Terms & Billing

GROUP MINIMUM

The minimum varies by show, but is typically 10 tickets to the same performance for Broadway, TPAC Presents, War Memorial Auditorium Presents, Nashville House Concerts, and Nashville Repertory Theatre.

BILLING AND PAYMENT

  • Acknowledgement of your order with payment due date will be e-mailed to you within 48 hours of your reservation. By reserving group tickets, you acknowledge and accept all group sales policies.
  • Payment can be made via phone with any major credit card or by mailing a check or money order to TPAC’s Group Sales Office (PO Box 190660, Nashville, TN 37219). Send one check for final payment.
  • For all Broadway shows, full payment is due 12-16 weeks prior to the show’s opening date. Reservations made after the deadline requires full payment within 3 business days. Some shows may require a different payment policy. Contact TPAC Group Sales for details.
  • Additional handling fees may apply.
  • Until final payment, your group may change the number of tickets without penalty but must meet group minimum requirements.
  • Reserved tickets will be released without notice if scheduled payments are not received by the due date.

TERMS

  • Tickets are subject to availability.
  • NO REFUNDS.
  • Exchanges for performances are subject to the guidelines of touring management and may not be allowed. If approved, exchanges can only be for another performance of the same show and may incur a per ticket exchange fee. Exchange may also result in loss of group rate. Ticket holder is responsible for any increase in ticket price due to exchange.
  • Tickets will only be issued upon receipt of full payment.
  • Please advise TPAC Group Sales of any special seating or accessibility needs at the time of your reservation. JACKSON HALL: Rows E and P of the Tier and Rear Orchestra are accessible. POLK THEATER: 16 accessible seats behind Row R seats 101-112 and 301-312.
  • Events, dates, times, guest artists, and repertoire are subject to change without notice.
  • In the event of a change in the show schedule, the theater’s liability is limited to a satisfactory rescheduling or the return of deposit monies. Performances are not cancelled due to weather conditions.
  • Some shows contain adult language and/or content. As always, we encourage you to contact TPAC directly for more specifics.
  • All terms and conditions are subject to change without notice.

OUT-OF-STATE AND THIRD-PARTY POLICY

Out-of-state group orders must be picked up in person at the Main Box Office. Any patron who resides outside of the state of Tennessee and requests that group tickets be mailed must meet one of the following criteria: (i) is a certified tour operator belonging to at least one nationally recognized motor coach association (ii) represents a school, college, or university with a verifiable campus mailing address, and (iii) represents a company or organization with a verifiable business mailing address. Out-of-state group orders may not be mailed to a P.O. Box. TPAC reserves the right to refuse mailing to any entity that does not meet the criteria described above. All requests to have group orders mailed outside of the state of Tennessee will be reviewed on a case by case basis.

By purchasing group tickets to Tennessee Performing Arts Centers’ events, you agree that you represent and warrant that the tickets you receive will not be resold to individuals above the face value unless you meet all of the following conditions: (i) you are a tour operator, authorized concierge service company, travel agent or other authorized travel industry partner that (ii) you package the tickets with hotel reservations, transportation arrangements or other travel amenities and (iii) such package shall include substantial value to each individual purchaser above and beyond the rights and access provided by the ticket to the event. Tennessee Performing Arts Center reserves the right to refuse service to any entity that resells our tickets for profit in the secondary marketplace, and to cancel any tickets sold by group purchasers to individuals in violation of this agreement without compensation.