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FREQUENTLY ASKED QUESTIONS

Tickets

Performance & Facility Information

Directions, Parking & TPAC Neighborhood

Rentals

Administration & Employment

TPAC Education

Support TPAC



TICKETS & GIFT CERTIFICATES

Visit our Ticketing FAQ Page for information about tickets and gift certificates.

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PERFORMANCE & FACILITY INFORMATION

What’s playing at TPAC? What’s coming up?
Click here for our web site calendar, which gives you several options for viewing the schedule of performances.

Click here to sign up for StageLinks, a free e-mail bulletin, or click here to download a copy of On Stage, the TPAC magazine. StageLinks alerts you to upcoming TPAC-presented shows, discount offers and breaking news. On Stage contains calendar listings of every performance at TPAC.

What time does the performance start?
Performance times are listed on the calendar on the TPAC web site.

What is your late seating policy at TPAC?
Since TPAC holds several different types of performances, the policy for late seating is at the discretion of the production company and will therefore vary by show. Some production companies require audience members to wait outside the theater until an appropriate time in the performance. We always encourage patrons to arrive at least 30 minutes prior to their scheduled performance to avoid frustration.

How long does the performance last?
Performance length can range from 60 minutes for programming geared to children to three hours for some Broadway musicals. Running time is not always provided to TPAC. Call 615-782-4000 -- between 8:30 a.m. and 5:30 p.m., Monday through Friday -- for that information, which will be provided to you as available.

What is the dress code?
There is no specific dress code. While most people “dress up” for evening performances, especially on the weekends, a number of patrons dress casually whenever they come to TPAC. For weeknight and matinee performances, people tend to dress more casually, even in blue jeans.

Do you sell food and beverages at the performances?
Yes. Prior to performances and during intermission, TPAC's Center Landing Café sells coffee, water, soft drinks, desserts and specialty items from our Tastes of Tennessee partners. Sandwiches are also sold at TPAC'sCenter Landing Café.

Do you sell liquor?
Yes. Wine, beer and mixed drinks are sold at TPAC prior to a performance and during intermission.

Can you eat and drink during a performance?
TPAC decided a few years ago to begin allowing bottled water only in the theaters. This decision grew out of growing comments from our customers to offer this service just as many other venues in town were doing. At that time, we polled other performing arts centers in the country and we found that allowing beverages purchased at the venue to be taken into the theatre was a very common practice. It is even more common in NYC Broadway theaters where some theaters even sell beverages inside the theater walls rather than just in the lobby spaces. As positive customer response grew and customers asked for more variety of beverages to be allowed in the theater, we responded to the overwhelming request. And yes, of course, the finances of it do come into play. With so much competition for the entertainment dollar, we are always challenged to find ways to keep up with the other performance venues surrounding us or lose the business. Even promoter & producer urged us to allow beverage purchased at the theater inside because it makes their show more appealing to their customers. Ultimately, the decision still belongs to the producer using the theater, but TPAC's venue policy is 'all drinks are allowed in the theater'.

Are cameras and recorders allowed in the theater?
No. The use of cameras and recording devices is strictly prohibited by the contracts with the performing artists and organizations.
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Does TPAC accept credit cards?
Yes. TPAC Food and Beverage now takes credit cards. (War Memorial Audiotorium, however, still does not have this capability).

Is there an ATM?
Yes, it is located in the Main Lobby on Deaderick Street.

Where are the restrooms?
Restrooms are located in the lower level of the Andrew Jackson Hall lobby, down one level when you enter the building under the marquee on 6th Avenue, and down the stairs in the back of Jackson Hall. Restrooms are located off of the Polk and Johnson Theater lobbies. Special accessible restrooms are located in the rear of Jackson Hall for performances in that theater and in the Polk Theater lobby. All restrooms are accessible to wheelchairs.

Do you have wheelchairs?
Wheelchairs are available at no cost for use at any theater at TPAC and at War Memorial Auditorium with advance notice on a "first come, first served" basis. To reserve a wheelchair call 615-782-4087 two days prior to the performance you plan to attend. By calling this number, you may also request assistance from TPAC staff on the curb at the main entrance to TPAC on 6th Avenue.

Are you accessible to people with disabilities?
Yes. TPAC is accessible to people with disabilities and provides special services for people with special needs including audio descriptions of select performances. Click here for more information on parking, seating, and signed performances for the hearing-impaired. Feel free to call 615-782-4087 to discuss your special needs in advance if your questions are not addressed on this web site.

I left an item at TPAC. Do you have a “lost and found” department?
Yes. Call 615-782-4098. Leave your name, telephone number, and a detailed message about your item—when you lost it and what performance you were attending. Someone will look for the item and get back to you as soon as possible.

What is the maximum seating capacity?
Andrew Jackson Hall: 2,472
James K. Polk Theater: 1,075
Andrew Johnson Theater: 256
War Memorial Auditorium: 1,661

Do you have a seating chart?
Click here for seating diagrams and views of each stage.


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DIRECTIONS, PARKING & THE TPAC NEIGHBORHOOD

How do I get to TPAC?
Click here for directions.

How do I get to War Memorial Auditorium?
Click here for directions.

Where can I park within walking distance of TPAC?
Click here for additional information on parking in the TPAC neighborhood.

Do you have valet parking?

Valet is provided courtesy of Eagle Parking for ticketed events at TPAC. The drop-off and pick-up areas are located on 6th Avenue by the marquee entrance to TPAC near the corner of Deaderick Street.

The following points are a general guide to valet service availability. However, due to the varied nature of events at TPAC, please call us at (615) 782-4040 if you have questions about valet service specific to your event.

  • The current valet rate is $18.00, payable to the Eagle Parking attendant upon arrival, or inside the lobby at the Jackson Box Office.
  • Valet is available for most publically ticketed events at TPAC (Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater).
  • Valet is typically only available for ticketed events at War Memorial Auditorium when there is another concurrent event inside the main TPAC building.
  • Due to weekday parking restrictions, Valet services are not available for weekday matinee performances.
  • Eagle Parking attendants begin accepting vehicles at 90 minutes prior to the ticketed event.
  • Because events dismiss patrons all at once, there is sometimes a volume delay for retrieving vehicles after the event. We appreciate your patience while the valet attendants work though the volume.
What hotels are located within walking distance of TPAC?
Hermitage Hotel, phone: 615-244-3121
Double Tree Hotel, phone: 615-244-8200
Downtown Sheraton, phone: 615-259-2000
Renaissance Hotel, phone: 615-255-8400

Each of these hotels has a restaurant and bar.

What restaurants are located within walking distance of TPAC?

In addition to the restaurants at the hotels listed above, there are a multitude of dining choices within five blocks of TPAC.

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RENTALS

How can I get information about renting one of your theaters?
Our Event Services Department handles rental of all space at TPAC. Click here for comprehensive facility and rental information.

What is the maximum seating capacity?
Andrew Jackson Hall: 2,472
James K. Polk Theater: 1.075
Andrew Johnson Theater: 256
War Memorial Auditorium: 1,661

Do you rent space for special occasions like wedding receptions, graduations, recitals, and meetings?
Yes. TPAC facilities are available for special use through our Event Services Department. Click here to visit the facilities and rental section of our web site.

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ADMINISTRATION & EMPLOYMENT

What is your mailing address?
PO Box 190660
Nashville, TN 37219
For deliveries:
505 Deaderick Street
3rd Floor
Nashville, TN 37243

What is your fax number?
615-782-4001

Who is the president of TPAC? Who is the marketing director? Who is the public relations director?
Click here for a listing of key staff and TPAC departments.

Can I buy gift certificates for a performance at TPAC?

Yes. Gift certificates are available at the TPAC Box Office in a variety of denominations. They may be used for any performance at TPAC. Gift certificates are not valid for purchases of food and beverages or merchandise.

Do you have any job openings?
Click here for the employment page on our web site.

How can I get an audition to appear in a performance at TPAC?
For information on local auditions, contact TPAC resident groups: Nashville Ballet, Nashville Opera and Tennessee Repertory Theatre.

Auditions for Broadway tours are not held at or by TPAC.

What is the phone number to call to reach State of Tennessee personnel?
615-741-4841

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TPAC EDUCATION

I want to bring my students to a TPAC Education performance. How can I make reservations?
Click here for more information.

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SUPPORT TPAC

Click here for information on volunteering, making a donation, and other ways to support TPAC.

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SHOWS & TICKETS
Performance Calendar
How to Buy Tickets
TPAC Group Sales
HCA/TriStar Broadway
TPAC Presents
ABOUT TPAC
Sponsors
Media Room
Resident Companies
TPAC Mailing Lists
Arts Connection
Privacy Policy
TPAC EDUCATION
HOT
ArtSmart
Wolf Trap
TPAC InsideOut
Professional
Development

SUPPORT TPAC
Donate Online
Volunteer at TPAC
Fundraising Events
Sponsorship
FACILITIES & RENTAL
Facilities/Rental Overview
Accessibility
Seat Maps & Views
Technical Information
VISITING TPAC
First time to TPAC?
Directions & Parking
FAQs
Dining/Lodging Links



505 Deaderick Street, Nashville, TN 37243 | MAILING ADDRESS: P.O. Box 190660, Nashville, TN 37219 | PHONE: 615-782-4000 | FAX: 615-782-4001
PRIVACY POLICY | TERMS OF USE

FOR TICKETS: Calendar | 877-216-7540 | TPAC Box Office Downtown | Group Sales

Artists, schedules and show titles are subject to change.
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