assist the Digital Content Manager in day-to-day job duties. This includes, but is not limited to: assistance with the creation of original content, localization of various event medias, and management of TPAC video content archive.

Qualifications: Candidate must be proficient in the use of popular NLE software. Currently, Digital Video Interns are equipped with a Quad-Core Mac Pro running OSX 10.8 and Adobe CS5.5.

To apply: Please submit a resume and references to jobs@tpac.org .

Please, NO phone calls.

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Marketing: General Marketing Internship


The Marketing Intern supports the efficiency of the marketing department at TPAC, working with various members of the Marketing Department to keep day-to-day operations on track. Overall goals are to brand TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.

Responsibilities: Provides phone coverage at the front desk for TPAC's Office Manager on Friday from 11:30-noon and 2 p.m.-3 p.m. Also serves as full-time coverage when the Office Manager is out of the office. Supports the Marketing Assistant in almost all areas of maintenance: upkeep of season and show brochures, setting up the marketing table and panel for performances, newspaper tearsheets for settlement, contacting and filing for all donation requests, delivery and distribution of Center Stage magazine, delivery of show posters throughout the season, filing of institutional comp ticket records. Fulfills donation requests as approved by management. Helps marketing staff issue tickets that are approved for promotional, trade, sponsorship and institutional purposes. Updates comp ticket reports for each show under the supervision of the Broadway Marketing Manager. Assists the Broadway Marketing Manager in promotional events. Assists the Marketing Assistant in maintaining the general marketing email inbox and TPAC website maintenance. Assists in ongoing research projects for the TPAC Marketing department by compiling the data from various survey projects and register-to-win boxes, etc.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: No prior experience is necessary, but preferably the applicant has an interest in advertising, marketing, communications, or business management.

Skills and Knowledge Required

1. Proficient in Microsoft Office software including Word, Excel and PowerPoint. HTML skills (for the creation of e-marketing campaigns) also desired.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once. Organization is key!

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: Public Relations Internship


The Public Relations Intern supports the efficiency of the Marketing and Communications department at TPAC, working with various communications staff members to keep day-to-day operations of the Broadway season and performances on track. Overall goals are to publicize TPAC as a leader in the arts community and drive ticket sales to meet operational budgets for the organization.


Responsibilities: Supports the Manager of Public Relations and Community Outreach with implementing public relations strategies for the Broadway series and specials as well as the Viva Broadway/Bravo TPAC initiative. This includes but is not limited to: contributing to creating the PR plan for each Broadway show and special, crafting social media content, assisting during the preparation of opening night, helping set up during press events and Bravo TPAC events, continue ongoing social media research projects, delivering show posters to various locations, and logging press hits.

The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

Qualification Requirements: The applicant should have an interest in public relations, communications, and media relations; with at least one year of secondary education focused on these fields of study.


Skills and Knowledge Required
1. Proficient in Microsoft Office software including Word, Excel, and familiarity with social platforms.
2. Excellent written and verbal communication skills.
3. Must be able to manage several projects at once.
4. Ability to speak Spanish is not required but desired.

While this is an unpaid position, TPAC does provide parking for interns.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Marketing: War Memorial Auditorium Marketing Internship


Responsibilities: War Memorial Auditorium Concerts

  • Assist with the marketing of War Memorial Presented Shows & Events
    o   Poster distribution
    o   Social Media posts
    o   Facebook ad management
    o   Grassroots marketing duties
    o   Helps issue tickets that are approved for promotional, trade, sponsorship and institutional purposes.
  • War Memorial Street Team
    o   Gather students from colleges and universities around the Nashville area
    o   Manage distribution of materials
    o   Arrange promotions and discounts
    o   Assist in printing and controlling Street Team materials
    o   Provide contact to representatives at schools for street team members
  • Concert Research
    o   Research bands/acts to consider for War Memorial Auditorium using Pollstar, relevant publications and other current market readings
    o   Communicate with War Memorial Auditorium Talent Buyer on shows and give thoughtful input on offers being submitted
    o   Research of upcoming acts and tours
    o   Continuous research and input from music industry media outlets
  • Day of Show Assistance
    o   Be available to assist with DOS duties, depending on the show
    o   Assist with Attic Sessions
    o   Run errands for event manager

Required Skills

  • Proficient in Microsoft Office software including Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Must be able to manage several projects at once
  • Knowledge of current music industry
  • Social media savvy including Facebook, Twitter, Instagram    
  • Flexible availability and able to work some show nights
While this is an unpaid position, TPAC does provide parking for interns.

To apply: Please submit a resume and references to jobs@tpac.org , or mail/fax to:

TPAC
Attn: Marketing
PO Box 190660
Nashville, TN  37219
Fax  615-782-4001

Please, NO phone calls.

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Programming: Director of Programming & Sales

JOB TITLE:                Director of Programming & Sales
EXEMPT:                    Yes
DEPARTMENT:           Programming
REPORTS TO:            Executive Vice President of Programming & Sales

GOAL

The Programming & Sales Department strives to represent the Tennessee Performing Arts Center (TPAC) and War Memorial Auditorium (WMA) as the "Gold Standard" within the performing arts, concert and public assembly industry through uncompromised work ethic and outstanding performance.  This department is comprised of a sales, concert, and project development team focused on building and sustaining TPAC & WMA’s image, reputation and cache as a top-notch regional performing arts center & music venue that attracts and serves the diversity of the community. 

OBJECTIVES

  1. Working closely with the Programming & Sales team maintain a focus on building and sustaining TPAC’s image, reputation and cache as a top-notch regional performing arts center that attracts and serves multiple demographics while aggressively pursuing means to limit company risk, increase revenues, and working interdepartmentally to meet budget goals.
  2. Collaborating with the SVP of Programming & Sales & the WMA Talent Buyer evaluate, develop and program a variety of concert events/series to build the revenues and brand of WMA as an exciting concert hall.  This includes opportunities for WMA-presented concerts, rental concert series events, new programming initiatives, and festivals with a focus on building a brand that is historic, popular, innovative, and fun.
  3. Cultivate and foster repeat external promoter, artist, agent, and vendors while optimizing opportunities through strong interpersonal communication with promoters, artist managers as well as associations and potential co-pro partners.
  4. Ensure personal & departmental members’ ability to be successful in interfacing with all internal departments, in particular Event Services, Food & Beverage, House, Tech, Marketing & Ticketing, to distribute and disseminate information integral to the successful implementation of events, as well as to fine tune, define and upgrade the types of services and products we offer to be successfully competitive.
  5. Strive for excellence in maintenance of accurate and up-to-date records of all events, expenses, revenues and payments to external vendors & industry organizations.
  6. Work internally with Box Office, War Memorial Talent Buyer, Marketing, Tech and Operations to offer the best customized deals possible, ensuring that TPAC gains a reputation as having a willingness to work with all potential clients to structure agreements that are advantageous to both the facility & the client.
  7. Oversees custom reporting and data entry in Artifax providing the department and company with the best resource of inventory knowledge by maintaining accurate, up-to-date information, and standards of operation to ensure data is consistent and timely. 

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Research and develop programming opportunities for TPAC Presents events, various theatre events, co-pros and other events that mirror the faces and tastes of the community and are in alignment with TPAC’s resources and budget needs and our strategic plan.  Serves as the point person regarding calendar needs, show overview, and contract administration. Evaluates net impact budgets, marketing materials, and audience appeal in the market.
  2. Collaborates with the SVP of Programming & Sales to develop and implement an effective programming plan, develop strategies for growth, increase revenue by securing events at the best possible price while generating revenues that offset internal labor costs, and create ancillary income from ticket sales, facility fees, food & beverage and merchandise sales.
  3. Generates creative programming and initiatives for all TPAC facilities geared to make TPAC more visible to national promoters, agents, and the local arts and live performance community as well as help generate new options for all TPAC venues.
  4. Works closely with the SVP of Programming & Sales to update and confirm dates, manage calendar holds and assist in the annual calendar meeting with internal departments and Resident Companies.
  5. Collaborates with WMA Talent Buyer to coordinate offers for the WMA building and the TPAC building protecting the best interest of all clients by being strategic in booking competitive or overlapping events.
  6. Oversees the updating and completion of show reports, budgets, offers and financial statements before, during & after each event. Assists in the processing of event records and activity reports for performance licensing agencies (ASCAP, SESAC, and BMI), state revenue authorities, industry publications & organizations and various internal departments.  Oversees processing of event records with The Broadway League. 
  7. Generate costs estimates.  Issues invoices, monitors receivables and is responsible for collections.  Administers and/or supervises settlements as assigned, including handling large sums of money. 
  8. Oversees, reviews and responds to customer survey responses, as appropriate, for at-risk events. 
  9. Prepares, maintains and distributes at-risk materials and technical specification materials.  Advises SVP of Programming & Sales of needed updates or adjustments to information in a timely manner. 
  10. Tracks and responses to all at-risk & co-pro contracts, riders, deal memos and other related pieces.  Oversees Programming & Sales team and the administration and timely distribution of all rental & state contracts. Reports any potential issues or breach of contract concerns to the SVP of Programming & Sales in a timely manner. 
  11. Collaborates with the SVP of Programming & Sales to develop matrix and flexible deal points plan for negotiation that best serve all at-risk partners while meeting TPAC budget goals and protecting TPAC’s fiscal interests.
  12. Conducts a timely and annual review of our commercial and state license agreements, contract addendums and sales materials to ensure they keep up with current needs, SOP, etc.  Works with SVP of Programming & Sales to ensure consistency with our resident company & at-risk agreements as appropriate.
  13. Manages, facilitates, and conducts venue tours as needed.
  14. Acts as liaison between venue, outside vendors and TPAC-presented event clients.  Communicates and coordinates production requirements accordingly.
  15. Budget:
    1. Creates and monitors budgets for departments 13, 14, 17 & 18.  Assists with creation and maintains of budgets for departments 12 and 24.
    2. Has a thorough and complete understanding of each budget related to the Programming & Sales department – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the overall company budget.
    3. Reports any variances (past or present) to the SVP of Programming & Sales for proper handling in the reforecast process. 
    4. Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as you are aware of them.
    5. Monitors expenses through PO & payroll approvals.
  16. Works nights and weekends as needed.
  17. Works at a computer for several hours at a time

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.


QUALIFICATION REQUIREMENTS:

Experience Required

Bachelor’s degree from a four-year college or university; three to four year’s related experience and/or training or equivalent combination of education and experience;

Event Management and/or Production experience highly desirable.

Skills and Knowledge Required

  1. Knowledge of computer operations, including Microsoft Office programs.  Experience with Artifax, or other Event Booking software
  2. Supervisory skills
  3. Interpersonal skills
  4. Mastery of details
  5. Written and verbal communication
  6. Negotiation skills
  7. Customer service orientation
  8. Ability to maintain a team work approach
  9. Strong production or event background

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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Safety & Security: Director of Safety & Security

JOB TITLE:                  Director of Safety & Security
EXEMPT:                     Yes
DEPARTMENT:            Safety & Security
REPORTS TO:             Senior Vice President of Engineering & Building Operations

OVERSIGHT AND CHARGE

This position manages safety & security operations at the Tennessee Performing Arts Center and War Memorial Auditorium. The Director of Safety & Security will have direct oversight of security operations, security and life safety training, off-duty police and coordination of security services with the state of Tennessee. Additionally, this position is responsible for development and administration of annual operating budget  and coordination of capital projects related to security and life safety. This person is responsible for staff training in emergency management and serves as the the “incident commander” during times of crisis. Anything from this office should always be Timely, Accurate, and Complete. 

This individual must be detail-oriented, self-motivated and a strategic thinker with a broad knowledge of general business practices, theater operations, security procedures and the life safety code.  The ability to interact effectively with public safety first responders is essential, as is the ability to keep confidential information compartmentalized.  Knowledge of current and evolving security technology, personnel functions and the ability to carefully and correctly react to stressful situations is a must.

GOAL:

To provide leadership in the development and administration of security operations across the full range of business concerns at TPAC.

OBJECTIVES

  1. Works closely with the State of Tennessee, their contract building manager (presently Jones Lang LaSalle) to maintain safety and security at all TPAC venues.
  2. Oversees security and life safety personnel (contractors?) in the performance of daily activities.
  3. Provides and/or coordinates staff training on the full range of security and life safety topics, including emergency response and first aid / AED.
  4. Develop operations budget as directed including mid-year reforecasting, remaining within budget limits.
  5. Work with resident companies and staff to develop workable front of house security practices.
  6. Develops and manages contracts for security services.
  7. Works cooperatively with public safety first responders to increase the value of services rendered and refine police policies related to event activity.
  8. Serves as primary safety officer.
  9. Responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  10. Develops employees into a team that works effectively and professionally.

PRIMARY DUTIES AND RESPONSIBILITIES

  1. Provides leadership in strategic and organizational planning in the development of operation policies for security and life safety.  Assists in policy development and administration, provides counsel and guidance on management and administrative issues and process to department heads and other staff.
  2. Leads the Emergency Response Team and is responsible for staff training and policy development which ensures a timely and organized response to emergencies.
  3. Establishes a culture of teamwork with other departments and staff.  Works cooperatively and in collaboration with other managers.
  4. Directly supervises contract and staff security personnel.  Ensures contract compliance through a robust contract management plan.
  5. Works closely with front of house staff and technical staff to provide security services in a manner consistent with guest service standards.
  6. Responsible for the development and oversight of the operating and capital budgets for security.
  7. Administrates the selection process for contract personnel, services, and activities in assigned areas of responsibility as required to assure that satisfactory and acceptable performance standards, specifications, material and labor costs, work schedules, etc. are maintained. Authorizes payment for contracted services in accordance with company policies and procedures.
  8. Establishes and maintains customer service standards for dealing with the public and client organizations.  Identifies and implements customer service enhancements.  Provides a responsive method for managing concern about TPAC service, operations and personnel.  Monitors ADA compliance.
  9. Establishes and supports risk management methods to minimize TPAC exposure concerning the health and safety of employees, clients, guests, attendees to TPAC events, and vendors.  Establishes emergency and evacuation plans and procedures, and implements on-going training programs.
  10. Provides input to long range planning for items affecting the operation of the center
  11. Has a thorough and complete understanding of each budget of oversight – how it works, how any revenue streams are comprised and how they are tied to connected expenses, and the impact they all have on the company budget.
    • Maintains/Oversees budget in a fiscally responsible manner.
      • Manages this process with direct reports and monitor status.
      • Daily monitors any revenue pieces through appropriate reports
      • Daily monitors expenses through PO’s & payroll approvals and monthly monitoring through thorough review of financials received from the Business Office.
    • Has an awareness of the status of the budget at all times allowing timely recognition and reporting of variances (past or present) to the Business Office for proper handling in the re-forecast process.
    • Notifies supervisor immediately of any impending non-trivial variances (revenues or expenses) as soon as they become apparent. Interviews, hires, and trains employees, in Maintenance.
  12. Appraises performance; rewarding and disciplining employees.
  13. Develops contract bid specifications for services and supervises contract compliance by vendors, conducting an annual review process of their work.
  14. Performs other duties as required.

The above listed duties are not all inclusive.  This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.

QUALIFICATION REQUIREMENTS:

Experience Required

Associates degree (A. A.) or equivalent course work (62 hours) from an accredited two or four‑year college or university; and three years experience in security, military, law enforcement, or fire service; additional years of professional experience may be substituted for the educational requirement

Skills And Knowledge Required

  1. Excellent leadership skills and ability to work in a team setting.
  2. Knowledge of physical and logistical requirements of facility
  3. Knowledge of front of house theater operations
  4. Word processing, Excel spreadsheet, and computer operations skills
  5. Fiscal management skills
  6. f
  7. Written and verbal communication skills
  8. Organizational, supervisory, and human relations’ skills; and
  9. Customer services skills
  10. Knowledge of Tennessee criminal code, Tennessee and Nashville fire codes
  11. Proficient in word processing and spreadsheet application, written and verbal communication, supervisory, and customer services skills;  ability to inspire and maintain a team work approach.
  12. Basic First Aid training
  13. Crowd Management training

To Apply: Please submit your resume to jobs@tpac.org or mail / fax a resume to:

TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Fax 615-782-4001

Please, NO phone calls.

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