Goal & Position Overview
The Tennessee Performng Arts Center in Nashville is seeking an experienced, skilled and highly motivated Security Officer.
Tennessee Performing Arts Center
The nonprofit Tennessee Performing Arts Center is located in downtown Nashville and is dedicated to providing and supporting the presentation of the performing arts and culture. TPAC administers one of the largest and most comprehensive arts education programs in the United States, serving students from pre-school to high school, educators and adults. Over the past four decades, TPAC has welcomed 12 million audience members to our theaters. Located in the James K. Polk Cultural Center, TPAC occupies an entire city block between 5th and 6th Avenues and Deaderick and Union Streets. Performance venues include Andrew Jackson Hall (2,475 seats), James K. Polk Theater (1,075), Andrew Johnson Theater (256), and the War Memorial Auditorium (1,661), a historic concert hall located across 6th Avenue from the Center.
Nashville is now a major market for Broadway tours and the Center presents a variety of special engagements from iconic performers, musicians, comedians, dance companies, and more.
The Tennessee Performing Arts center serves as the home to three resident artistic companies, Nashville Ballet, Nashville Opera, and Nashville Repertory Theatre.
To assist the Director of Security and Safety to ensure a safe, secure, and friendly environment for all patrons, staff, artists, clients, resident companies and vendors attending events at TPAC.
Security Officers are responsible for implementing the department’s event and stage door policies and will assist with the overall security and safety operation. This is a full-time, non-exempt position, however, due to the nature of the industry, hours of operations call for this position to maintain a flexible schedule and will include daytime, evening, weekend and some holiday shifts.
Primary Duties & Responsibilities
- Ensures the security and safety of patrons, staff, artists, clients, resident companies and vendors of the Tennessee Performing Arts Center through the implementation of departmental policies. Work collaboratively with other departments in this effort, as necessary
- Ensures the security and safety of TPAC assets, property and the property of resident companies, touring companies, clients and renters doing business with TPAC
- Must be responsible and dependable when scheduled to work, arrive on time and ready to work
- Wear uniform assigned by department
- Provide information and directions to patrons, staff, artists, and clients
- Check ID badges of people entering the facilities to verify legitimate access or admission
- Understands front-of-house and back-of-house functions for the implementation of event and performance security protocols according to the needs of each event
- Respond to and investigate situations reported to the Security Department
- Maintain logs and records, complete paperwork, and use computer terminal to input and retrieve data. Process lost and found
- Understands the importance of investigation procedures and can write clear and concise written reports for accidents, theft, fraud, threats against employees, workplace violence and other incidents as directed
- Ability to communicate with State Troopers, MNPD, State Fire Marshal, NFD in person in response to an emergency or calling 911
- Ability to work with the State of Tennessee, their contract building manager (presently Jones Lang LaSalle) to coordinate safety and security at assigned TPAC venues when required
- Patrol and inspect the facility. Report general maintenance or suspicious occurrences to proper authorities, supervisor and/or department
- Monitor security alarm and control panels, access control systems and CCTV system used to oversee the environment and equipment controls of TPAC spaces
- Responsible for the implementation of shipping and receiving of packages and deliveries at the Stage Door
- Maintains a culture of teamwork with other departments and staff. Works cooperatively and in collaboration with staff, clients, and resident companies
- Willing to learn, understand and follow the Crisis Management Plan including incident command protocols, crisis communication, and business recovery; participates in all staff training for emergencies and crises including active shooter, bomb threats and first-aid/AED training, etc.
- Understand the dynamic of dangerous weather and its potential impacts on events and building activities. When weather and environmental conditions arise, notify the Director of Security or a Security Manager so operational contingency recommendations can be made by the Director of Security and Safety in conjunction with other internal departments
- Performs other duties as assigned by Director of Security and Safety
Confident and outgoing personality
Even-tempered when dealing with hostile or antagonistic situations
Attention to detail
Focused on Customer Service
The above listed duties are not all inclusive. This position is expected to perform other work related duties as assigned even though they may not be considered primary duties.
Qualifications & Requirements
Must have at least two years of college experience; or two years of security or related experience and/or training; or equivalent combination of education and experience
Experience in a live performance setting is helpful
Must have an unarmed security license in the state of Tennessee or the ability to obtain one.
Candidate must successfully complete a background check
Possess a valid Tennessee driver’s license
Knowledge of computer operations, including Microsoft Office programs
The following is a description of required and desired language skills.
Excellent verbal and written English communication skills are required. Excellent understanding of body language is required (identify if someone needs help, is acting suspiciously, is feeling ill, is impaired, etc.) Proficiency in other languages is highly desired
The following is a summary of the work environment for the position.
While performing the duties of this job, the employee is regularly exposed to sun, heat, cold and, on occasion, adverse weather conditions such as wind, rain, hail, ice and snow. The noise level in the work environment can range from quiet to very noisy depending on the venue activity. The office areas are well-lit and room temperatures are controlled. Some work areas are subject to very low and very bright lighting levels, at times changing suddenly without notice. Flashing strobes, sudden loud noises, and varying degrees of visibility and temperatures are not uncommon due to event effects.
Please submit your resume to Jobs@TPAC.org or mail / fax a resume to:
TPAC Human Resources
PO Box 190660
Nashville, TN 37219
Please, NO phone calls.