Your TPAC Tickets, Upgraded.

If your ticket is eligible for resale: 

• Open your ticket in the TPAC app. 
• Select the resale option. 
• Follow the prompts to create your listing. 
• Review the listing details and submit. 
• Once your ticket is sold, the transfer to the buyer is handled automatically through the ticketing system. 

Resale availability is determined by the event organizer and may vary by performance. Eligible TPAC Presents, Broadway, resident company, and select rental events may offer resale options. Availability will be clearly displayed within the ticket experience. 

If permitted for your event, you may be able to choose your resale price. However, tickets listed through TPAC's official resale marketplace cannot be sold for more than their original face value. 

No. Tickets listed through TPAC's official resale marketplace cannot be sold for more than their original face value. This helps maintain fair and transparent pricing for all patrons.

You'll receive a notification confirming that your ticket has been purchased and successfully transferred to the buyer.

Yes. Ticket sharing remains available for eligible events. If you're giving your tickets to someone you know, sharing the tickets directly may be a better option than listing them for resale. 

No. Listing tickets for resale does not guarantee a sale. Sales depend on buyer demand, ticket availability, pricing, and other market factors. 

To receive payment for a resale transaction, you'll be asked to create or connect a Stripe account during the resale setup process. Once your ticket sells, payment will be processed securely through Stripe and deposited into your designated bank account according to the marketplace's payment schedule. 

Not all tickets are eligible for resale. Eligibility can vary based on the event, ticket type, purchaser, resale availability window or other details.

Once listed, your tickets are locked for resale and can’t be used to access the event. If you decide to use them instead, you can cancel your listing by clicking the Cancel Resale Listing button on the listed tickets in your TPAC App. You may not be able to cancel your listing if your tickets are currently in a buyer’s cart. Once tickets are sold, your tickets will no longer appear on the app and cannot be recalled.

No. Tickets will continue to be available in the TPAC app. 

A live QR code updates automatically within your mobile ticket. Unlike a static barcode or screenshot, the code refreshes regularly to help ensure that only valid tickets can be used for entry. 

You should access your ticket directly through the TPAC app. Since tickets now use a live QR code, screenshots will not contain the current code required for entry. 

Your ticket has been updated with enhanced security features, including a live QR code that refreshes automatically. This helps protect against fraud, unauthorized sharing, and invalid screenshots. 

Ticket sharing is still available. When you share a ticket, the recipient will receive an invitation to claim the ticket through their own account. Once accepted, the ticket will appear in their TPAC app. 

Requiring recipients to claim tickets through their own account provides clearer ticket ownership, improves security, and allows TPAC to better assist patrons when support is needed. 

• Click the link shared with you.
• Log in using the email address associated with your account or create a new account if you don’t have one.
• Accept the tickets.

There are a few reasons your tickets may not appear in the TPAC app:

1. Verify your login information. Make sure you are signed in with the same email address and password used to purchase or claim your tickets.

2. Check your delivery method. Only orders with Digital Delivery or TPAC Concierge selected will have tickets available in the app. Review your order confirmation for delivery details. If you need to update your delivery method, call the TPAC Box Office at 615-782-4040.

3. Confirm your tickets are paid in full. Tickets will appear in the app once they have been fully paid. If you are a season ticket holder on a payment plan, tickets for each performance will become available in the app after that performance has been paid in full.