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Home > Shows & Tickets > FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

 
   
 


 
 

 

How do I buy tickets to a show at TPAC or War Memorial Auditorium?
Tickets can be purchased online, by phone or in person. Visit our How to Purchase Tickets Page for more information.

 

I know that Ticketmaster charges handling fees for tickets. Does TPAC?
TPAC does charge handling fees for online and phone purchases, as well as credit card purchases at TPAC's Box Office. We are a non-profit organization, so ticketing fees are used to pay for things such as building maintenance, staffing phones, and maintaining our website. Tickets purchased with cash at TPAC's Box Office do not receive any handling fees.

 

I notice that some of your shows have a limit on how many tickets can be purchased "per household." Why is this and what constitutes a household?
Many shows impose ticket limits as a way to allow as many people as possible to have equal access to seats. This is also done as a deterrent to scalpers who may purchase large blocks of seats and then resell them online at an inflated cost. The term "household" refers to any shared information on one or more accounts. This includes, but may not be limited to mailing and billing addresses, email addresses, phone numbers and credit card numbers. Any households that purchase more than the allowed number of tickets may have their order(s) refunded without notice.

 

Where and when can I pick up my tickets?
Tickets can be mailed, emailed or picked up at the box office. Tickets held at the box office are available for pick up 90 minutes prior to show time. A valid photo ID must be presented at the time of pick up.

 

Where is TPAC located?
TPAC is located in the James K. Polk Building at 505 Deaderick Street in the heart of Downtown Nashville, directly across from War Memorial Plaza and one block from the Tennessee State Capitol Building.
Click here for directions.

 

Where is War Memorial Auditorium located?
War Memorial Auditorium is located at 301 6th Avenue North on the corner of Charlotte and 7th Avenues.
Click here for directions.

 

What are the ticket prices?
Ticket prices vary for every performance. Rates are indicated on each show's individual web page, which can be found on the TPAC Show Calendar. You can also inquire about ticket prices by calling TPAC Ticket Sales at 615-782-4040 or 877-216-7540. Visit our How to Purchase Tickets Page for hours of operation.

 

My Print at Home ticket only shows a barcode. Where is all the event information?
Some users experience issues rendering the print at home tickets on mobile or tablet devices. We recommend opening, viewing and printing the print at home tickets on a desktop computer. If you do not have access to a desktop, the box office can print your tickets for entry into the venue on the night of the performance.

 

Do you have a seating chart of the theater?
Seating charts for Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater and War Memorial Auditorium can be viewed on our Seat Map and Stage Views page. For more information about seat locations call 615-782-4040 or 877-216-7540.

 

Do you have discounts for groups?
Yes. Visit our Group Sales Page for more information.

 

Does my baby/child need a ticket?
Yes. Everyone must have a ticket. There are no exceptions. Unless a performance is clearly geared to young children, TPAC recommends against bringing babies and young children to our performances.

 

Do you offer child-priced tickets for Broadway shows?
Not usually. A select few Broadway shows will sometimes offer lap-seats for children less than 12 months of age. These tickets are only available at will call 90 minutes prior to show time. For more information, contact the Box Office at 615-782-4040.

 

I AM a season ticket holder and I am unable to attend my usual performance. How do I exchange my tickets?
Broadway and Nashville Ballet season ticket holders can now exchange their tickets online! Just login to your account and click on Events/Exchanges. Tickets can only be exchanged for another date of the same performance and tickets must be exchanged no less than two (2) hours prior to the originally scheduled performance. All online season ticket exchanges carry a $4.00 per ticket exchange fee. Broadway season ticket exchanges can also be processed over the phone for no charge by contacting Subscriber Services (615-782-6560). Nashville Ballet subscribers can exchange by phone at 615-297-2966. Currently, only Broadway and Nashville Ballet subscribers can exchange tickets online. Tennessee Repertory subscribers in need of an exchange must contact Subscriber Services.

 

I am NOT a season ticket holder, and I am unable to attend my performance. Can I exchange my ticket(s)?
Yes! Single ticket buyers are now able to exchange tickets for select Broadway, Tennessee Rep and Nashville Ballet performances. Just login to your account and click on Events/Exchanges. Tickets can only be exchanged for another date of the same performance and tickets must be exchanged no less than two (2) hours prior to the originally scheduled performance. All non-subscriber exchanges carry a $6.00 per ticket exchange fee. If you are unable to exchange your ticket(s) online and require assistance, call 615-782-4040.

 

I am unable to attend my performance and my schedule prohibits me from exchanging into another date. Can I get a full refund?
TPAC has a strict 'no refunds' policy. However, as we are a non-profit organization, tickets for certain shows can be donated back to TPAC for a tax credit. For more information, contact the Box Office at 615-782-4040.

 

Are student rush tickets available for any of the performances at TPAC?
Yes, for some performances. Tennessee Repertory Theatre offers $11.50 student rush tickets, 90 minutes prior to all non-preview performances. The Nashville Opera sometimes offers $12.50 student rush tickets, 30 minutes prior to show time, though this is not guaranteed for all performances. The Nashville Ballet sometimes offers $15.00 student rush tickets, 90 minutes prior to show time, though once again, this is not guaranteed for all performances. Anyone wishing to buy student rush tickets must present a valid student ID at the time of purchase. There is a limit of one student ticket per student ID.

 

Do you offer student rush tickets for Broadway shows?
No. However, some shows do offer discounted student tickets through our Group Sales Department. Visit the University Saver Discount Program page for more information.

 

What if I realize that I purchased tickets from a scalper?
If you have had an unfortunate experience with a secondary seller (a.k.a. scalper or broker), contact TPAC at patronservices@tpac.org.

 

Can I buy gift certificates for a performance at TPAC?
Yes. Gift certificates are available at the TPAC box office in a variety of denominations. They may be used for most performances presented at Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater and War Memorial Auditorium. To purchase a gift certificate, click here.

 

I just purchased a gift certificate online and closed my browser before I was able to print. What should I do?
Call 615-782-4040 to have your gift certificate printed and delivered by mail.



 

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505 Deaderick Street, Nashville, TN 37243 | MAILING ADDRESS: P.O. Box 190660, Nashville, TN 37219 | PHONE: 615-782-4000 | FAX: 615-782-4001
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Artists, schedules and show titles are subject to change.