Accessible Services

TPAC is an accessible facility with a variety of services including wheelchair accommodations, accessible parking, assisted listening devices, open captioning, American Sign Language, audio description, TDD phone service, and large print and Braille programs. For general information on accessible services at Tennessee Performing Arts Center, or to address a specific concern, contact our Accessible Services team..

Download a guide and map highlighting Accessibility at TPAC.

Purchasing Show Tickets

Tickets may be purchased at TPAC.org, by phone at 615-782-4040, and in person at the TPAC Box Office. Tell the ticket agent you need accessible seating or select your seats from the Accessible Area when purchasing tickets from TPAC online.

Parking

Accessible parking convenient to TPAC and War Memorial Auditorium is designated on the north side of 6th Avenue, between Deaderick Street and Charlotte Avenue. Parking is free at any of the meters near TPAC with the required state permit displayed. Valet parking for performances at TPAC is provided by LAZ Parking and is available for $25 at the corner of Deaderick Street and 6th Avenue.

Click to download a guide and map highlighting Accessible Services at TPAC
Click to download a guide and map highlighting Accessible Services at TPAC

Entrances

Entrances to TPAC are fully accessible. Enter TPAC under the marquee on 6th Avenue or at the ramp to the right of the Deaderick Street entrance to the building. The accessible entrance to War Memorial Auditorium is located on Union Street, midway between 6th and 7th Avenues. From the sidewalk adjoining Legislative Plaza, take the ramp to the first level of the plaza and turn left. The ramp connects with the pedestrian crossing on Union Street. As you approach from Union Street, the double door on the right side of the building is marked as an accessible entrance (located in the Vietnam Veteran’s courtyard).

Ramps

An interior ramp joins the lobbies of Andrew Jackson Hall and James K. Polk Theater. Whatever entrance you use, you can reach any of the three theaters at TPAC on foot or with a wheelchair.

Elevators

Elevator access is available to all levels of Andrew Jackson Hall and Andrew Johnson Theater. Elevator access is only available on the Orchestra levels of James K. Polk Theater and War Memorial Auditorium. There is no elevator access to the upper levels of James K. Polk or War Memorial Auditorium. Braille signage is in the elevators leading to Andrew Jackson Hall, James K. Polk Theater, and Andrew Johnson Theater.

Wheelchairs

Wheelchairs are available at no cost for use at any theater at TPAC and at War Memorial Auditorium with advanced notice on a “first come, first served” basis. To request assistance with special needs or to reserve a wheelchair, contact our Accessible Services team at least two days prior to the performance you plan to attend. Staff members are happy to meet patrons at the curb at the main entrance to provide assistance as needed during your time at TPAC.

Wheelchair and Limited Mobility Seating

Seating next to a companion is available to patrons who use wheelchairs. When buying tickets to a performance at TPAC, let the ticket agent know that a guest is attending with a wheelchair. Trained staff and volunteers are available to assist with seating and accommodating mobility devices.

In Andrew Jackson Hall, wheelchair accessibility is available in the back of the Orchestra level in rows Y and Z, where seats can be removed to accommodate a wheelchair or left in place for a companion. Other limited mobility seating is available in the Tier level of Jackson Hall, accessible by elevator. Patrons can access rows E and P of the Tier without crossing interior stairs.

In James K. Polk Theater, wheelchair accessible seating is located at the back of the Orchestra in house right and left. Next to space for a wheelchair, a padded chair can be added for a companion.

In Andrew Johnson Theater, there is space for a wheelchair and a padded chair for a companion in front of the stationary seating platforms. Seats in the first row can be accessed without climbing stairs, followed by one stair step for the following rows.

In War Memorial Auditorium, a flexible space, wheelchair seating is available in specially designated areas on the Orchestra level.

Restrooms

Accessible restrooms, with Braille signage, are located in the back of Andrew Jackson Hall and near the entrances to James K. Polk Theater and Andrew Johnson Theater. The restrooms on the G Level of the Jackson Lobby and the lower level of War Memorial Auditorium are also accessible and can be reached by elevator.

Hearing Impairment

Assistive Listening System

Headsets providing amplification of sound through infrared transmission are available at no cost at the Accessible Services kiosk in Jackson Hall Lobby at the Orchestra level of Andrew Jackson Hall. In James K. Polk Theater and Andrew Johnson Theater, headsets are available from the floor manager. TPAC will hold your photo ID or major credit card until headset is returned following the performance. The infrared headset has T-coil capability for use with your own headset (standard 3.5mm). Bluetooth capability is not available.

Open Captioning and American Sign Language

Open Captioning and American Sign Language for deaf and hearing-impaired patrons are provided at the 1:00 p.m. CT Sunday matinee of each show of the HCA/TriStar Health Broadway at TPAC series. For more information, contact our Accessible Services team,

TTY Telecommunication Device

TPAC has a TTY line at 615-782-6562 for hearing-impaired patrons, answered Monday through Friday from 10:00 a.m. to 6:00 p.m. CT.

Visual Impairment

Large Print Programs

Large Print programs are available from the floor manager at the Orchestra level entrance of Andrew Jackson Hall for each show on the HCA/TriStar Health Broadway at TPAC series.

Audio Description and Braille Programs

Live narration of the action on stage is transmitted through headsets to patrons who are blind or visually impaired at the 1:00 p.m. CT Sunday matinee of each show on the HCA/TriStar Health Broadway at TPAC series. A trained narrator describes the visual elements on the stage, in between the actors’ dialogue. Additional notes are given 20 minutes prior to the performance and during intermission. Headsets are available for these performances at the Accessible Services kiosk in Jackson Hall Lobby. TPAC will hold your photo ID or major credit card until the headset is returned following the performance. For more information about Audio Description, contact our Accessible Services team.