TPAC is an accessible facility with a variety of services including wheelchair accommodations, accessible parking, assistive listening devices, open captioning, American Sign Language, audio description, TDD phone service and large print and Braille programs.
To request assistance with special needs or to reserve a wheelchair for use at TPAC, call 615-782-4087 two days prior to the performance you plan to attend. Staff members are happy to meet patrons on the curb at the main entrance to TPAC to provide assistance as needed during your time at the facility.
For general information on accessible services at the Tennessee Performing Arts Center, call or e mail Lori Ward at 615-782-4077 or firstname.lastname@example.org.
Customers with complaints should contact Kimberly Darlington, Sr. Director of Ticketing and Customer Service, 615-782-4023, email@example.com
Tickets may be purchased at tpac.org, on the phone at 615-782-4040 and in person at the TPAC Box Office Downtown. Tell the ticket agent that you need accessible seating or click on "I or someone with me has an accessible need" when purchasing tickets from TPAC online.
Accessible parking convenient to TPAC and War Memorial Auditorium is designated on the north and south side of 6th Avenue, between Deaderick Street and Charlotte Avenue. Please check signs on the meters on the south side for specific times of use. Parking is not permitted when meters are bagged. There is no charge for parking at any of the meters near TPAC as long as you display the required state permit. Valet parking for performances at TPAC is provided courtesy of Eagle Parking, and is available for $18 at the corner of Deaderick Street and 6th Avenue.
The entrances to TPAC are fully accessible. Enter TPAC under the marquee on 6th Avenue or at the ramp to the right of the Deaderick Street entrance to the building.
The accessible entrance to War Memorial Auditorium is located near the corner of 7th Avenue and Union Street. Patrons enter from Union Street and follow the accessible ramp to the Vietnam Veterans Plaza entrance to the auditorium.
An interior ramp joins the lobbies of TPAC's Andrew Jackson Hall and James K. Polk Theater. Whatever entrance you use, you can reach any of the three theaters within TPAC on foot or with a wheelchair.
Elevator access is available to all levels of Andrew Jackson Hall and the orchestra levels of James K. Polk Theater, Andrew Johnson Theater and War Memorial Auditorium. Braille signage is in the elevators leading to Andrew Jackson Hall, James K. Polk Theater and Andrew Johnson Theater.
Seating next to a companion is available to patrons who use wheelchairs. When buying tickets to a performance at TPAC, let the ticket agent know that a guest is attending in a wheelchair. Trained staff and volunteers are available to assist with seating and accommodating mobility devices.
In Andrew Jackson Hall, wheelchair accessibility is available in the back of the Orchestra level in rows Y and Z, where seats can be removed to accommodate a wheelchair or left in place for a companion. Other limited mobility seating is available in the tier level of Jackson Hall, accessible by elevator. Patrons can access rows E and P of the tier without crossing any interior stairs.
In James K. Polk Theater, wheelchair accessible seating is located at the back of the orchestra in house right and left. Next to space for a wheelchair, a padded chair can be added for a companion.
In Andrew Johnson Theater, there is space for a wheelchair and a padded chair for a companion next to the stationary seating platforms. Johnson Theater is a general admission theater, with seats available on a "first come, first-served basis." Seats in the first row can be accessed without climbing stairs, followed by one stair step for the following rows.
In War Memorial Auditorium, a flexible space, wheelchair seating is available in specially designated areas on the orchestra level.
Wheelchairs are available at no cost for use at any theater at TPAC and at War Memorial Auditorium with advance notice on a "first come, first served" basis. To reserve a wheelchair call 615-782-4087 two days prior to the performance you plan to attend. By calling this number, you may also request assistance from TPAC staff on the curb at the main entrance to TPAC on 6th Avenue.
Accessible restrooms, with Braille signage, are located in the back of Andrew Jackson Hall and near the entrances to James K. Polk Theater and Andrew Johnson Theater. The restrooms on the G level of the Jackson Lobby and the lower level of War Memorial Auditorium are also accessible and can be reached by elevator.
Headsets providing amplification of sound through infrared transmission are available at no cost from the floor manager at the orchestra level entrances of Andrew Jackson Hall, James K. Polk Theater and Andrew Johnson Theater. A patron's photo ID or major credit card will be held until headset is returned following the performance.
Open Captioning and American Sign Language for deaf and hearing-impaired patrons are provided at the 1:00 p.m. Sunday matinee of each show in the season ticket series of HCA/TriStar Broadway at TPAC. For more information, contact Lori Ward at firstname.lastname@example.org.
TPAC has a TTY line for hearing impaired patrons, answered Monday through Friday from 9 a.m. to 4 p.m. Call 615-782-6562.
Large Print programs are available from the floor manager at the orchestra level entrance of Andrew Jackson Hall for each show in the HCA/TriStar Health Broadway at TPAC series.
Live narration of the action on the stage is transmitted through headsets to patrons who are blind or visually impaired at the 1:00 pm Sunday matinee of each show in the season ticket series of HCA/TriStar Broadway at TPAC. A trained narrator describes the visual elements on the stage, in between the actors' dialogue. Additional notes are given 20 minutes prior to the performance and during intermission. Headsets are available on these performances at the Accessible Services table in Jackson Hall Lobby. A patron's photo ID or major credit card will be held until headset is returned following the performance. Audio description is available at the 1:00 pm Sunday matinee performance of each show in our HCA/TriStar Health Broadway at TPAC series. For more information about Audio Description, call Lori Ward at 615-782-4077.