Policies & Procedures

TPAC’s SEASON FOR YOUNG PEOPLE PROMISE is our guarantee that when you reserve tickets for your school group during the 2021-22 Season for Young People, you can do so with confidence. In the event of school closures, if you have concerns about attending a performance at TPAC due to COVID-19, or if a performance is canceled, you may choose one of the following options.*

  • Request different dates for virtual or in-person viewing (if available),

  • Transfer your school’s payment toward future Season for Young People performances or

  • Receive a full refund.

*Requests must be made no later than 30 days prior to performance dates. In the event of more urgent circumstances due to school closures, please contact the SFYP office as quickly as possible.

 

Pick a topic below for more information. Questions? Contact us and choose the “Education & Community Engagement” option.

VIRTUAL PERFORMANCES

Reservation Details for Virtual Performances

TPAC’s Season for Young People virtual performances are for school groups.  Tickets to these events are not open to the public or sold at TPAC’s box offices. All reservations must be made by the school, including students, family members, and faculty.

Virtual performances are reserved by a classroom, grade level or school.  (See also discounted tickets.)

  • Reserve for a classroom (up to 30 audience members) for $25
  • Reserve for a grade level (up to 150 audience members) for $100
  • Reserve for an entire school (300+ audience members) for $200

Virtual performances are available for a range of dates, usually 2-3 weeks, and are accessible with an online link.  Reserving these performances allows you to use the performance link at any time during the provided date range.  Please note that virtual performances are contracted for the specific provided date range, and these dates cannot be extended or changed.

Payment Policies for Virtual Performances

2 weeks prior to the virtual performance window start date you must remit payment in full. Refunds are not issued due to illness, absence, transfer, or dissatisfaction of a performance. Mail checks with a copy of your invoice to TPAC Education, PO Box 190660, Nashville, TN 37219. Credit cards are accepted by phone at 615-687-4288. Do not e-mail credit card information.

 

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The deadline for payment or cancellation for virtual performances are 2 weeks prior to the performance window start date.  Deadlines will be clearly stated on confirmations and invoices sent to schools.

Cost should never be a barrier for anyone to experience the arts. Please contact us if you have questions or requests concerning ticket price. Ticket subsidies are available to schools in need of funding assistance when requested in advance. Requests must be submitted in writing before payment is made. For more information on how to qualify for discounts, contact the Education Reservations Line at 615-687-4288.

All cancellations must be made in writing on or before the deadline (2 weeks prior to the virtual performance window start date). Failure to cancel by this deadline will result in a cancellation fee (50% of your payment due). Deadlines for reservations made after the payment deadline will be determined at the time of reservation confirmation and will be clearly stated on confirmations and invoices sent to schools.

If you need to increase or decrease the reservation price level (classroom, grade level or school), please request the change in writing. Additional payments due must be paid for no later than the day of the performance. Lowering the reservation level must be done BEFORE the deadline date (2 weeks prior to the performance window start date).  Attendance counts cannot be lowered after this time.

Arts Engagements are short videos and resources available to schools for specific performances. These can be added to the related performance for no additional cost. Residencies booked without a correlating show reservation can be booked at the Virtual Performance cost levels.

Additional Policies for Virtual Performances

In the event of inclement weather or school closings, the show will go on. Please note that virtual performances are contracted for the specific provided date range, and these dates cannot be extended or changed. If your school is closed during the virtual performance window and you are unable to reschedule your school’s planned viewing time, TPAC will offer a refund or apply the funds to another upcoming Season for Young People production. (This applies for any official school closings – flooding, snow, illness, etc.)

Season for Young People performances are selected with the classroom curriculum in mind and connect to curriculum standards. Suggested curriculum connections for each show can be found on TPAC’s website in the “Field Trips to TPAC” section of Education and Community.

TPAC staff carefully considers grade level recommendations to ensure the best experience for everyone. If you would like to reserve seats for a group outside of these recommendations, please call the Education Reservations Line at 615-687-4288 to discuss the performance content

IN-PERSON PERFORMANCES, SPRING 2022

We expect health and safety guidelines to change as the vaccination rate increases and the situation with COVID-19 improves. Tennessee Performing Arts Center (TPAC) is working with our official health and safety partner, HCA Healthcare/TriStar Health, to update our protocols for in-person arts engagement and to help ensure a safe environment for our touring artists, technicians, staff, educators, and students. Updated protocols for TPAC’s Season for Young People will be posted in November 2021, and any changes to policies regarding seating, capacity, mask usage, and more will be sent at that time to those with reservations for SYP performances.

Reservation Details

Season for Young People performances are for school groups.  Tickets to these events are not open to the public or sold at TPAC’s box offices. All reservations must be made by the school, including students, school faculty (including bus drivers) and parent chaperones. Groups much purchase a minimum of 10 tickets.

Regular student admission prices for performances are $8.00 each unless otherwise noted.  All adult reservations (including all teachers, bus drivers, and parent chaperones) must be made by one reservation contact person, as part of a reservation for students. One school faculty member may attend free of charge for every 10 students. Additional staff members may be added for $8 each. (See also discounted tickets.)

All adult reservations (including all teachers, bus drivers, and parent chaperones) must be made by one reservation contact person, as part of a reservation for students.

For schools traveling by bus – Parent chaperones can be included in a reservation at $8 a ticket if they are traveling to the theater on the bus with students. If your school has a concern about this policy, please contact us to make alternate arrangements. Parents who contact TPAC directly or arrive separately from the school group will not be allowed to enter the theater or permitted to purchase tickets.

For school groups traveling by car or van – If your group will be arriving in cars or vans, the reservation contact person is required to submit a list including all attending adult names at least 1 week prior to the performance dates. Any adults that do not arrive on a bus and are not on a provided list 1 week before the performance will not be allowed to enter the theater or to purchase tickets. Groups will not be seated until all members have arrived.

Performance availability is constantly changing. For updated availability, call the Education Reservations Line at 615-687-4288. If there is not availability for a requested show, you be placed on a waiting list and contacted if seats become available.

TPAC can provide special assistance to enter the building, accessible seating, audio description, hearing devices, or sign language interpretation. Please advise us of accommodations that would benefit your students by noting them on your reservation request, or by contacting the Education Reservations Line at 615-687-4288 at least 14 days in advance of your visit.

Payment Policies

6 weeks prior to the performance opening you must submit the final attendance count and remit payment in full. Reservation numbers and payment amount due will not be changed after this point.  Refunds are not issued due to illness, absence, transfer, or dissatisfaction of a performance. Mail checks with a copy of your invoice to TPAC Education, PO Box 190660, Nashville, TN 37219. Credit cards are accepted by phone at 615-687-4288. Do not e-mail credit card information.

The deadline for payment, final attendance count, and cancellation are 6 weeks prior to the show opening.  If the 6-week mark falls on a weekend or school break, the deadline will be moved to the Friday before or the Monday after. Deadlines will be clearly stated on confirmations and invoices sent to schools.  Reservation numbers and payment due will not be changed after this deadline.

The reservation contact person must submit all school paperwork to obtain approval and transportation in time to meet the 6-week deadline.  Final attendance counts are submitted to TPAC by the deadline (6 weeks prior to the show opening) and cannot be lowered after this time.

Cost should never be a barrier for anyone to experience the arts. Please contact us if you have questions or requests concerning ticket price. Ticket subsidies are available to schools in need of funding assistance when requested in advance. Subsidy requests must be submitted in writing before payment is made. For more information on how to qualify for subsidies, contact the Education Reservations Line at 615-687-4288.

If your school policy does not allow you to submit full payment 6 weeks in advance, you will still need to submit your final attendance count and a copy of your Purchase Order for the full amount due. Reservation numbers and payment due will not be changed after this point.

All cancellations must be made in writing on or before the deadline (6 weeks prior to the performance opening). Failure to cancel by this deadline will result in a cancellation fee equal to 50% of the payment due.

Reservations which consist of fully subsidized tickets are required to submit a final attendance count 6 weeks prior to the performance opening.  Fully subsidized reservations dropping more than 20 tickets or canceling all tickets after the 6-week deadline will result in a $200 ticketing fee.

Deadlines for reservations made after the 6-week deadline will be determined at the time of reservation confirmation and will be clearly stated on confirmations and invoices sent to schools.

If you need to increase the number of seats after the 6-week deadline, please request the additional seats in writing. Seats will be added to the reservation based on availability. Additional seats must be paid for no later than the day of the performance.

If you need to decrease the number of seats in your reservation, you must do so BEFORE the deadline date (6 weeks prior to the performance opening).  Attendance counts cannot be lowered after this time.  Fully subsidized reservations dropping more than 20 tickets or canceling all tickets after the 6-week deadline will result in a $200 ticketing fee.

Any school may apply for assistance with their travel costs by filling out our Travel Grant Application. Travel Grants reimburse 50% of your travel costs and will be distributed after required documentation has been submitted to TPAC. Travel Grant forms and receipts are due by the 2nd Friday of May in any given school year.

Day of Show

Parking and directional information can be found on TPAC’s website in the “Field Trips to TPAC” section of Education and Community. Bus drivers should follow the direction of the TPAC bus parkers. Do not allow your students to get off the bus until directed to do so by the TPAC bus parkers.

Personal vehicle parking is not provided by TPAC. Cars and vans are not permitted to park around the building. Please plan to park personal vehicles in one of the surrounding parking facilities. A downtown parking guide is available on our website. Availability and rates are not regulated by TPAC and may change. Please arrive early to allow time for parking. Parent chaperones that arrive after the school group is seated will not be seated with your group.

All seating is pre-arranged by sections. Seating assignments are based on several factors, including the date full payment is received, special needs, age of students, size of group, and arrival time. You will be seated as a group when everyone in your group has arrived.  Parent chaperones that arrive after the school group is seated will not be seated with your group.

Season for Young People performances are intended for school-age children. We discourage bringing children ages 3 and under. We reserve the right to ensure that all patrons have an enjoyable experience. At any time if a child becomes disruptive, be considerate of others and exit the theater promptly.

Teachers are expected to inform students of appropriate behavior prior to arrival at TPAC.

Theatre etiquette policies can be found on TPAC’s website in the “Field Trips to TPAC” section of Education and Community. If students are disruptive, TPAC staff reserves the right to prevent them from entering the theater or to remove them from the theater. Teachers and chaperones should sit among students to monitor behavior during the performance.

TalkBacks are Q&A sessions between students and performers after a show and may add up to 30 minutes to your time at TPAC. To participate in these optional TalkBacks, the reservation contact person must sign up with the Season for Young People office prior to the show day.

Additional Policies

In the event of inclement weather or school closings, the show will go on – even if only one school is able to attend. If your school is closed, TPAC will attempt to offer available make-up days. If that is not possible, TPAC will offer a refund or apply the funds to another upcoming Season for Young People production. (This applies for any official school closings – flooding, snow, illness, etc.)

Season for Young People performances are selected with the classroom curriculum in mind and connect to curriculum standards. Suggested curriculum connections for each show can be found on TPAC’s website in the “Field Trips to TPAC” section of Education and Community.

 

TPAC staff carefully considers grade level recommendations to ensure the best experience for everyone. If you would like to reserve seats for a group outside of these recommendations, please call the Education Reservations Line at 615-687-4288 to discuss the performance content.