Patron Health & Safety


Health & safety measures

As we prepare to welcome audiences back to the incomparable magic of live performances at Tennessee Performing Arts Center, our top priority is helping to ensure our community of patrons, artists, staff, students, teachers, and volunteers can have complete confidence to enjoy safe and memorable experiences with the arts.

To promote the health and safety of yourself and others, and in accordance with guidance by the Occupational Safety and Health Administration (OSHA) and Centers for Disease Control and Prevention (CDC), we have updated our Patron Entry Policy:

  • Beginning November 17, 2021, ticket holders 12 years and older will be required to show proof of negative COVID-19 PCR, negative antigen, or positive antibody test administered within 3 days of the performance date.
  • As an alternative, patrons may also provide proof of full vaccination against COVID-19 . 
  • In addition, all audience members 6 years and older must wear a mask. TPAC highly recommends children ages 2-5 wear a mask.

Together with our official health and safety partner, HCA Healthcare/TriStar Health, we will continue to adjust COVID-19 protocols according to recommendations of health and government officials. Additional changes to these protocols will be sent to patrons prior to upcoming performances.

 

What does this mean for me?

  • All patrons 6+ years of age are required to wear masks consistent with CDC guidelines (completely covering the nose, mouth, and under the chin) while inside any TPAC venue.
  • TPAC also highly recommends children ages 2-5 wear a mask.
  • Before entering the venue, patrons 12+ years of age are required to present printed or digital documentation of a negative COVID-19 PCR test, a negative antigen test, or a positive antibody test result administered within 3 days of the performance date. Documentation must include the name of the patron and the date of the test and indicate it was administered by an official testing center, healthcare provider, or pharmacy.
  • As an alternative, fully vaccinated patrons 12+ years of age may present printed or digital documentation of their vaccination status, indicating completion of a final dose at least 14 days prior to the performance date. An official vaccination card must include the name of the patron and the date of the final vaccine administered (second dose for Moderna/Pfizer and single dose for Johnson & Johnson).
  • A matching ID will be required for all guests 19+ years of age presenting documentation of a negative COVID-19 test, negative antigen test, positive antibody test, or full vaccination status.
  • Find the COVID-19 Assessment Site convenient to you.

 

Here are a few things to expect when you return to TPAC:

  • Patrons 12+ are required to show proof of a negative COVID-19 PCR test, negative antigen test, or positive antibody test administered within 3 days of the performance date. As an alternative, patrons may provide proof of full vaccination against COVID-19.
face mask
  • Patrons 6+ are required to wear a mask regardless of vaccination status. TPAC highly recommends masks for children ages 2-5.
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  • Our continental seating and lobbies do not allow for social distancing, but we encourage distancing in restrooms, elevators, and other public areas where appropriate.
clean hands
  • Touchless hand sanitizer stations will be available throughout the building.

Other changes behind the scenes include:

hand crossed out
  • When feasible, we’ll provide a touchless environment in restrooms, concessions, merchandise, and Box Office.
bucket with cleaning tools
  • Enhanced hygiene, sanitation, and cleaning protocols according to CDC and industry standards.
fan blades
  • Updated air filtration systems to improve ventilation in public spaces and backstage.
hand with a safety checkmark
  • Sanitization of high-touch surfaces.

Frequently Asked Questions

You will need to bring proof of a negative COVID-19 PCR, a negative antigen test, or a positive antibody test taken within 3 days of the performance time. Date-stamped PCR or antigen tests from an accredited healthcare provider will be accepted.

Find the COVID-19 Assessment Site convenient to you.

Someone is considered fully vaccinated two weeks after their second shot of the Pfizer or Moderna COVID-19 vaccine, or two weeks after receiving the single-dose Johnson & Johnson vaccine.

If it has been less than two weeks since your last vaccine dose, you will need to provide proof of a negative COVID-19 PCR test, a negative antigen test, or a positive antibody test taken within 3 days of the performance start time.

Home tests will not be accepted.

Medical personnel with ReCOVer-Health will be available to check your test results or vaccination status before you enter the building for your performance.

 

For vaccinated individuals, the verification process includes:

  • Matching the name on the vaccination card with your government-issued photo ID, such as a driver’s license or a passport.
  • Verifying that you have received one (1) dose of the Johnson & Johnson vaccine or two (2) doses of the Pfizer or Moderna vaccine.
  • Verifying that the date of your last dose of vaccination is at least two weeks prior to the current date.
  • Verifying that the documentation in all other ways is a legitimate CDC vaccination card.

You may bring your physical vaccination card or a photo of your vaccination card. All guests must present a government-issued photo ID such as a driver’s license or passport.

For individuals providing a negative test result, the test must be taken within 3 days of the performance start time. Date-stamped PCR or antigen tests from an accredited healthcare provider will be accepted.

We will accept a clearly readable photo of your vaccination card. We recommend that you take a photo of your card and store it in your mobile device.

No, vaccination records will not be stored. You may present physical or digital proof of your full vaccination status card each time you attend a performance at TPAC along with a government-issued photo ID.

Someone is considered fully vaccinated two weeks after their second shot of the Pfizer or Moderna COVID-19 vaccine, or two weeks after receiving the single-dose Johnson & Johnson vaccine.

If you have only one shot of the Pfizer or Moderna vaccine, you must provide proof of a negative COVID-19 PCR or antigen test taken within 3 days of the performance time to attend a TPAC-presented performance or event.

Yes, guest 6+ years of age are required to wear a mask regardless of test results or vaccination status. TPAC also highly recommends children ages 2-5 wear a mask. Masks must be worn for the duration of the performance.

Masks must be disposable or cloth, well-fitting, and consistent with CDC guidelines (completely covering the nose, mouth, and under the chin). TPAC will provide disposable masks for those who don’t have them. Face shields are not acceptable substitutions for face masks.

Our Box Office opens 90 minutes prior to the performance. We encourage you to arrive as early as you can to allow enough time for health verification, ticket scanning, and locating your seats.

ReCOVer-Health will be stationed at the venue doors to verify your negative test results or vaccination status. After this is confirmed, you will receive a wristband and be allowed entry. To enter the theater, your ticket will be scanned at the theater doors. Ushers will be available to help you find your seat.

Lobbies in the James K. Polk Cultural Center and in the TPAC venues (Andrew Jackson Hall, James K. Polk Theater, Andrew Johnson Theater, and the historic War Memorial Auditorium) do not allow for social distancing. We encourage physical distancing in elevators, restrooms, and other public areas.

Concessions for TPAC performances and events may vary. Additional information will be shared in advance through your event reminder email.

For questions about your tickets, email our Box Office at BoxOffice@TPAC.org or call 615-782-4040 so that we may assist you.

We will continue to adjust COVID-19 protocols according to recommendations by health and government officials. Additional changes to these protocols will be sent to patrons prior to upcoming performances and updated on this page.

In addition to wearing a mask when social distancing is difficult, you can further minimize risk by:

  • Washing your hands often with soap and water for 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
  • Avoiding touching your eyes, nose, and mouth with unwashed hands
  • Avoiding close contact with people who are ill
  • Staying home when you are ill
  • Practicing good respiratory etiquette and cover your mouth and nose when coughing or sneezing
  • If using a tissue, immediately throwing the tissue in the garbage and washing your hands

Our Commitment to Your Safety

All visitors must follow TPAC’s health protocols which are designed to protect the safety and well-being of our artists, patrons, educators, students, staff, and volunteers. TPAC protocols are developed from recommendations by the Centers for Disease Control and Prevention (CDC), the Occupational Safety & Health Administration (OSHA), local health officials, and TPAC’s official health and safety partner, HCA Healthcare/TriStar Health. They may be modified according to current public health and government directives. By visiting TPAC, you voluntarily assume all risks of exposure to COVID-19 and other communicable diseases. We encourage all TPAC guests to take precautions, as recommended by the CDC, to protect themselves and others in public spaces. Please help keep each other safe.

 

Assumption of Risk

We appreciate your cooperation as we strive to make the guest experience as safe as possible for all. By visiting TPAC, purchasing tickets to and/or attending any event at TPAC or War Memorial Auditorium, you acknowledge and voluntarily assume all the risks of exposure to COVID-19 and other communicable diseases. You also acknowledge notice of and agree to follow all facility rules, posted instructions, and protocols. You also agree to notify all guests for whom you are purchasing tickets of the instructions and protocols disclosed here, those that may be made publicly available for the event, and those that may be conveyed prior to your party’s arrival. You acknowledge and agree that you are voluntarily assuming all risks of exposure to COVID-19 and other communicable diseases and agree to release, waive, and discharge the facility and all related and affiliated individuals and entities, and all individuals and entities involved in the event at the Tennessee Performing Arts Center (TPAC) and/or War Memorial Auditorium (WMA) which you are attending, from all the claims directly or indirectly arising from your visit to TPAC and/or WMA.