Ticket Buyers Beware

Scalpers and secondary ticket brokers sell tickets, mostly on speculation, at inflated prices on websites that may mimic TPAC’s look. Tickets purchased from these websites are significantly more expensive than those purchased from TPAC directly. Plus, tickets NOT purchased through TPAC.org may not be valid and admission could be denied.

For the best experience at the best price, guaranteed tickets, and access to priority offers for other events make TPAC.org your online source for TPAC tickets. You also can buy tickets at the TPAC Box Office or by calling 615-782-4040.

Can I purchase tickets for TPAC events through Ticketmaster?

TPAC does not sell tickets through Ticketmaster. TPAC.org is the only source for TPAC tickets.

How do I know if I purchased tickets from a secondary broker?

There are a few telltale signs that your tickets were purchased from a secondary broker:

  • Was the confirmation email for your order delivered from No-Reply@TPAC.org?
  • Is your order confirmation number comprised of seven (7) digits?
  • Were your exact seat locations assigned at the time of purchase?
  • Are you able to pull up your order by logging into the TPAC Concierge mobile app using the same email and password used during your purchase?
  • Were you told that your tickets would be delivered to the TPAC Concierge app 48 hours prior to your performance?

If the answer to any of these questions is “No,” odds are you did not purchase your tickets through TPAC.

What are some examples of secondary ticket brokering websites?

Below are some of the more popular ticket scalping sites:


What do I do if I’ve purchased my tickets through a secondary broker?

The tickets you purchased may be valid and will get you into your performance without incident, though you probably paid significantly more than the actual face value.

However, it is not uncommon for counterfeit tickets to be sold through second party ticket brokering sites. If you have been a victim of counterfeit tickets, you should contact your bank for assistance. To report a fraudulent ticket seller and file a complaint, contact the Better Business Bureau by following the link below.

BBB – Better Business Bureau – Online Complaint System

I was told that my tickets would be delivered by mail or email, and I haven’t received them. What should I do?

Contact the customer support provided by the website where you purchased your tickets for assistance. TPAC does not mail or email tickets.

According to the secondary ticket brokering site where I made my purchase, my tickets will be placed under my name at will call. What do I do if my tickets cannot be located when I arrive?

When tickets are purchased through a second party, TPAC depends on the seller to provide TPAC Box Office with the buyer’s name and TPAC order number prior to the performance so that we may locate the tickets and place them under the appropriate name. If your tickets cannot be located at will call, contact the customer support provided by the website where you purchased your tickets and request that the seller email the required information to BoxOffice@TPAC.org.

Be smart. Be safe. TPAC.org is the only official source for buying tickets to events at Tennessee Performing Arts Center.