Frequently Asked Questions

How do I buy tickets to a show at TPAC or War Memorial Auditorium?

Tickets can be purchased online at TPAC.org or WMArocks.com, by phone at 615-782-4040 (TPAC) or 615-782-4030 (WMA), and in person at the TPAC Box Office, 505 Deaderick Street. Visit Box Office Information for details.

Do you offer season tickets?

Season tickets are available for the HCA/Tristar Broadway at TPAC series, Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre. Visit Season Ticket Holder Benefits for information about Broadway season tickets. For information about season ticket packages offered by our resident companies, visit the websites below:

Nashville Ballet
Nashville Opera
Nashville Repertory Theatre

What does limited view mean?

It means you’ll be unable to see the entire stage from those seats.

We sell these seats because for many fans the limited view is not a problem, and the tickets are clearly labeled at time of purchase (see photo below).  Limited view seating varies event to event and could be something as small as a tiny corner of the stage being blocked from view.  Please call our box office at 615-782-4040 for additional information on limited view seating.

 

Limited View displayed in purchase path

Seats marked with “Limited View” during purchase path

Does TPAC charge handling fees?

Per ticket handling fees are charged for all tickets purchased by phone or online. As always, tickets purchased in person at the TPAC Box Office do not incur handling fees. TPAC only receives a small percentage of each ticket sold, and as a nonprofit organization, we depend on our handling and delivery fees to pay for things such as tech support, phone staff, maintaining and updating our website and ticketing software, and basic upkeep of the building.

I notice that some of your shows have a limit on how many tickets can be purchased "per household." Why is this and what constitutes a household?

Many shows impose ticket limits to allow as many people as possible to have equal access to seats. This is done as a deterrent to third party vendors, i.e. scalpers, who may purchase large blocks of seats and then resell them online at an inflated cost. The term “household” refers to any shared information on one or more accounts. This includes, but may not be limited to matching names, mailing and billing addresses, email addresses, phone numbers and credit card numbers. Any households that purchase more than the allowed number of tickets may have their order(s) refunded without notice.

How will I receive my tickets?

There are four ways patrons can receive their tickets:

  • E-Mail: Most tickets that are e-mailed via our Print at Home service, will be delivered to your inbox within five minutes of your order confirmation.
  • Mail: Tickets are typically mailed out within 72 hours of purchase.
  • Will Call: Tickets selected to be picked up at the venue will be available 90 minutes prior to show time. A valid photo ID must be presented at the time of pick up.
  • TPAC Concierge Mobile App: Tickets will appear on the mobile app within 12 hours of show time.
My Print at Home ticket only shows a barcode. Where is all the event information?

Some users experience issues rendering the print at home tickets on mobile or tablet devices. We recommend opening, viewing, and printing the Print at Home tickets on a desktop computer. If you do not have access to a desktop, the box office can print your tickets for entry into the venue on the night of the performance. Your tickets also will be available within 12 hours of show time through the TPAC Concierge mobile app.

What if I realize that I purchased tickets from a site other than TPAC?

If you have had an unfortunate experience with a third-party vendor (i.e. scalper or broker), contact us or call 615-782-4040 . For more information visit our Buyer Beware information page.

I am NOT a season ticket holder, and I am unable to attend my performance. Can I exchange my ticket(s)?

Non-season ticket buyers are able to exchange tickets for select Broadway, Nashville Ballet, and Nashville Repertory Theatre performances. Tickets can only be exchanged for another date of the same performance and tickets must be exchanged no less than two (2) hours prior to the originally scheduled performance. To find out if your tickets can be exchanged, call 615-782-4040 (All non-subscriber ticket exchanges carry a $6.00 per ticket exchange fee).

Are student rush tickets available for any of the performances at TPAC?

Many performances at TPAC will offer some type of rush ticket. Cost, quantity, students vs. adults, and when rush tickets are available are all determined by each presenting organization. Please call our box office at 615-782-4040 for the most up-to-date information.

Do you have discounts for groups?

Yes, please visit our Group Sales Page for more information.

Does my baby/child need a ticket and, if so, do you offer special rates for children?

Every patron must have a ticket, regardless of age. Unless young children are the primary audience, we recommend against bringing babies and young children to our performances. Some shows may have an age limit due to content, and any persons who do not meet the required age will not be allowed entry. For more information, see the show details page for the performance in question, or contact the box office at 615-782-4040.

If I purchase season tickets, then decide that I want to cancel them, will I be able to get a full refund?

Season tickets may be cancelled and refunded in full, provided ALL tickets in the season ticket package are returned to the box office before the first show occurs. Once the first show in the season package has begun, the package cannot be refunded.

I am a season ticket holder and unable to attend my usual performance. Can I exchange my ticket(s)?

Yes, season ticket holders to Broadway, Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre can exchange season tickets. To exchange your tickets please call:

  • Broadway: 615-782-6560
  • Nashville Ballet: 615-297-2966
  • Nashville Opera: 615-832-5242
  • Nashville Repertory Theatre: 615-782-6560

Tickets can only be exchanged for another date of the same performance, and tickets must be exchanged no less than two hours prior to the originally scheduled performance.

I am not a season ticket holder and unable to attend my performance. Can I exchange my ticket(s)?

Each show has its own rules regarding single ticket exchanges. Please call the box office at 615-782-4040 to see if the show you are attending allows exchanges. When exchanges are available, tickets can only be exchanged for another date of the same performance, and tickets must be exchanged no less than two hours prior to the originally scheduled performance. All non-season ticket exchanges carry a per ticket exchange fee.

I am unable to attend my performance and my schedule prohibits me from exchanging into another date. Can I get a refund?

TPAC has a strict no refunds policy. However, tickets for select shows may be donated back to TPAC for a tax credit. These tickets must be donated at least 24 hours prior to the scheduled performance. For more information, contact the box office at 615-782-4040.

Can I buy gift certificates for a performance at TPAC?

Yes, gift certificates are available in any denomination. They may be used for most performances presented in Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater, and War Memorial Auditorium. Purchase Gift Certificates online.

Traditional Groups

What is the required group minimum?

The minimum varies by show, but is typically 10 tickets to the same performance. Check each show page for details.

When can I begin reserving group tickets?

Groups can reserve tickets months in advance of the general public for Broadway shows. Book your group tickets as soon as possible to enable you to get the best seats possible in each location.

What shows are currently on sale through TPAC Group Sales?

All Broadway, TPAC Presents, War Memorial Auditorium Presents, Nashville House Concerts, and Nashville Repertory Theatre tickets are currently on sale.

What is your payment policy?

Visit our Terms & Billing page for payment policies.

University Saver

How do I find out if my school participates?

Many schools in the Nashville area and throughout Tennessee participate in the program. Contact Group Sales to find out if your school is included.

What is the cost to offer University Saver?

The University Saver program is free to all interested colleges and universities.

What types of shows are offered?

We offer special discounts and priority offers to select Broadway, TPAC Presents, War Memorial Auditorium Presents, Nashville House Concerts, and Nashville Repertory Theatre shows throughout each season. Additionally, Nashville Ballet and Nashville Opera performances have their own discounts. Visit NashvilleBallet.com or NashvilleOpera.org for more information.

How does the program work?

Group Sales creates a special promo code for each participating school. Students, faculty, and staff can use the promo code for access to ticket discounts and pre-sale opportunities throughout the year. Please let us know if there are any opportunities to visit and provide this information in person.

What if I forgot my promo code?

Contact Group Sales, and a representative will gladly assist you.

When can I buy tickets using my promo code?

For Broadway shows, promo codes are activated 1-2 weeks prior to the public on-sale for each show. For TPAC Presents, War Memorial Auditorium Presents, Nashville House Concerts, and Nashville Repertory Theatre, promo code activation varies. Contact Group Sales with questions regarding specific shows.

How many tickets do I have to purchase to receive the discount?

There is no minimum to receive your University Saver discount.

Corporate Saver

How many tickets do I have to purchase to receive the discount?

There is no minimum to receive your Corporate Saver discount.

When can I buy tickets using my promo code?

For Broadway shows, promo codes are activated 1-2 weeks prior to the public on-sale for each show. For TPAC Presents, War Memorial Auditorium Presents, Nashville House Concerts, and Nashville Repertory Theatre, promo code activation varies. Contact Group Sales if you have questions regarding specific shows.

What if I forgot my promo code?

Contact Group Sales, and a representative will gladly assist you.

How does the program work?

We create a special promo code for each participating business. Employees can use the promo code to access ticket discounts and pre-sale opportunities throughout the year. Each month, new offers are created and emailed to each company contact, who then forwards the information. Please let us know if there are any opportunities to visit and provide this information in person.

What types of shows are offered?

We offer special discounts and priority offers to select Broadway, TPAC Presents, War Memorial Auditorium Presents, Nashville House Concerts, and Nashville Repertory Theatre shows throughout each season. Additionally, Nashville Ballet and Nashville Opera performances have their own discounts. Visit NashvilleBallet.com or NashvilleOpera.org for more information.

How do I find out if my company participates?

Many companies in the Nashville area participate in the program. Contact Group Sales to find out if your company is included.

How can my company participate in Corporate Saver?

The Corporate Saver program is available for companies and organizations who donate a minimum of $500 annually to support TPAC Education, or are a Sponsor or Contributing Partner of TPAC. Contact us to learn more about becoming a donor, sponsor, or contributing partner.

What if I would like season tickets for my business?

Season ticket options are available to corporate partners as a part of our BizTix program.

BizTix

What is BizTix?

BizTix is a turn-key, cost-effective benefit program for companies to underwrite all or a portion of their season ticket packages. We have two options to fit your business needs. Our first allows you to purchase Broadway at TPAC or Nashville Repertory Theatre season tickets under your business name for a flat rate. Our second gives you the option to pay for part or all of a season ticket package for you and your employees. For your convenience, both TPAC and Nashville Repertory Theatre handle all the promotion and sales efforts for you.

Can I tailor the BizTix program to fit my specific company’s needs?

TPAC Group Sales can work with you to find the best plan for your company.

How does the partial payment plan work?

A budget is established for the amount you wish to cover (cap number of employees, a select percentage of the package cost, or a flat dollar amount per package). Forms are sent to Human Resources or Benefits Department of the participating company with information and deadlines for authorizing employees’ tickets. Employees are charged for their portion of ticket cost at the time HR submits their information. They have the option of paying their portion up front or paying in installments. The remaining balance, which is the company’s portion, is invoiced after the deadline. Before the upcoming season, Group Sales will reach out to confirm participation in the program and to confirm eligible employees. A renewal packet is then mailed to all employees that take advantage of this program.

When are season tickets generally sold?

The Broadway at TPAC and Nashville Repertory Theatre season ticket packages are typically sold between March and August. Each participating company sets the dates for which the BizTix program is open for ordering.

How do I sign up for season tickets and receive the BizTix partial payment plan from my company?

Contact your Human Resources Department. They will have copies of the order form and your company contact will need to sign off on this order form before you fax or mail it to TPAC Patron Services.

Do you have a seating chart of the theater?

Seating charts for Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater, and War Memorial Auditorium can be viewed on our Seat Maps page. For more information about seat locations, call 615-782-4040.

What’s playing at TPAC? What’s coming up?

Visit our website calendar, which gives you several options for viewing the schedule of performances.

Sign up for StageLinks, our e-newsletter, or pick up a copy of On Stage, the TPAC brochure. StageLinks alerts you to upcoming shows, discount offers, and breaking news. On Stage contains calendar listings of every performance at TPAC, and it’s available in the TPAC lobbies.

What is your late seating policy at TPAC?

Since TPAC holds several different types of performances, the policy for late seating is at the discretion of the production company and therefore varies by show. Some production companies require audience members to “hold” outside the theater until an appropriate time in the performance. We encourage patrons to arrive at least 30 minutes prior to their scheduled performance to avoid frustration.

How long does the performance last?

Run times vary per performance. Please call Patron Services at 615-782-4040 between 10:00 a.m. and 6:00 p.m. for show specific run times.

What is the dress code?

There is no specific dress code. Please wear clothes that make you the most comfortable.

What items are prohibited from performances?

Prohibited items include:

  • Oversized bags and backpacks
  • Outside food or drink
  • Drugs, smoking, or use of vaporizers or e-cigs
  • Selfie sticks
  • Weapons
  • Face paint and face masks
  • Laptops and iPads
  • Musical instruments
  • Audio recording devices or professional photography equipment (cameras with detachable lenses).
  • Laser pens

Certain shows include additional items, these items will be posted on a sign outside of the venue entrance.

Do you sell food and beverages at the performances?

Yes. Prior to performances and during intermission, beverages, snacks, and specialty items are available for purchase at TPAC’s Center Landing Café and bars in the theater lobbies.

Do you sell liquor?

Yes. We sell wine, beer, and mixed drinks prior to most performances and during intermission.

Can you eat and drink during performances?

After many comments and extensive research, TPAC has followed many NYC Broadway theaters and other performing arts centers in allowing food and drinks purchased in the lobby into the theater for its Broadway Season and TPAC Presents shows. This practice may vary depending on the visiting production company’s policy. The Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre allow drinks without ice into the theater during their performances, but do not allow food.

Are tobacco products allowed in the theaters?

TPAC and War Memorial Auditorium are non-smoking facilities and no tobacco products of any kind are allowed. This includes cigarettes, cigars, pipes, chewing tobacco, and vaporizers. Designated smoking areas are located outside each building.

Are cameras and recorders allowed in the theater?

No. The use of cameras and recording devices are strictly prohibited by the contracts with the performing artists and organizations.

Does TPAC accept credit cards?

TPAC and War Memorial Auditorium accept Visa, Mastercard, American Express, and Discover. Visa and Mastercard debit cards are also accepted.

Is there an ATM?

Yes, in the Main Lobby inside the Deaderick Street entrance.

Where are the restrooms?

Restrooms are located on G Level of the Andrew Jackson Hall lobby, down one level when you enter the building under the marquee on 6th Avenue, and down the stairs in the back of Jackson Hall. Restrooms are in the James K. Polk and Andrew Johnson theater lobbies. Special accessible restrooms are in the rear of Jackson Hall for performances in that theater, on Level G of the Jackson Hall lobby, and in the Polk Theater lobby.

Do you have wheelchairs?

Wheelchairs are available at no cost for use at any theater at TPAC and War Memorial Auditorium with advance notice on a “first come, first served” basis. To reserve a wheelchair, call 615-782-4087 two days prior to the performance you plan to attend. By calling this number, you may also request assistance from TPAC staff on the curb at the main entrance to TPAC on 6th Avenue.

Are you accessible to people with disabilities?

Yes. TPAC is accessible to people with disabilities and provides special services for people with special needs including audio descriptions of select performances – typically the Sunday matinees for Broadway engagements. Get more information on parking, seating, and signed performances for the hearing-impaired. Feel free to call 615-782-6577 to discuss your special needs in advance if your questions are not addressed on this web site.

I left an item at TPAC. Do you have a “lost and found” department?

Yes. Please call 615-782-4098 and leave your name, telephone number, and a detailed message about your item – when you lost it and what performance you were attending. Someone will look for the item and get back to you as soon as possible.

Where is TPAC located?

TPAC is located in the James K. Polk Cultural Center at 505 Deaderick Street in the heart of downtown Nashville, directly across from War Memorial Plaza and one block from the Tennessee State Capitol Building. Get directions at our Visit page.

Where is War Memorial Auditorium located?

War Memorial Auditorium is located at 301 6th Avenue North. Get directions at our Visit page.

Where can I park within walking distance of TPAC?
Do you have valet parking?

Valet is provided courtesy of LAZ Parking for select events at TPAC. The drop-off and pick-up areas are located on 6th Avenue by the marquee entrance near the corner of Deaderick Street. Due to the varied nature of events at TPAC, please call us at 615-782-4040 if you have questions about valet service specific to your event.

The current valet rate is $30, payable to the LAZ cashier located inside the lobby at the Andrew Jackson Hall box office.  For additional information visit Directions and Parking.

How can I get information about renting one of your theaters?

See our comprehensive facility and rental information.

What is the maximum seating capacity?

Andrew Jackson Hall: 2,472
James K. Polk Theater: 1,075
Andrew Johnson Theater: 264
War Memorial Auditorium (open floor capacity): 2,044
War Memorial Auditorium (theatrical seating): 1,661
War Memorial Auditorium (banquet seating): 400

Final Seating Capacity is based on each performance’s technical needs.

Do you rent space for special occasions like wedding receptions, graduations, recitals, and meetings?

Yes. TPAC facilities are available for special use. Visit the facilities and rental section of our site.

What is your mailing address?

PO Box 190660
Nashville, TN 37219

For deliveries:
505 Deaderick Street
3rd Floor
Nashville, TN 37243

What is your fax number?

615-782-4001

Do you have any job openings?
How can I get an audition to appear in a performance at TPAC?

For information on local auditions, contact TPAC resident companies: Nashville BalletNashville Opera and Nashville Repertory Theatre. Auditions for Broadway tours are not held at or by TPAC.

Can members of the public purchase tickets to the HOT Season for Young People?

Performances with the HOT Season for Young People are not available to the general public. These shows occur during the week and are especially for teachers bringing their students. Please encourage your child’s teacher to select a show and make a reservation; teachers can bring groups as small as 10 students. For security reasons, parents cannot meet their children at the performance. They may only attend as a registered chaperone through their child’s school. From time to time, we are able to open a performance to the public, especially for Regions Free Days or sensory-friendly performances. If you would like to add your email to our notification list, contact our Education Department.

How can my child get involved with TPAC?

TPAC Education offers many programs through school teams and individual classes.

In addition, TPAC’s Broadway season and the TPAC Presents series both have selections suitable for children. Please check our TPAC Events Calendar and call our TPAC Box Office at 615-782-4040 for any questions about age-appropriateness. In addition, each year, one show in TPAC’s Broadway Series includes a Kids’ Night on Broadway celebration. It’s a great way for families to experience theatre together at an affordable price.

How do you choose the performances you present to young people?

We choose performances for the HOT Season for Young People through local professional relationships and national and international companies and agencies. We first see many of the productions showcased at IPAY (International Performing Arts for Youth) and PAE (Performing Arts Exchange) conferences.

What kinds of assistance do you offer for special needs requirements?

With advance notice for our school performances, TPAC can provide assistance upon arrival, accessible seating, audio-description, hearing devices, sign language interpretation, and social story supports.

Can my school group eat lunch at TPAC after the performance?

Yes. To bring and eat lunch at TPAC, please request a lunch location with our HOT Senior Manager at the time of your ticket reservation. TPAC has many different events happening in our theater lobbies, and advance scheduling is mandatory.

Do you offer acting classes, music lessons, or summer camps?

Not at this time. We do have occasional student or adult workshops and master class opportunities through local and traveling companies. To add your name to our email list, contact our Education Department.

Can my school apply for TPAC’s Disney Musicals in Schools program?

Please check our website for school eligibility and the annual application, generally due in September of each school year. At present, the program is limited to Metro Nashville Public Schools.

What programs do you have for adults?

We have an extensive adult learner program called InsideOut. This enrichment series takes the audience behind the scenes and includes interviews, performance excerpts, inside looks at production and rehearsal, and occasional workshops from touring companies. In addition, TPAC offers professional development opportunities for educators.

How can my high school student be eligible to go to The Jimmy Awards in New York?

A student must participate in their school musical, and that school must apply to be included in the Spotlight Awards program. After the Nashville awards ceremony, the winning “Best Actor and “Best Actress” will go to New York to compete with other students from across the nation.

What is ArtSmart?

ArtSmart pairs teaching artists with teachers to help students get the most impact, understanding, and enjoyment from a performance. Pre-performance sessions at schools actively engage students in creative exploration and problem-solving. In addition, the program provides professional development for any interested educator in arts integration techniques and strategies. TPAC’s ArtSmart is a nearly 40-year-old program based on a Lincoln Center model of aesthetic education.

What do you mean when you refer to arts education and arts integration?

Arts Education at TPAC encompasses the expanding field of educational practice and research informed by investigations into learning through arts experiences. Our programs include a variety of approaches that use the power of the arts to expand imagination, creativity, knowledge, connection to other subjects, problem-solving, confidence, and collaboration. Arts Integration describes a variety of ways to impact student learning by integrating the performing arts with academic subjects. The combination incorporates the creative expression, methods, inspiration, and motivation of the arts with curriculum content and objectives.

What is a Teaching Artist and what do they do?

Teaching Artists (TAs), also called artist/educators or community artists, are professional artists (performing, visual, literary) who teach and integrate their art form, perspectives, and skills into a wide range of settings. Teaching Artists work in TPAC’s arts education programs in various capacities. They are paid professionals who travel to schools for one-time visits, residencies, and after-school programs. TAs also partner with educators; provide professional development; lead school, family, and community workshops; and research, assess, and generate supporting materials. Utilizing their expertise in the arts and the creative process, they originate activities and explorations to suit the participant age group, the program goal, the setting, and specific educational partnerships.

How can I become a TPAC teaching artist?

Contact TPAC Education and Community.  We will respond and let you know if there are upcoming opportunities to join our teaching artists faculty.

Why is your pre-school program called Wolf Trap?

Our pre-school arts program, Wolf Trap Early Learning Through the Arts, follows a nationally recognized model from the Wolf Trap Institute outside of Washington, D.C. The name comes from the historic land, the Wolf Trap Farm, where the institute and the Wolf Trap National Park for the Performing Arts are located.

What is 'Give Yourself a High Five'?

Give Yourself a High Five is the name of TPAC’s album of songs based on original and traditional music that TPAC Teaching Artists in our Wolf Trap Early Learning Through the Arts program have used in the classroom. This lively recording was created as a tool for pre-school teachers, and it  addresses a wide spectrum of early childhood development goals with various styles of music. The album is appropriate for families, and it won the 2012 Parents’ Choice Gold Award. It is available for sale at CD Baby, on iTunes, and at the TPAC Box Office.

How do I request tickets for my organization's fundraiser?
What does my donation do?

Gifts to TPAC support our cultural outreach and education mission. TPAC Education delivers interactive, impactful experiences in the arts that propel learning, creative thinking, problem-solving, and confidence that children need for success in school and adulthood. Learn more at Education & Community.